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Desktop Support Lead Jobs in California (NOW HIRING)

SBM Management Services LP

IT & Support Lead

Sacramento, CA · On-site

$80K - $85K/yr

Title: IT & Support Lead Compensation: $80,000-$85,000 per year Job Overview The IT & Support Lead ... Provide Tier II and Tier III support for desktops, laptops, mobile devices, applications, accounts ...

Sbmmanagement

IT & Support Lead

Sacramento, CA · On-site

$80 - $85/hr

# **Title:**IT & Support Lead# ** ****Compensation: $80,000-$85,000 per year****Job Overview**The ... Provide Tier II and Tier III support for desktops, laptops, mobile devices, applications, accounts ...

4Insite, LLC

IT & Support Lead

Sacramento, CA · On-site

$80 - $85/hr

IT & Support Lead Compensation: $80,000-$85,000 per yearJob OverviewThe IT & Support Lead is ... Provide Tier II and Tier III support for desktops, laptops, mobile devices, applications, accounts ...

Align Communications

Desktop Engineer

Los Angeles, CA · On-site

$80K - $95K/yr

We believe great communities lead to great companies. That's why we offer a dynamic workplace where ... Provide on-site desk side support for desktop-related and end user technical issues at one of our ...

NAUGHTY DOG, LLC

IT Support Services Lead

Santa Monica, CA · On-site

$133.30 - $166.60/hr

Lead, mentor, and manage the performance of the IT Support team, including contract support ... Support the deployment and maintenance of desktop and development hardware as needed. * Collaborate ...

Stantec

Environmental Lead Monitor

Monrovia, CA · On-site

$65 - $85/hr

Description Grounded in safety, quality, and ethics, our experts lead their fields and guide our ... Provide desktop support by synthesizing data from multiple sources, updating databases and ...

Naughty Dog

IT Support Services Lead

Santa Monica, CA · On-site

Lead, mentor, and manage the performance of the IT Support team, including contract support ... Support the deployment and maintenance of desktop and development hardware as needed. * Collaborate ...

Naughty Dog

IT Support Services Lead

Santa Monica, CA · On-site

Lead, mentor, and manage the performance of the IT Support team, including contract support ... Support the deployment and maintenance of desktop and development hardware as needed. * Collaborate ...

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Showing results 21-40

All JobsDesktop Support Lead JobsDesktop Support Lead Jobs in California

Desktop Support Lead information

See California salary details

$14

$35

$59

How much do desktop support lead jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for desktop support lead in California is $35.70, according to ZipRecruiter salary data. Most workers in this role earn between $23.70 and $47.45 per hour, depending on experience, location, and employer.

What is a desktop support lead?

Desktop Support Leads are IT professionals responsible for overseeing a team of desktop support technicians who provide technical assistance to end users within an organization. They manage and resolve complex hardware, software, and networking issues, ensure timely support ticket resolution, and often train and mentor junior staff. Additionally, Desktop Support Leads coordinate with other IT teams to implement system upgrades and maintain security protocols. Their role is crucial in ensuring smooth day-to-day operations and minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a desktop support lead?

To thrive as a Desktop Support Lead, you need advanced knowledge of computer hardware, operating systems, networking, and troubleshooting, often supported by a relevant IT degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and enterprise management platforms is typically required. Strong leadership, communication, and problem-solving skills help you effectively manage a support team and deliver excellent customer service. These skills ensure efficient resolution of technical issues, smooth team operations, and high user satisfaction.

How does a desktop support lead typically balance hands-on technical work with team leadership responsibilities?

As a Desktop Support Lead, you'll often split your time between resolving complex technical issues and overseeing your support team. While you may personally handle escalated tickets or guide troubleshooting for challenging problems, a significant part of your role involves mentoring team members, assigning tasks, and ensuring service levels are met. You'll also collaborate with IT managers to improve processes and participate in regular meetings to align support strategies with organizational goals. This balance requires strong organizational and communication skills, as well as the ability to prioritize effectively in a fast-paced environment.

What is the difference between Desktop Support Lead vs Desktop Support Specialist?

AspectDesktop Support LeadDesktop Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentSupervises support team, manages escalationsProvides direct technical support to users
ResponsibilitiesLead support operations, coordinate team tasksResolve user issues, install hardware/software

The Desktop Support Lead typically oversees support teams and manages escalations, requiring leadership skills alongside technical knowledge. In contrast, the Desktop Support Specialist focuses on providing direct technical assistance to end-users. Both roles often share certifications like CompTIA A+ and work in similar environments, but the Lead has additional managerial responsibilities.

