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Desktop Support Technician Jobs in Rockwall, TX (NOW HIRING)

Cynet Systems

Desktop Support Technician

Dallas, TX · On-site

$20 - $25.50/hr

... support. Follow set procedures for logging, reporting, and statistically monitoring desktop operations. Present the facts transparently to promote collaborative solutions. Bachelor's degree or ...

Forhyre

Onsite Desktop Support Engineer

Plano, TX

The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing ...

Forhyre

Onsite Desktop Support Engineer

Dallas, TX

The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing ...

Forhyre

Onsite Desktop Support Engineer

Dallas, TX

The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing ...

Sky Systems

IT Desktop Support Engineer

Plano, TX · On-site

Job Title: IT Desktop Support Technician Job Type & Location: Onsite || Irving, TX) || Long-term contract Job Requirements: Technical * Minimum 3 years of strong experience providing IT Infrastructur ...

Sky Systems

IT Desktop Support Engineer

Irving, TX · On-site

IT Desktop Support Technician Onsite || Irving, TX) || Long-term contract Job Requirements Technical * Minimum 3 years of strong experience providing IT Infrastructure field support which includes ...

New

Syntricate Technologies

Desktop Support

Irving, TX · On-site

Desktop Support Location: Irving, TX (Onsite) Duration: C2C / W2 Contract Experience: 6+ Years Active Directory Users/Computer Management Hardware and software troubleshooting on desktop/laptops with ...

Artech

Desktop Support

Mckinney, TX · On-site

$18.75 - $23.75/hr

Desktop Support Location : 2501 W University Dr, McKinney, TX 75071 Duration : 12+ months Contract (with possible extension) * Experience with deskside support to build machines, install software ...

krg technology inc

Desktop Support

Plano, TX

We are looking for Desktop Support - Plano, TX . Kindly forward me your resume, Expected pay rate and contact details for further process. You can forward this opportunity to your friends or ...

krg technology inc

Desktop Support

Plano, TX · On-site

$19.50 - $24.75/hr

Desktop Support Duration : One Week Contract Location : Plano, TX Installation and configuration of new Windows systems, knowledge of TCP/IP networking, helped support desktops and servers.

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How much do desktop support technician jobs pay per hour?

As of May 27, 2026, the average hourly pay for desktop support technician in Rockwall, TX is $21.35, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $23.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Support Technician, and why are they important?

To thrive as a Desktop Support Technician, you need solid knowledge of computer hardware, operating systems, networking basics, and troubleshooting techniques, typically backed by an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems, and common office software is essential for resolving technical issues efficiently. Strong communication, patience, and problem-solving skills help you effectively assist end-users and manage multiple support requests. These abilities ensure timely and effective technical support, minimizing downtime and boosting productivity across the organization.

What are some common challenges faced by Desktop Support Technicians, and how can they effectively manage these situations?

Desktop Support Technicians often encounter challenges such as troubleshooting a wide variety of hardware and software issues, managing time-sensitive requests from multiple users, and clearly communicating technical solutions to non-technical staff. To effectively manage these situations, it's important to prioritize tickets based on urgency, maintain clear documentation, and develop strong interpersonal skills for user support. Staying up-to-date with the latest technology trends and collaborating closely with other IT team members also helps in resolving complex issues efficiently.

What are Desktop Support Technicians?

Desktop Support Technicians are IT professionals responsible for providing technical support and troubleshooting services to end users, typically within an organization. They install, maintain, and repair computer hardware, software, and peripherals, ensuring that employees can work efficiently. In addition to resolving technical issues, they may assist with system upgrades, security updates, and user training. Their goal is to minimize downtime and keep all computer systems running smoothly.

What is the difference between Desktop Support Technician vs Help Desk Technician?

AspectDesktop Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, hands-on support for hardware/software issuesRemote or on-site, troubleshooting user issues
Employer & Industry UsageIT departments in various industries, corporate settingsCustomer service centers, IT support teams
Common Search/ComparisonYesYes

Both roles involve supporting users with IT issues, but Desktop Support Technicians typically handle hands-on hardware and software troubleshooting on-site, while Help Desk Technicians often provide remote support and focus on user assistance. The roles overlap in certifications and industry usage, making them closely related but distinct in daily tasks.

More about Desktop Support Technician jobs
What are popular job titles related to Desktop Support Technician jobs in Rockwall, TX? For Desktop Support Technician jobs in Rockwall, TX, the most frequently searched job titles are:
What job categories do people searching Desktop Support Technician jobs in Rockwall, TX look for? The top searched job categories for Desktop Support Technician jobs in Rockwall, TX are:
What cities near Rockwall, TX are hiring for Desktop Support Technician jobs? Cities near Rockwall, TX with the most Desktop Support Technician job openings:
Desktop Support Technician jobs near you
Infographic showing various Desktop Support Technician job openings in Rockwall, TX as of May 2026, with employment types broken down into 1% Internship, 5% As Needed, 68% Full Time, 4% Part Time, 20% Contract, and 2% Nights. Highlights an 10% Physical, 20% Hybrid, and 70% Remote job distribution, with an average salary of $44,411 per year, or $21.4 per hour.
Desktop Support Technician II

