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Desktop Support Manager Jobs in Secaucus, NJ (NOW HIRING)

Bright Metro

Desktop Support -L1 to L3 Support

New York, NY · On-site

$50 - $55/hr

Hiring Help Desk/Desktop support specialist. PC Environment 4 days in office Midtown NYC and 1 day ... Under direction of the IT Support Manager: · Supporting PC/mobile devices/peripherals, to diagnose ...

NTT DATA Services

Desktop Support Technician

Edison, NJ

$28.22 - $31/hr

The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role ...

Altera Digital Health

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth, NJ. To effectively support ...

NTT DATA Services

Desktop Support Technician

Edison, NJ · On-site

$28.22 - $31/hr

The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role ...

NTT DATA Services

Desktop Support Technician

Edison, NJ

$28.22 - $31/hr

The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role ...

AA2IT

Desktop Support Tech - L3

Convent Station, NJ

$28/hr

Desktop Support Technician III Location: 340 Mt. Kemble Avenue, Morristown, NJ 07960 Pay Rate: $28/HR on W2 Desktop Support - Assisting customers in an office environment and remotely using various ...

Harriscomputer

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth, NJ. To effectively support ...

Harris

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth, NJ. To effectively support ...

Harris

Desktop Support Analyst- H

Elizabeth, NJ

$23.50 - $31.50/hr

Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth, NJ. To effectively support ...

AA2IT

Desktop Support Tech - L3

Morristown, NJ · On-site

$21 - $26.50/hr

The role involves setting up desktop equipment, imaging laptops, and managing support tickets. Responsibilities : • Assisting customers in an office environment and remotely using various tools and ...

Harris

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth, NJ. To effectively support ...

AA2IT

Desktop Support Tech - L3

Convent Station, NJ

$28/hr

Desktop Support Technician III Location: 340 Mt. Kemble Avenue, Morristown, NJ 07960 Pay Rate: $28/HR on W2 Desktop Support - Assisting customers in an office environment and remotely using various ...

AA2IT

Desktop Support Technician I

Holmdel, NJ · On-site

$30 - $32/hr

Desktop Support Tech Location: 101 Crawfords Corner Rd. NJ 07733 Pay Rate: $25 - $30/HR Primary day ... Management and installation of equipment in the meeting room (projector, laptop, and ...

TEKsystems

Desktop Support Technician

Manhattan, NY

$22 - $30/hr

Position Overview We are seeking a Desktop Support Technician to provide onsite technical support ... Ability to manage multiple priorities and provide timely support to end users. * Experience working ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Secaucus, NJ

Desktop Support Manager information

See Secaucus, NJ salary details

$15

$36

$61

How much do desktop support manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for desktop support manager in Secaucus, NJ is $36.78, according to ZipRecruiter salary data. Most workers in this role earn between $24.42 and $48.89 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
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Desktop Support Manager jobs near you

Desktop Analyst

Richmond University Medical Center

Staten Island, NY • On-site

$55K - $65K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Richmond University Medical Center rating

8.4

Company rating: 8.4 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

71st of 1,065 rated hospitals

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Day Shift - 7.5 Hours (United States of America)
Job Description: Desktop
We are seeking a highly skilled and motivated Desktop Analyst to join our dynamic team. This role is ideal for individuals with a strong technical background and a passion for delivering exceptional customer service. As a key member of our IT team, you will be responsible for providing desktop support, managing network cabling systems, and ensuring smooth operations across various technical infrastructures.
Desktop Job Responsibilities:
Desktop Support:
  • Provide technical support and troubleshooting for desktop hardware and software issues.
  • Install, configure, and maintain desktop operating systems and applications.
  • Set up and maintain user accounts and permissions.
  • Respond to user inquiries and provide timely resolutions to technical issues.
  • Collaborate with other IT teams to resolve complex technical problems.
  • Conduct regular maintenance and updates to ensure optimal performance of desktop systems.
  • Assist with the procurement and inventory management of desktop equipment and software.
  • Document and maintain accurate records of support activities and resolutions.

Key Responsibilities for Desktop Support Engineer:
  • Diagnoses and troubleshoot hardware and software issues on desktop systems.
  • Install, configure, and upgrade operating systems and software applications.
  • Collaborate with users to identify and resolve technical problems.
  • Provide training and guidance to users on the proper use of desktop systems.
  • Assist in the implementation of IT projects and initiatives.
  • Stay up to date with the latest technology trends and advancements.
  • Ensure compliance with company policies and procedures related to desktop systems.
  • Continuously improve desktop support processes and procedures.

Cable Responsibilities:
  • Install, maintain, and repair cable TV and internet systems.
  • Test and troubleshoot issues with network communication.

Qualifications and Skills:
  • 1+ years of professional technician experience and desktop support.
  • Familiarity with industry tools and equipment used for cabling and desktop support.
  • Valid driver's license with a clean driving record.
  • Ability to work at tall heights and lift 50+ pounds.
  • Strong knowledge of desktop operating systems (Windows, macOS) and software applications.
  • Familiarity with hardware components and troubleshooting techniques.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal abilities.
  • Ability to work independently and as part of a team.
  • Bachelor's degree in computer science or a related field preferred.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Job Environment: This role requires flexibility, strong attention to detail, and the ability to troubleshoot technical issues efficiently. The Desktop Support Engineer will work in a fast-paced environment, collaborating closely with other IT teams and providing direct support to end-users.
Please note that this position requires working every other weekend.
Salary Range: $55,000 - $65,000
We are looking for a motivated and technically proficient individual to support the successful operation of our organization's desktop and network systems. If you're passionate about technology, customer service, and problem-solving, we encourage you to apply!
Employment Non-Discrimination: Richmond University Medical Center is committed to equality of opportunity in all aspects of employment and provides full and equal employment opportunities to all employees and potential employees without regard to race, color, national origin, religion, gender identity, sex, sexual orientation, pregnancy, childbirth and related medical conditions and needs including lactation accommodations, physical or mental disability, age, immigration or citizenship status, veteran or active military status, genetic information, or any other legally protected status.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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