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Desktop Support Manager Jobs in Maine (NOW HIRING)

vTech Solution

Desktop support Technician

Augusta, ME · On-site

$20 - $25.50/hr

Desktop support Technician Location: Augusta, ME Duration: 6 Months Work Mode: Hybrid The ... Strong documentation experience. vTech Solution Inc. is a Managed IT Services firm headquartered in ...

A3 Staffing Solutions

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Desktop Support Technician - CC

Bangor, ME · On-site

$22 - $23/hr

Desktop Support Technician Contract-To-Hire * Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user. * Maintains, analyzes ...

New

vTech Solution

Desktop Support at Augusta, ME

Augusta, ME · On-site

$20 - $25.50/hr

Desktop Support Location: Augusta, ME (Onsite) Type: Contract 7+ Months (Probability of Extension ... Experience with inventory management. Preferred Skills: * Experience with Windows Autopilot.

Mondo

IT Support Technician

Waterville, ME · On-site

$21.50 - $29.50/hr

Required Qualifications: * 1-3 years of experience in IT support, help desk, desktop support, or a related technical role. * Experience supporting both Windows and Mac operating systems. * Strong ...

NEOGOV

Technical Support Specialist I

Bangor, ME · On-site

Perform on-site analysis, diagnosis, and resolution of desktop problems for end-users, and ... This will be at the discretion of the IT Technical Support Manager. • Installs, configures tests ...

Open Net ME, LLC

Senior Help Desk Support

Portland, ME

$45K - $65K/yr

Manage support tickets from intake through resolution, ensuring timely updates and accurate ... Qualifications * 3+ years of experience in help desk, desktop support, or technical support roles.

defi AUTO LLC

Client Support Desk Analyst

Augusta, ME · On-site

$60K - $75K/yr

... and managed servicing solutions. Our customers include the highest-volume captive auto lenders ... This role does not focus on desktop support, hardware repair, password resets, or general ...

Mölnlycke Health Care

EHSS Manager - USA

Brunswick, ME · On-site

Brunswick/Wiscasset, Maine (supporting Brunswick, Wiscasset, ME and Anderson Distribution Center ... Manage EHSS audits, inspections, and interactions with regulatory agencies. * Lead EHSS training ...

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Desktop Support Manager information

See Maine salary details

$14

$35

$58

How much do desktop support manager jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for desktop support manager in Maine is $35.02, according to ZipRecruiter salary data. Most workers in this role earn between $23.27 and $46.54 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

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The most popular types of Desktop Support jobs in Maine are:

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For Desktop Support Manager jobs in Maine, the most frequently searched job titles are:

What job categories do people searching Desktop Support Manager jobs in Maine look for?

The top searched job categories for Desktop Support Manager jobs in Maine are:

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Cities in Maine with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Maine as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 20% Part Time, 3% Temporary, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $72,846 per year, or $35 per hour.

Desktop support Technician

vTech Solution

Augusta, ME • On-site

$20 - $25.50/hr

Contractor

Re-posted 20 days ago

Job description

Position:         Desktop support Technician
Location:        Augusta, ME
Duration:        6 Months
Work Mode:   Hybrid

Job Description:

The Specialist is knowledgeable on the usage and support of a collection of personal computer platforms (a range of laptops and desktops, both Windows and Mac) or technical architectures, and products that run on those platforms. The individual performs a full range of computer administration functions with minimal direction and/or technical support. The individual will install and configure system hardware, software, printers and verify network connectivity. The individual shall perform advanced troubleshooting and vendor technical liaison functions. The individual shall design and implement trouble shooting and correction plans, develop and coordinate user training programs and documenting all processes and procedures. The Specialists are responsible for collaborating with Technical Architecture Specialist, Functional Architects, Programmers and vendors to coordinate and enhance the use of the platform and facilitate migration to new versions of the platform.

Work Location: Hybrid. Will work remotely except every other Wednesday they will be required to work onsite in Augusta, ME.

Training Schedule: 8:00am to 5:00pm (hour lunch breaks) for the first 3 to 5 weeks of training. During training they will still work remotely besides every other Wednesday as they will still be required to report onsite on those days.

Regular Work Schedule: 2nd Shift 3:00pm - 12:00am (hour lunch breaks) Sundays, Mondays, Wednesdays, Fridays, and Saturdays. Will have Tuesdays and Thursdays off.  Will work Nights, Weekends, and Holidays. Potential for schedule adjustments based on department needs.

Top Skills:

  • 1-3 years of desktop support experience.
  • Experience using ticketing systems.
  • Strong customer service skills.
  • Strong documentation experience.

vTech Solution Inc. is a Managed IT Services firm headquartered in Washington, DC. They specialize in a range of services including cloud computing, managed network security, and cybersecurity. Their primary focus is on providing human-centered IT solutions for government and business sectors, including federal, state, local, and education (SLED) groups, as well as commercial organizations.

vTech Solution offers services such as:

  • Managed Security Services: Implementing zero-trust security frameworks to prevent cyber threats in real-time.
  • Multi-cloud Management Services: Helping businesses digitally transform with smart cloud technologies.
  • Infrastructure Managed Services: Creating resilient and secure infrastructure management.
  • Professional Services: Providing expertise for mission-critical programs.
  • Productivity and Communications: Ensuring secure and confident business connectivity from anywhere
vTech Solution logo

About vTech Solution

Sourced by ZipRecruiter

vTech is a Managed IT Services firm based out of Washington DC with a primary focus on Cloud Computing and Managed Network Security.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Washington, DC, US

Year founded

2006

Social media

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