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Desktop Support Technician Jobs in Rockwall, TX (NOW HIRING)

Frasca International

Deskside Support Technician

Dallas, TX · On-site

$20 - $25.50/hr

Deskside Support Technician Purpose of Position: The Deskside Support Technician is a member of an ... Window Desktop Operating Systems Strong knowledge and experience troubleshooting Microsoft Office ...

Public Storage

Senior PC Support Technician

Frisco, TX · On-site

Monitor the performance of the company's desktop/PC infrastructure and make suggestions for improving efficiency. Qualifications * Minimum of 6 to 8+ years' experience in Corporate Desktop Support ...

Public Storage

Senior PC Support Technician

Frisco, TX · On-site

We currently have an opening for Senior PC Support Technician based out of Frisco, TX. The Senior ... Monitor the performance of the company's desktop/PC infrastructure and make suggestions for ...

Public Storage

Senior PC Support Technician

Frisco, TX · On-site

Monitor the performance of the company's desktop/PC infrastructure and make suggestions for improving efficiency. Qualifications * Minimum of 6 to 8+ years' experience in Corporate Desktop Support ...

Pyramid Consulting

Desktop Support Analyst

Irving, TX · On-site

$25 - $30/hr

Immediate need for a talented Desktop Support Analyst. This is a 12+months contract opportunity with long-term potential and is located in Irving TX (Onsite) . Please review the below and contact me ...

Artech Information System LLC

desktop support

Richardson, TX · On-site

$18.50 - $23.50/hr

Deskside Support Representative Distributed Client Services Location: RICHARDSON,TX Duration: 12 months with possible extension. Job id : Should be able to diagnose and remedy complex Microsoft OS ...

Echo IT Solutions, Inc.

Desktop support

Dallas, TX

$20 - $25.50/hr

Administer, support, and optimize enterprise Windows Server infrastructure to ensure high availability and system reliability. * Perform regular health checks, system monitoring, and root cause ...

My3Tech Inc

Desktop Support Engineer

Dallas, TX · On-site

Desktop Support Engineer Provides day-to-day onsite problem resolution for laptop, voice, print, smartphone, AV, and network problems within established enterprise guidelines. Installs, configures ...

Viyu Network Solutions

Be Seen First

Technology Support Team

Richardson, TX · On-site

$45K - $65K/yr

Support Technician - Managed Service Provider (MSP) Location: Richardson, TX (Serving DFW Metroplex ... Diagnose and resolve issues involving desktops, laptops, networks, printers, and cloud services

Polsinelli

User Support Manager

Dallas, TX · On-site

They are seeking a User Support Manager to oversee the Desktop Support team, ensuring efficient technical support services and managing team performance to enhance customer satisfaction.

CompuCom Systems Inc

Desktop Tech I

Irving, TX · On-site

$16.50 - $22/hr

Our Desktop Support Technicians Level 1 are responsible for providing onsite support to internal or external customers in resolving basic, first-level support technology issues. They ensure the ...

CompuCom

Desktop Tech I

Irving, TX · On-site

$16.50 - $22/hr

Our Desktop Support Technicians Level 1 are responsible for providing onsite support to internal or external customers in resolving basic, first-level support technology issues. They ensure the ...

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Desktop Support Technician information

See Rockwall, TX salary details

$12

$21

$30

How much do desktop support technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support technician in Rockwall, TX is $21.35, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $23.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Support Technician, and why are they important?

To thrive as a Desktop Support Technician, you need solid knowledge of computer hardware, operating systems, networking basics, and troubleshooting techniques, typically backed by an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems, and common office software is essential for resolving technical issues efficiently. Strong communication, patience, and problem-solving skills help you effectively assist end-users and manage multiple support requests. These abilities ensure timely and effective technical support, minimizing downtime and boosting productivity across the organization.

What are some common challenges faced by Desktop Support Technicians, and how can they effectively manage these situations?

Desktop Support Technicians often encounter challenges such as troubleshooting a wide variety of hardware and software issues, managing time-sensitive requests from multiple users, and clearly communicating technical solutions to non-technical staff. To effectively manage these situations, it's important to prioritize tickets based on urgency, maintain clear documentation, and develop strong interpersonal skills for user support. Staying up-to-date with the latest technology trends and collaborating closely with other IT team members also helps in resolving complex issues efficiently.

