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Desktop Support Jobs in Homestead, FL (NOW HIRING)

Ocean Bank

Desktop Support Technician

Miami, FL · On-site

$19.25 - $24.75/hr

Overview Ocean Bank is seeking a dependable and service-oriented Desktop Support Technician to provide hands-on comprehensive technical assistance and user support for employees across the Bank.

Ocean Bank

Desktop Support Technician

Miami, FL

$19.25 - $24.75/hr

Ocean Bank is seeking a dependable and service-oriented Desktop Support Technician to provide hands-on comprehensive technical assistance and user support for employees across the Bank. Provides ...

K&L Gates

Sr Desktop Support Specialist

Miami, FL · On-site

$63K - $95K/yr

As a member of the K&L Gates Information Technology Department, the Senior Desktop Support Analyst provides support for a group of offices per the assigned region. Ownership of problems from ...

Simpro Software

IT Support Administrator

Miami, FL · Hybrid

Setting up and maintaining employee workstations and providing in office and remote desktop support * Assist with the maintenance of the office internet, intranet, data network and VoIP systems ...

Invizio

Technical Support Specialist - Level II

Miami, FL · On-site

$55K - $75K/yr

Re-installing desktops and laptops as needed * Installing, configuring, and repairing desktop and ... Preferred Experience 3 Years of IT Technical Support (Candidates that do not have at least 1 year ...

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Desktop Support information

See Homestead, FL salary details

$12

$21

$30

How much do desktop support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for desktop support in Homestead, FL is $21.10, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $22.74 per hour, depending on experience, location, and employer.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the career path for desktop support?

A career in desktop support typically starts with entry-level roles providing technical assistance and troubleshooting for users. With experience, professionals can advance to positions such as systems administrator, network technician, or IT support manager, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects.

What is the work of desktop support?

Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.
More about Desktop Support jobs
What job categories do people searching Desktop Support jobs in Homestead, FL look for? The top searched job categories for Desktop Support jobs in Homestead, FL are:
What cities near Homestead, FL are hiring for Desktop Support jobs? Cities near Homestead, FL with the most Desktop Support job openings:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Homestead, FL as of August 2026, with employment types broken down into 72% Full Time, 5% Temporary, and 23% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $43,882 per year, or $21.1 per hour.

Desktop Support Technician

University of Miami

Coral Gables, FL • On-site

$19.25 - $24.50/hr

Full-time

Re-posted 13 days ago

University Of Miami rating

7.7

Company rating: 7.7 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

260th of 617 rated colleges and universities

Job description

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.

The University of Miami's UMIT Department has an exciting opportunity for a full-time Desktop Support Technician to work in Coral Gables, Florida.

The Desktop Support Technician provides technical user advice and support to academic and administrative staff for problems and questions related to network communications. The Desktop Support Technician monitors systems and advises senior staff of network application status.
Core Responsibilities:

  • Acts as first point of contact in the problem determination process, for desktop and network issues.

  • Provides quality customer service to all clients in a timely and professional manner.

  • Organizes and prioritizes support requests.

  • Monitors, administers, tracks, and verifies completion of help desk tickets.

  • Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.

  • Prepares, installs, tests, and certifies any desktop configuration, including software drivers.

  • Conducts basic troubleshooting for desktop and laptop computers.

  • Applies migration from the previous PC and executes PC hardware moves.

  • Loads and configures software at desktop.

  • Verifies software is functional and escalates issues.

  • Decommissions any existing hardware that has been replaced.

  • Completes, updates, and closes Service Center tickets.

  • Adheres to University and unit-level policies and procedures and safeguards University assets.


This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
MINIMUM QUALIFICATIONS:

  • High School Diploma or equivalent/relevant experience, certification or license

  • Minimum 1 year of relevant experience required

  • Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.

  • Teamwork: Ability to work collaboratively with others and contribute to a team environment.

  • Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.

  • Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami is recognized as one of the nation's premier research institutions and academic health systems and is among the largest employers in South Florida.

With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally.

We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

What University Of Miami employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

University of Miami logo

About University of Miami

Sourced by ZipRecruiter

The University of Miami, located in the beautiful Coral Gables, Florida, is a comprehensive, private research institution in the United States. Operating within the higher education industry, the institution offers a multitude of degree programs spanning over 180 majors and program through its 12 colleges. The University was founded in 1925 with the mission to disseminate knowledge, transform lives, and change the world - a mission it has held faithfully to this day. Notably, the University of Miami has gained global recognition for its commitment to research and innovation, with over $324 million in research and sponsored project funding awarded annually.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Coral Gables, FL, US

Year founded

1925

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