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Desktop Support Manager Jobs in Hanover, MD (NOW HIRING)

Solvere One

Desktop Support Technician

Baltimore, MD · On-site

$50K - $55K/yr

About the Company Solvere Onehas established a top-level Managed Service Provider (MSP) brand that ... Microsoft Windows Desktop OS installation and support * Apple / Mac Desktop OS installation and ...

Artech Information System LLC

desktop support

Washington, DC · On-site

$23 - $29.25/hr

Deskside Support Representative Distributed Client Services Location: - - Washington ,dc DURATION:1 YEAR(POSSIBLE EXTENSION) Win7/Win XP OS support Office 2003/2007/2010 support And office 365 ...

kgs

Desktop/Field Support Technician

Washington, DC · On-site

$23 - $29.25/hr

The Desktop / Field Support Technician provides frontline desktop and field support services to ... Manage assigned tickets in the Government ITSM platform, ensuring accurate, complete, and timely ...

KBR

Senior VIP Desktop Support Technician

Washington, DC · On-site

$23 - $29.25/hr

Senior VIP Desktop Support Technician KBR is seeking a Senior VIP Desktop Support Technician to ... Ability to prioritize competing requests and manage urgent situations effectively. * Ability to ...

Mindlance

Desktop Support

Washington, DC · On-site

Providing support to clients both at headquarters (HQ) and in country offices (CO) through a wide range of job duties including: * IT support and troubleshooting of client provisioned hardware ...

kgs

Desktop/Field Support Technician

Washington, DC · On-site

$23 - $29.25/hr

The Desktop / Field Support Technician provides frontline desktop and field support services to ... Manage assigned tickets in the Government ITSM platform, ensuring accurate, complete, and timely ...

Mindlance

Desktop Support Technician

Washington, DC · On-site

$23 - $29.25/hr

Provide technical support to Client-managed desktops, laptops with docking stations and mobile devices. This includes supporting a variety of Client-standard software and hardware (including ...

TEKsystems

Desktop Support Technician

Rockville, MD

$25 - $30/hr

... manage inventory. Environment • Predominantly Microsoft environment with Lenovo laptops • ... desktops; primarily supporting laptops and tablets • Provide white-glove service and hands-on ...

LCG Inc

Desktop Support Technician, Associate

Bethesda, MD · On-site

$28 - $32/hr

Configure and manage endpoint security controls, including: * Full-disk encryption (BitLocker ... A minimum of 3 years of relevant IT end-user / desktop support experience. * A minimum of 1 year of ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Hanover, MD

Desktop Support Manager information

See Hanover, MD salary details

$14

$35

$60

How much do desktop support manager jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for desktop support manager in Hanover, MD is $35.99, according to ZipRecruiter salary data. Most workers in this role earn between $23.89 and $47.84 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What cities near Hanover, MD are hiring for Desktop Support Manager jobs?

Cities near Hanover, MD with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Hanover, MD as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 1% Temporary, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $74,863 per year, or $36 per hour.

Desktop Support Technician

Solvere One/HouseCall

Baltimore, MD • On-site

$20 - $25.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

About the Company 

Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support. 

Opening 

Solvere One has an open position for an Onsite Help Desk Technician to provide support to one of our clients located in Baltimore, MD. The duties of the position include fielding incidents via phone and email from client users. The Onsite Help Desk Technician is responsible for resolving all Tier 1  and passing all other requests on to tier 2 and Tier 3 technicians.  The technician will also work on projects assigned by internal client IT staff. 

Employee will be expected to interact with users onsite daily in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required. 

Highly qualified candidates will be self-starters, highly motivated, and eager to contribute to the organization's well-being while operating in a fast-paced environment.   

This role reports to the Service Delivery Manager. 

Position Requirements: 

Examples of essential duties are interpreted as being descriptive and not restrictive. 

  • Identifies, diagnoses, and resolves Tier 1  incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users. 

  • Provides one-on-one end-user problem resolution for company-approved Personal Computer (PC) software. 

  • Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals. 

  • Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems. 

  • Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements. 

  • Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements. 

  • Create detailed technical documentation for resolutions of issues. 

  • Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time. 

  • Identifies, documents and escalates all Tier 2 and Tier 3 incidents in a timely manner. 

  • Update and maintain hardware inventory 

  • Audio/visual support for conference and training room equipment 

Required Technical Experience: 

  • Microsoft Windows Desktop OS installation and support 

  • Apple / Mac Desktop OS installation and support 

  • Microsoft Office 365 administration and support 

  • iPhone / Android troubleshooting 

  • Multi-factor Authentication configuration and support 

Preferred Technical Experience: 

  • ConnectWise Manage 

  • ConnectWise Automate 

  • IT Glue 

  • Sophos suite of solutions 

This is a full-time, salaried position. Salary commensurate with experience. 

Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc. 

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