What are Desktop Support Technicians?

Desktop Support Technicians are IT professionals responsible for providing technical support and troubleshooting services to end users, typically within an organization. They install, maintain, and repair computer hardware, software, and peripherals, ensuring that employees can work efficiently. In addition to resolving technical issues, they may assist with system upgrades, security updates, and user training. Their goal is to minimize downtime and keep all computer systems running smoothly.

What is the difference between Desktop Support Technician vs Help Desk Technician?

AspectDesktop Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, hands-on support for hardware/software issuesRemote or on-site, troubleshooting user issues
Employer & Industry UsageIT departments in various industries, corporate settingsCustomer service centers, IT support teams
Common Search/ComparisonYesYes

Both roles involve supporting users with IT issues, but Desktop Support Technicians typically handle hands-on hardware and software troubleshooting on-site, while Help Desk Technicians often provide remote support and focus on user assistance. The roles overlap in certifications and industry usage, making them closely related but distinct in daily tasks.

More about Desktop Support Technician jobs
What are popular job titles related to Desktop Support Technician jobs in Rockwall, TX? For Desktop Support Technician jobs in Rockwall, TX, the most frequently searched job titles are:
What job categories do people searching Desktop Support Technician jobs in Rockwall, TX look for? The top searched job categories for Desktop Support Technician jobs in Rockwall, TX are:
What cities near Rockwall, TX are hiring for Desktop Support Technician jobs? Cities near Rockwall, TX with the most Desktop Support Technician job openings:
Desktop Support Technician jobs near you
Infographic showing various Desktop Support Technician job openings in Rockwall, TX as of May 2026, with employment types broken down into 1% Internship, 5% As Needed, 68% Full Time, 4% Part Time, 20% Contract, and 2% Nights. Highlights an 10% Physical, 20% Hybrid, and 70% Remote job distribution, with an average salary of $44,411 per year, or $21.4 per hour.
Desktop Support Technician (226 Days)

Desktop Support Technician (226 Days)

Dallas Independent School District

Dallas, TX • On-site

$41.91K/yr

Full-time

Posted 4 days ago

Dallas Independent School District rating

7.3

Company rating: 7.3 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

173rd of 538 rated elementary and secondary schools

Job description

Description
Ensure the smooth operation of technology for schools and/or administration offices. Troubleshoot, diagnose, and repair a variety of hardware and software products in support of customer needs.
  • Support campus-based technology users.
  • Escalate system disruptions of campus technology services to appropriate technology tier II department.
  • Train campus principals, teachers, and staff as required.
  • Support special events at campus and other district locations.
  • Support computers, mobile devices, digital A/V equipment and peripherals.
  • Support instructional software applications.
  • Support quality control on vendor projects.
  • Attend training and meetings as required.
  • Follow attendance policy as assigned by supervisor.
  • Perform other functions that may be assigned by Client Solution Department and/or supervisor.
  • Follow all rules, regulations, and policies of DIS

Qualifications
  • Accredited High School Diploma or equivalent (U.S.A. Equivalency) and one-year experience in Information Technology support services.
  • A+ Certification preferred.
  • Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365.
  • Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education.
  • Knowledge in troubleshooting and resolving operating system and software issues.
  • Knowledge in troubleshooting and resolving technology hardware failures.
  • Strong verbal and written communication skills.
  • Knowledge of audio visual devices preferred.
  • Knowledge of TCP/IP and basic networking protocols.
  • ITIL V3 Certification preferred.
  • Excellent customer service skill

What Dallas Independent School District employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

DALLAS INDEPENDENT SCHOOL DISTRICT logo

About DALLAS INDEPENDENT SCHOOL DISTRICT

Sourced by ZipRecruiter

Dallas Independent School District (Dallas ISD) is a leading player in the education industry situated in Dallas, Texas, USA. It is the second-largest public school district in the state and the 14th-largest district in the U.S., which manages public education in 230 schools, serving a population of around 155,000 students. The institution was established in 1884 and has experienced consistent growth in its history, both in terms of student population and educational impact.

Industry

Education

Company size

10,000+ Employees

Headquarters location

Dallas, TX, US

Year founded

1884

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