ZipRecruiter

Log In

1

Desktop Support Network Engineer Jobs in Chicago, IL

1872 Consulting

Desktop Support Engineer

Chicago, IL · On-site

Job Summary : 1872 Consulting is seeking a Desktop Support Engineer responsible for managing all aspects of the corporate desktop. The role involves software packaging, patch management, and ...

Prolim Global

Desktop Support Specialist

Chicago, IL · On-site

We are seeking a skilled Desktop Support Specialist to provide hands-on and remote technical ... Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data ...

Revel Staffing

Desktop Support Technician

Naperville, IL · On-site

$20.25 - $25.75/hr

The Desktop Support Technician will troubleshoot technical issues in person, by phone, email, or ... Troubleshoot hardware, software, network, and user-access issues * Provide end-user assistance in ...

New

Insight

Desktop Support Technician

Chicago, IL · On-site

$50K - $55K/yr

Diagnose and troubleshoot desktop-related issues, including hardware and software problems, network ... Provide support for RingCentral phone system escalate issues as needed * Setup new users in ...

Insight

Desktop Support Technician

Chicago, IL · On-site

$50K - $55K/yr

Diagnose and troubleshoot desktop-related issues, including hardware and software problems, network ... Provide support for RingCentral phone system escalate issues as needed * Setup new users in ...

next page

Showing results 1-20

All JobsDesktop Support Network Engineer JobsDesktop Support Network Engineer Jobs in Chicago, IL

Desktop Support Network Engineer information

See Chicago, IL salary details

$10

$27

$47

How much do desktop support network engineer jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for desktop support network engineer in Chicago, IL is $27.81, according to ZipRecruiter salary data. Most workers in this role earn between $21.30 and $31.68 per hour, depending on experience, location, and employer.

What does a desktop support network engineer do?

A Desktop Support Network Engineer is responsible for providing technical assistance and support related to computer systems, hardware, and networks within an organization. They troubleshoot and resolve issues with desktops, laptops, network connectivity, software applications, and peripheral devices. Their role often involves installing and configuring operating systems, managing user accounts, and ensuring network security. In addition, they may assist with maintaining servers and network infrastructure to ensure smooth daily operations. This position requires strong problem-solving skills and the ability to communicate technical information clearly to end-users.

What are the key skills and qualifications needed to thrive as a desktop support network engineer?

To thrive as a Desktop Support Network Engineer, you need a solid understanding of computer hardware, network protocols, troubleshooting, and a relevant degree or certifications like CompTIA A+ or Network+. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, remote desktop tools, and network monitoring software is often required. Strong problem-solving, communication, and customer service skills help you address user issues efficiently and build trust. These skills are crucial for minimizing downtime, ensuring seamless IT operations, and maintaining a productive work environment.

How does a desktop support network engineer typically collaborate with other IT professionals within an organization?

A Desktop Support Network Engineer frequently works alongside system administrators, network engineers, and help desk staff to troubleshoot user issues and maintain network performance. Collaboration often involves escalating complex problems, coordinating software deployments, and assisting with network upgrades or security implementations. Regular communication and teamwork are essential, as resolving user issues often requires input from multiple IT disciplines. This collaborative environment not only ensures efficient problem-solving but also provides opportunities to learn new technical skills from colleagues.

What is the difference between Desktop Support Network Engineer vs Network Administrator?

AspectDesktop Support Network EngineerNetwork Administrator
CertificationsCompTIA A+, Network+, Cisco CCNACompTIA Network+, Cisco CCNA, CCNP
Work EnvironmentEnd-user devices, help desks, onsite supportNetwork infrastructure, servers, routers, switches
Primary ResponsibilitiesTroubleshooting desktops, peripherals, basic network issuesManaging network hardware, configuring network policies, monitoring network performance
Industry UsageIT support teams, help desk rolesNetwork operations, infrastructure management

The Desktop Support Network Engineer focuses on troubleshooting end-user devices and basic network issues, often working directly with users. In contrast, the Network Administrator manages and maintains the entire network infrastructure, ensuring optimal performance and security. Both roles require similar certifications but differ in scope and daily tasks.

Desktop Support Engineer - L1

Downers Grove, IL • On-site

Forhyre
1 - 10 employees
Learn more about Forhyreexternal

Full-time

Re-posted 13 days ago

Job description

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.

If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions.

You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Responsibilities

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

Requirements

  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude