ZipRecruiter

Log In

1

Desktop Support Manager Jobs in Groton, MA (NOW HIRING)

Info Way Solutions

Desktop Support Technician

Nashua, NH · On-site

$20.50 - $26/hr

Info Way Solutions is seeking a Desktop Support Technician to assist computer users with hardware ... management reports in order to identify issues or monitor computers. • Researches, analyzes, and ...

Leader Bank

Desktop Support Technician

Arlington, MA · On-site

$50K - $70K/yr

Summary The Desktop Support Technician is a part of the Bank's Information Technology Department ... management, ticketing systems, and remote support tools * Basic understanding of networking ...

Leader Bank

Desktop Support Technician

Arlington, MA · On-site

$50K - $70K/yr

Summary The Desktop Support Technician is a part of the Bank's Information Technology Department ... management, ticketing systems, and remote support tools * Basic understanding of networking ...

Leader Bank

Desktop Support Technician

Arlington, MA · On-site

$50 - $70/hr

Summary The Desktop Support Technician is a part of the Bank's Information Technology Department and is responsible for the Bank's technology support, deployment, and implementation. This role ...

Robert Half

Help Desk/Desktop Support Analyst

Lexington, MA · On-site

$23.75 - $27.50/hr

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for ... Manage incoming service requests and incidents, ensuring accurate documentation, follow-up, and ...

New

previous pagenext page

Showing results 21-40

All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Groton, MA

Desktop Support Manager information

See Groton, MA salary details

$16

$39

$66

How much do desktop support manager jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for desktop support manager in Groton, MA is $39.62, according to ZipRecruiter salary data. Most workers in this role earn between $26.35 and $52.64 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What job categories do people searching Desktop Support Manager jobs in Groton, MA look for?

The top searched job categories for Desktop Support Manager jobs in Groton, MA are:

What cities near Groton, MA are hiring for Desktop Support Manager jobs?

Cities near Groton, MA with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Groton, MA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $82,400 per year, or $39.6 per hour.

Desktop Support Technician

Info Way Solutions

Nashua, NH • On-site

$20.50 - $26/hr

Full-time

Re-posted 16 days ago

Job description

Job Summary:
Info Way Solutions is seeking a Desktop Support Technician to assist computer users with hardware and software installations and troubleshooting. The role involves diagnosing and resolving issues with computer systems, conducting diagnostic reviews, and assisting in the deployment of new software platforms.
Responsibilities:
• Supports computer users with installation of hardware/software and networking components to meet personal computer needs.
• Win 7 upgrades and deploy of new replacement machines.
• Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors.
• Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems.
• Assists with computer studies, projects, and implementation of policies throughout area of assignment.
• Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers.
• Researches, analyzes, and provides hardware/software recommendations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment.
• Diagnoses and resolves moderate end-user hardware/software problems including remote access software.
• Performs new computer configuration and coordinates the workstation upgrade/replacement process.
• Participates in the deployment of new software platforms.
• Track user requests for equipment, for information, and problem reporting by opening cases and keeping case histories current and complete.
• Verify with the customer that the problem has been resolved and close case.
Qualifications:
Required:
• Experience with M365 / O365 migrations is a hard requirement
• Experience with MDM is required. We prefer Intune, but please specify if they have used something else.
• Working knowledge of computer hardware, software, and terminology.
• BASIC problem solving skills.
• Must have good communication skills.
• Good organizational skills.
• Working knowledge of ServiceNow Ticketing system a plus.
• 4 years with HS Diploma, 2 years with AA Degree
Preferred:
• Experience with M365 Migrations
Company:
Founded and incorporated in 2012 , Info Way Solutions is an IT services and consulting company headquartered in Fremont , CA. Founded in 2012, the company is headquartered in Fremont, USA, with a team of 501-1000 employees. The company is currently Late Stage.

Apply