Desktop Support Technician II

Southwest Transplant Alliance

Dallas, TX • On-site

$18.75 - $23.75/hr

Full-time

Posted 22 days ago

Job description

Training hours are Monday-Friday, 8:00 AM-5:00 PM. Upon completion of training, the regular shift will be 7:00 PM-4:00 AM.
Summary:
The Desktop Support Technician II role is responsible for providing advanced technical support for installing, maintaining, and troubleshooting computer equipment, software applications, printers, and peripherals. This role addresses more complex technical issues and assists with escalated requests from Desktop Support Technician I and end-users. The technician is also responsible for account and asset management, system monitoring, and ensuring full compliance with healthcare IT security standards, including HIPAA regulations. In this role, the Desktop Support Technician II will also help maintain network and telephony systems, providing more advanced diagnostics and repair. The technician will contribute to system performance monitoring, promptly responding to alerts, and working closely with the security team to enforce data protection measures. The role encompasses a broad range of technical support tasks, including but not limited to advanced troubleshooting of hardware, software, and connectivity issues, user account management, network diagnostics and telephony system support, and system upgrades, asset management, and documentation.
Essential Job Functions and Responsibilities:
Advanced Technical Support:
  • Serve as the escalation point for complex issues unresolved by Desktop Support Technician I, providing advanced diagnostics and troubleshooting.
  • Troubleshoot and resolve issues related to computer systems, applications, and network connectivity across both Windows and macOS platforms, as well as mobile devices (iOS, Android).
  • Perform advanced diagnostics and repairs on network infrastructure, including connectivity issues, routers, switches, and cabling.
  • Hardware and Software Installation:
  • Install, configure, and support advanced computer systems, applications, and peripherals (printers, scanners, AV equipment).
  • Ensure proper functionality and security of systems by deploying software updates and conducting regular system health checks.
  • Provide advanced setup and configuration of telephony (PBX) systems and resolve issues related to voice communication infrastructure.
  • Network and Telephony Systems Support:
  • Monitor and maintain network infrastructure, resolving more complex connectivity issues (LAN/WAN), and ensuring that users have uninterrupted access to network resources.
  • Assist with network upgrades and installations, including cabling and wiring for data networks within offices and between buildings.
  • Document network changes and configurations thoroughly to ensure a clear record for future troubleshooting and compliance audits.
  • Cybersecurity and Compliance:
  • Ensure all IT activities adhere to HIPAA and other healthcare-specific data protection regulations, safeguarding personal health information (PHI).
  • Collaborate with the cybersecurity team to ensure compliance with security policies, conducting vulnerability assessments and escalating potential security threats.
  • Assist in implementing security patches, encryption tools, and access control mechanisms to ensure compliance with healthcare data protection standards.
  • Account Management and User Provisioning:
  • Manage user accounts and permissions for email, proprietary software, and phone systems. Ensure proper authorization levels are maintained and decommission accounts for former employees.
  • Assist in provisioning IT resources for new hires, including system setup, hardware configuration, and network access, ensuring proper onboarding in collaboration with the People Services team.
  • System Performance Monitoring and Incident Response:
  • Monitor system performance, identify potential issues, and proactively resolve them before they impact end users.
  • Respond to system alerts and incidents, providing prompt resolution or escalation to higher tiers as needed, adhering to defined SLAs.
  • Document all relevant details regarding system incidents and their resolution in the IT service management system, contributing to a robust knowledge base.
  • Collaboration and Mentorship:
  • Work closely with Desktop Support Technician I to provide guidance and support in resolving escalated tickets, ensuring quick resolution.
  • Assist in training and mentoring junior staff, sharing best practices, and improving first-contact resolution rates.
  • Service Management and Asset Tracking:
  • Manage service requests for moves, additions, and changes to the infrastructure, including user hardware and network changes.
  • Maintain accurate records of assets, including hardware inventory, software licenses, and network configurations, ensuring compliance with organizational policies.
  • On-Call and After-Hours Support:
  • Provide after-hours support as part of a rotating on-call schedule to ensure continuous availability of IT services, especially during critical system incidents.
  • Process Improvement and Automation:
  • Contribute to process improvements by creating automation scripts (e.g., PowerShell) for common tasks such as system provisioning, software deployments, and diagnostics to streamline operations.
  • Evaluate new technologies and provide recommendations for implementation to improve IT services' efficiency and scalability.
  • Performs other duties as assigned.

Compliance:
OSHA CATEGORY DEFINITION: Category 3 - The incumbent in this position has no potential of occupational exposure.
The incumbent will have access to confidential material and is required to use discretion with this information and comply with STA Confidentiality policy.
Education, Experience, and Licensing Requirements:
  • High school diploma required, Bachelor's degree in MIS, CS, or a related field preferred.
  • Minimum of 2 years of experience in desktop support, mobile computing, or network troubleshooting with progressively more responsibility.
  • CompTIA A+ certification is required; Microsoft Modern Desktop Administrator, Azure Fundamentals, or equivalent certifications are preferred.
  • Advanced knowledge of network server installation, switch configuration, WAN management, and PBX telephony systems.
  • Experience with cloud platforms such as Microsoft Azure or similar environments is highly preferred.
  • Understanding of HIPAA compliance and other healthcare data regulations is required.

Qualifications and Skills:
  • Ability to troubleshoot technical issues and work through completion.
  • Ability to provide a high level of customer service.
  • Excellent communication skills are required. Must communicate effectively with all personnel levels and represent the organization publicly.
  • Ability to work both independently and as part of a team required.
  • Ability to cope with high levels of stress and able to handle a heavy workload.
  • Ability to travel in light and commercial aircraft or drive his/her personal auto in order to meet all job duties and responsibilities.
  • Current Driver's license required.

Physical Environment / Working Conditions:
Normal office environment, travel in light and commercial aircraft, or automobile in order to meet all the
duties and responsibilities of the position.
Other:
Southwest Transplant Alliance maintains a policy of nondiscrimination with employees and applicants for employment. No aspect of employment will be influenced in any manner by race, color, religion, sex, age, national origin, physical or mental disability, genetics, sexual orientation, gender identity, gender expression, or any other basis prohibited by statute. In addition to federal law requirements, STA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the STA has staff.
Disclaimer: The preceding description is not designed to be a complete list of all duties and responsibilities required of the Director of People Services.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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