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Desktop Support Manager Jobs in Temecula, CA (NOW HIRING)

A3 Staffing Solutions

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Desktop Support Technician - WWFN

Carlsbad, CA · On-site

$22 - $23/hr

Performing inventory management on equipment, wiring, and accessories. * Carrying out any cleaning ... Desktop and Network Support * * Ability to setup, configure and add all hardware. * * Assist ...

HonorVet Technologies

IT Desktop Technician

San Clemente, CA · On-site

$21.50 - $27.50/hr

San Clemente CA, 92672 (Onsite) Duration: 6 Months (Possibility of extension) The IT Desktop Technician provides hands-on technical support, manages IT assets, and owns onboard/offboarding for both ...

New

Tory Burch LLC

Support Supervisor

Cabazon, CA · On-site

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...

Tory Burch

Support Supervisor

Cabazon, CA · On-site

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...

Lamps Plus

Support/Display Supervisor

Oceanside, CA · On-site

Under the supervision of the Store Manager the Support/Display Supervisor arranges and maintains appearance of showroom displays to provide attractive presentation of merchandise to the customer; and ...

Lamps Plus

Support/Display Supervisor

Oceanside, CA · On-site

Under the supervision of the Store Manager the Support/Display Supervisor arranges and maintains appearance of showroom displays to provide attractive presentation of merchandise to the customer; and ...

Lamps Plus

Support/Display Supervisor

Oceanside, CA · On-site

Under the supervision of the Store Manager the Support/Display Supervisor arranges and maintains appearance of showroom displays to provide attractive presentation of merchandise to the customer; and ...

Interlink Technology, Inc.

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Level 1 Help Desk Engineer - Remote

Murrieta, CA · Remote

$20 - $23/hr

Troubleshoot Windows desktops and laptops remotely * Support Microsoft 365, Outlook, Teams ... Use remote monitoring, management, documentation, and AI-assisted support tools * Maintain accurate ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Temecula, CA

Desktop Support Manager information

See Temecula, CA salary details

$14

$35

$59

How much do desktop support manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for desktop support manager in Temecula, CA is $35.94, according to ZipRecruiter salary data. Most workers in this role earn between $23.89 and $47.79 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Temecula, CA?

The most popular types of Desktop Support jobs in Temecula, CA are:

What job categories do people searching Desktop Support Manager jobs in Temecula, CA look for?

The top searched job categories for Desktop Support Manager jobs in Temecula, CA are:

What cities near Temecula, CA are hiring for Desktop Support Manager jobs?

Cities near Temecula, CA with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Temecula, CA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $74,750 per year, or $35.9 per hour.

EUC Desktop Lead

Tata Consultancy Service Limited

Carlsbad, CA • On-site

$80K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

Must Have Technical/Functional Skills
• Team leadership experience, handling L1/L2 desktop support engineers.
• Ability to prioritize & manage EUC operations across multiple locations/users.
• Stakeholder management with business, IT leadership, vendors, and OEM partners.
• Process ownership for incident, request, and problem management within EUC.
• Experience driving service improvements, automation initiatives, and RCA preparation.
• Ability to handle escalations, perform SLA management, and drive customer satisfaction.
• Documentation & reporting skills: SOPs, dashboards, weekly/monthly performance reports.
• Strong expertise in End User Computing (EUC) technologies including Windows 10/11, MacOS, and standard desktop/laptop hardware.
• MacBook support for VIPs and non-VIP users
• Advanced troubleshooting skills across desktop, laptop, thin clients, VDI, mobility devices, and peripheral equipment.
• Hands on experience with ITSM tools (ServiceNow, Remedy, or similar) for incident, service request, CMDB
• Proficiency in Active Directory (AD): User administration
• Experience with O365/M365 suite, including Outlook, Teams, OneDrive, SharePoint support.
• Strong knowledge of SCCM/Intune (Microsoft Endpoint Configuration Manager):
• Image deployment
• Patch management
• Network basics: TCP/IP, DNS, DHCP, VPN troubleshooting.
• Security & Compliance understanding: endpoint security, DLP, encryption tools, antivirus management.
• Knowledge of IT hardware lifecycle management: asset tracking, refresh planning.
Roles & Responsibilities
• Lead and manage daily EUC/Desktop support operations across all user locations.
• Ensure timely resolution of incidents, service requests, and escalations within defined SLAs.
• Oversee L1/L2 teams in providing remote and onsite technical support.
• Conduct root cause analysis (RCA) for repeated issues and ensure permanent fixes.
• Supervise and mentor desktop support engineers, providing guidance and technical direction.
• Allocate workload, manage shift schedules, and ensure adequate coverage during business hours.
• VIP users support
• Drive team performance through KPIs, SLAs, and quality checks.
• Conduct periodic training to kee p the team updated on new tools and technologies.
• Manage and optimize the deployment, patching, and compliance of endpoints via SCCM/Intune.
• Ensure smooth operation of desktop hardware, printers, scanners, mobility devices, and peripherals.
• Oversee antivirus, encryption, and endpoint security tools to maintain compliance.
• Ensure desktop OS images, application packages, and updates are maintained and deployed effectively.
• Work closely with IT leadership, business users, and functional stakeholders to understand requirements.
• Coordinate with OEMs/vendors for hardware procurement, AMC, warranty claims, repairs, and escalations.
• Participate in customer review meetings and provide insights on service performance.
• Provide weekly/monthly reports, dashboards, and service improvement suggestions.
• Ensure strict adherence to incident, problem, change, and asset management processes.
• Prepare and maintain SOPs, knowledge base articles, and process documentation.
• Participate in CAB meetings when EUC-related changes are proposed.
• Ensure all endpoints comply with security policies, patching standards, and audit requirements.
• Coordinate with Security, Network, and Cloud teams for cross functional improvements.
• Address vulnerabilities highlighted by security tools and ensure timely remediation.
Salary Range: $80,000- $90,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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