What are popular job titles related to Desktop Support Lead jobs in California?

For Desktop Support Lead jobs in California, the most frequently searched job titles are:

What job categories do people searching Desktop Support Lead jobs in California look for?

The top searched job categories for Desktop Support Lead jobs in California are:

Desktop Support Lead jobs near you
Infographic showing various Desktop Support Lead job openings in California as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $74,254 per year, or $35.7 per hour.

IT & Support Lead

SBM Management Services LP

Sacramento, CA • On-site

$80K - $85K/yr

Full-time

Re-posted 8 days ago

SBM Management Services rating

5.6

Company rating: 5.6 out of 10

Based on 61 frontline employees who took The Breakroom Quiz

204th of 260 rated facilities management

Job description

Title:
IT & Support Lead
Job Description:
Compensation: $80,000-$85,000 per year
Job Overview
The IT & Support Lead is responsible for providing advanced technical support while serving as the primary lead for the IT Support and Mobile Implementation teams. This role combines Tier III technical support, implementation leadership, asset management, and team coordination to ensure high-quality service delivery across the organization.
The IT & Support Lead serves as the technical escalation point, mentors support technicians, helps coordinate daily support operations, and partners with leadership to drive continuous improvement. This position is responsible for monitoring team performance, communicating operational trends, and providing regular updates to leadership while remaining actively engaged in day-to-day technical support and implementation activities.
Roles & Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
Technical Support & Team Leadership
  • Serve as the primary escalation point for complex IT support issues.
  • Provide Tier II and Tier III support for desktops, laptops, mobile devices, applications, accounts, networking, and 4insite platforms.
  • Assist with daily ticket distribution and workload balancing across the support team.
  • Coach and mentor support technicians by providing technical guidance, training, and knowledge sharing.
  • Review ticket quality and ensure documentation standards are maintained.
  • Identify recurring issues and recommend long-term solutions and process improvements.
  • Escalate operational risks, staffing concerns, customer-impacting issues, and support trends to the IT Services Manager.

Implementation & Customer Support
  • Coordinate technical implementation activities for new clients, sites, and mobile deployments.
  • Support customer onboarding, site profiling, hardware deployment, and technical readiness.
  • Develop and maintain implementation schedules while ensuring project milestones are met.
  • Deliver end-user training and provide post-implementation support to ensure successful adoption.
  • Serve as the liaison between Support, Implementation, Operations, and other business teams.

Asset & Mobile Device Management
  • Oversee lifecycle management of mobile devices and IT assets.
  • Configure and deploy hardware, software, and mobile devices using MDM solutions.
  • Monitor asset assignments and reconcile inventory records.
  • Coordinate equipment recovery for terminated or transferred employees.
  • Work directly with mobile carriers and vendors to resolve billing, service, and inventory issues.
  • Monitor inactive devices and ensure appropriate follow-up with leadership.

Operations & Reporting
  • Track support metrics, implementation progress, and operational performance.
  • Prepare recurring reports for leadership on ticket trends, asset utilization, implementation status, customer issues, and team performance.
  • Maintain and improve SOPs, knowledge articles, technical documentation, and training materials.
  • Support special projects and continuous improvement initiatives.
  • Participate in on-call support and occasional travel as business needs require.

Qualification
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Education and/or Experience
Associate's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
4-6 years of progressive IT support, implementation, or systems administration experience.
Experience supporting enterprise mobile devices, MDM platforms, and end-user technologies.
Previous experience mentoring or leading technical teams preferred.
Certificates, Licenses, Registrations
Preferred Certifications:
  • CompTIA A+
  • Network+
  • Security+

May be required to have a valid driver's license
Knowledge, Skills, and Abilities
Advanced troubleshooting skills across Windows, Microsoft 365, Active Directory, mobile devices, networking, and enterprise applications.
Strong understanding of IT service management and ticketing systems.
Experience with Mobile Device Management (MDM) platforms.
Excellent communication, organization, and customer service skills.
Ability to prioritize multiple projects in a fast-paced environment.
Strong analytical and problem-solving skills.
Ability to train, mentor, and support team members while fostering a collaborative work environment.
Exceptional organizational and time management skills, with the ability to manage multiple projects, competing priorities, and deadlines simultaneously.
Strong attention to detail and commitment to maintaining accurate documentation, reporting, and asset records.
Supervisory Responsibilities
Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Additionally, ensure that all employees are properly trained on tasks and safety equipment.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to walk and use hands to finger, handle, or feel. The employee is occasionally required to stand.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
Benefits:
SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:
www.sbmmanagement.com/careers Careers - SBM
SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.

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