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Desktop Support Manager Jobs in Maine (NOW HIRING)

Worldwide TechServices

Dynamic PC Support

Bangor, ME

Performs basic and moderately complex troubleshooting activities for desktops and laptops. May ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...

Worldwide TechServices

Dynamic PC Support

Bangor, ME · On-site

$17/hr

Performs basic and moderately complex troubleshooting activities for desktops and laptops. May ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Maine

Desktop Support Manager information

See Maine salary details

$14

$35

$58

How much do desktop support manager jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for desktop support manager in Maine is $35.02, according to ZipRecruiter salary data. Most workers in this role earn between $23.27 and $46.54 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

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Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Maine as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 20% Part Time, 3% Temporary, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $72,846 per year, or $35 per hour.

Behavioral Health In-Home Support Supervisor (MHRT-1/MHRT-C)

Assistance Plus

Wilton, ME • On-site

$50K - $55K/yr

Full-time

Medical, Dental, Life, Retirement

Re-posted 23 days ago

Job description

General Description of Responsibilities:
The Daily Living Support Specialist Supervisor (DLSS Supervisor) oversees DLSS Staff and DLSS Skills staff as they carryout services that focus on the specific needs of adults with behavioral health diagnoses and decreased ability to function independently in their homes and in the community. The DLSS Supervisor is responsible for developing the client-centered individual treatment plan and to ensure that the services are approved through the Administrative Service Organization (ASO) Managed Care System.
This is a full time position working out of our Wilton office.
Position Requirements:
  • Proof of vehicle insurance at $50K/$100K and a valid Maine drivers license are required
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • MHRT/C or MHRT/CP
  • Intermediate level computer experience

Benefits:
  • Mileage reimbursement
  • Flexible schedule
  • Paid travel time
  • 12 paid holidays per year
  • Generous Earned Benefit Time
  • Working in a team oriented environment
  • 401K Retirement Plan
  • Employee Assistance Program (EAP)
  • Agency paid life insurance in the amount of your annual salary with a max of $50k
  • Agency paid Short Term Disability
  • Medical, dental, and voluntary insurances for full-time staff
  • Agency issued laptop and cell phone
  • Forty-eight hours a year of clinical supervision
  • Twenty hours per year of paid job specific trainings

Assistance Plus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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