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Desktop Support Jobs in Groton, MA (NOW HIRING)

AA2IT

Desktop Support Technician II - Waltham

Waltham, MA · On-site

$22 - $28/hr

Job Summary : AA2IT is a company that specializes in IT services, and they are seeking a Desktop Support Technician II to assist with desktop support tasks. The role involves installing and ...

Leader Bank

Desktop Support Technician

Arlington, MA

$50K - $70K/yr

Summary The Desktop Support Technician is a part of the Bank's Information Technology Department and is responsible for the Bank's technology support, deployment, and implementation. This role may ...

Leader Bank

Desktop Support Technician

Arlington, MA · On-site

$50K - $70K/yr

Summary The Desktop Support Technician is a part of the Bank's Information Technology Department and is responsible for the Bank's technology support, deployment, and implementation. This role may ...

Leader Bank

Desktop Support Technician

Arlington, MA · On-site

$50 - $70/hr

Summary The Desktop Support Technician is a part of the Bank's Information Technology Department and is responsible for the Bank's technology support, deployment, and implementation. This role ...

AA2IT

Desktop Support Technician II - Waltham

Waltham, MA · On-site

$22 - $28/hr

AA2IT is seeking a Desktop Support Technician II to assist with desktop PC installations and configurations while providing support to end-users. The role involves troubleshooting various hardware ...

Robert Half

Help Desk/Desktop Support Analyst

Lexington, MA · On-site

$23.75 - $27.50/hr

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for employees in Lexington, Massachusetts. This Long-term Contract position is ideal for someone who ...

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All JobsDesktop Support JobsDesktop Support Jobs in Groton, MA

Desktop Support information

See Groton, MA salary details

$15

$25

$36

How much do desktop support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for desktop support in Groton, MA is $25.15, according to ZipRecruiter salary data. Most workers in this role earn between $21.35 and $27.12 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Groton, MA?

The most popular types of Desktop Support jobs in Groton, MA are:

What job categories do people searching Desktop Support jobs in Groton, MA look for?

The top searched job categories for Desktop Support jobs in Groton, MA are:

What cities near Groton, MA are hiring for Desktop Support jobs?

Cities near Groton, MA with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Groton, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $52,312 per year, or $25.1 per hour.

Desktop Support Technician II - Waltham

AA2IT

Waltham, MA • On-site

$22 - $28/hr

Full-time

Re-posted 5 days ago

Job description

Job Summary:
AA2IT is a company that specializes in IT services, and they are seeking a Desktop Support Technician II to assist with desktop support tasks. The role involves installing and configuring desktop PCs, troubleshooting issues, and providing support to end-users.
Responsibilities:
• Installing/configuring/moving desktop PCs.
• Working with end-users to resolve issues.
• Providing updates to management as needed.
Qualifications:
Required:
• Communications
• Hardware Break-Fix
• Installing
• MAC Experience is required
• Troubleshooting BSOD's
• Understanding of the windows 10 boot process
• Command Line Tools for diagnosing connectivity issues
• Driver updates/driver issue diagnosis
• Email send/receive issues
• software performance troubleshooting
• Thorough understanding of TCP/IP protocol
• Event Log diagnosis
• Mobile Device Management
Company:
Aamazing IT offers IT solutions, Salesforce consulting, AI, data analytics, and staffing services. Founded in , the company is headquartered in Sugar Land, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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