They are currently in need of an IT Help Desk Support Technician (Level 2) , with previous MSP ... Use remote monitoring (e.g., Kaseya, ConnectWise, Ninja) and ticketing systems (e.g., Autotask ...
Quick apply
They are currently in need of an IT Help Desk Support Technician (Level 2) , with previous MSP ... Use remote monitoring (e.g., Kaseya, ConnectWise, Ninja) and ticketing systems (e.g., Autotask ...
They are currently in need of an IT Help Desk Support Technician (Level 2) , with previous MSP ... Use remote monitoring (e.g., Kaseya, ConnectWise, Ninja) and ticketing systems (e.g., Autotask ...
Quick apply
They are currently in need of an IT Help Desk Support Technician (Level 2) , with previous MSP ... Use remote monitoring (e.g., Kaseya, ConnectWise, Ninja) and ticketing systems (e.g., Autotask ...
Maintain system documentation and review in the ConnectWise system. * Communicate with customers ... Customer Satisfaction- Provides and delivers professional, helpful, high-quality service and ...
Maintain system documentation and review in the ConnectWise system. * Communicate with customers ... Customer Satisfaction- Provides and delivers professional, helpful, high-quality service and ...
Service Desk Technician
Temecula, CA · On-site
Maintain system documentation and review in the ConnectWise system. * Communicate with customers ... Customer Satisfaction -- Provides and delivers professional, helpful, high-quality service and ...
Service Desk Technician
Temecula, CA · On-site
Maintain system documentation and review in the ConnectWise system. * Communicate with customers ... Customer Satisfaction -- Provides and delivers professional, helpful, high-quality service and ...
Service Desk Technician
Temecula, CA · On-site
$25 - $28/hr
Maintain system documentation and review in the ConnectWise system. * Communicate with customers ... Customer Satisfaction - Provides and delivers professional, helpful, high-quality service and ...
Service Desk Technician
Temecula, CA · On-site
$25 - $28/hr
Maintain system documentation and review in the ConnectWise system. * Communicate with customers ... Customer Satisfaction - Provides and delivers professional, helpful, high-quality service and ...
Helper Connectwise information
See Temecula, CA salary details
$10.75 - $11.90
1% of jobs
$11.90 - $13.05
8% of jobs
$13.05 - $14.20
11% of jobs
$14.53 is the 25th percentile. Wages below this are outliers.
$14.20 - $15.35
15% of jobs
The median wage is $16.30 / hr.
$15.35 - $16.50
18% of jobs
$16.50 - $17.65
18% of jobs
$18.01 is the 75th percentile. Wages above this are outliers.
$17.65 - $18.80
14% of jobs
$18.80 - $19.95
9% of jobs
$19.95 - $21.10
3% of jobs
$21.10 - $22.25
2% of jobs
$22.25 - $23.40
1% of jobs
$10
$18
$23
How much do helper connectwise jobs pay per hour?
As of May 28, 2026, the average hourly pay for helper connectwise in Temecula, CA is $18.08, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $18.17 per hour, depending on experience, location, and employer.
What is the difference between Helper Connectwise vs Help Desk Technician?
| Aspect | Helper Connectwise | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | IT service management, remote and on-site support | Help desk, call centers, remote troubleshooting |
| Industry Usage | Managed service providers, IT departments | IT support, technical support services |
| Common Search/Comparison | Helper Connectwise vs Help Desk Technician |
Helper Connectwise typically refers to roles involving the use of ConnectWise platform for IT service management, focusing on ticketing, automation, and client communication. Help Desk Technicians provide technical support and troubleshooting, often using various ticketing systems including ConnectWise. While both roles support IT services, Helper Connectwise emphasizes platform-specific tasks, whereas Help Desk Technicians focus on resolving technical issues across different tools.
What are popular job titles related to Helper Connectwise jobs in Temecula, CA? For Helper Connectwise jobs in Temecula, CA, the most frequently searched job titles are:
What job categories do people searching Helper Connectwise jobs in Temecula, CA look for? The top searched job categories for Helper Connectwise jobs in Temecula, CA are:
What cities near Temecula, CA are hiring for Helper Connectwise jobs? Cities near Temecula, CA with the most Helper Connectwise job openings:
$30 - $35/hr
Full-time
Posted 22 days ago
Job description
Summary
Our client is a family-owned, community-focused MSP (Managed Services Provider) that has serviced the coastal San Diego area since 2007. They provide 24/7 remote and on-site IT support, cybersecurity, network services, cloud consulting, and hardware/software management for local small and medium-sized businesses. Their engineers offer peace of mind, expert guidance, and scalable solutions tailored to client needs. They are currently in need of an IT Help Desk Support Technician (Level 2), with previous MSP experience, to join their team.
Duties & Responsibilities
- Escalated ticket resolution: Handle Level 2 incidents that frontline techs can’t resolve.
- Remote & onsite support: Provide both remote troubleshooting and occasional in-person service.
- User onboarding/offboarding: Configure laptops/desktops, create user accounts in Active Directory, Microsoft 365, and Google Workspace.
- Server and network support: Assist in deploying and diagnosing Windows Servers (2016–2022), AD, Exchange, file servers, VPN, basic LAN/WAN infrastructure, firewalls, routers, and switches .
- Security & patching: Install antivirus, apply patches, monitor alerts/remediation, and assist with security measures .
- RMM/PSA tools: Use remote monitoring (e.g., Kaseya, ConnectWise, Ninja) and ticketing systems (e.g., Autotask, ConnectWise Manage) to manage systems and document work.
- Documentation & knowledge-sharing: Log detailed tickets, maintain IT documentation, contribute to knowledge base articles
- Collaboration & escalation: Work alongside senior engineers, escalate complex issues efficiently, support projects under guidance.
Qualifications & Requirements
- Experience
- 2–3 years in MSP or equivalent IT service desk roles.
- Hands-on experience with Windows (10/11) and server OS (Windows Server 2016–2022), Active Directory, Microsoft365, Exchange, basic networking, and hardware troubleshooting.
- Familiarity with RMM/PSA tools for monitoring and ticket management.
- Experience in client communication and user-facing support.
- Technical Skills
- Proficiency in OS deployment, patch management, malware removal, and event log analysis.
- Understanding of networking fundamentals: DNS, DHCP, TCP/IP, firewalls, VLANs, WAN/LAN setup.
- Familiar with virtualization platforms (VMware, Hyper-V) and cloud services (Azure, M365, G Suite).
- Certifications
- CompTIA A+, Network+, Security+.
- Microsoft credentials like Modern Desktop Administrator Associate, MCSA, MCSE, MCITP.
- Cisco certifications (CCNA), VMware certification (VCP), or Microsoft Azure role-based certs.
- Professional Skills
- Strong troubleshooting, documentation, and multi-tasking abilities.
- Excellent verbal/written communication with both technical and non-technical audiences .
- Customer service orientation—empathy, follow-through, and client satisfaction .
- Ability to work independently and collaboratively within a team setting .
Ideal Candidate Snapshot
- 2–4 years MSP help desk experience
- CompTIA A+ / Network+ (required), Security+, M365/O365 admin, DC/AD, Cisco/VMware certs (a big plus)
- Skilled with RMM/PSA tools and supporting server, desktop, and networking environments
- Excellent communicator, well-documented, proactive, and service-minded
If you’re seeking a crucial role in a growing local MSP with diverse technologies and client exposure, our client would love to meet you!
About K2 Staffing
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Carlsbad, CA, US
Year founded
2019