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Desktop Support Coordinator Jobs in Reston, VA (NOW HIRING)

AHU Technologies Inc

Customer Support Senior

Washington, DC · On-site

$20 - $23/hr

... desktop support and enterprise IT environments. · Communicates clearly and effectively with end users and IT team members. · Assists with coordination and implementation of system upgrades, patches ...

Go Intellects

2Yrs IT Customer Support Onsite

Washington, DC · On-site

$24.25 - $33.50/hr

... within desktop support and enterprise IT environments. Communicates clearly and effectively with end users and IT team members. Assists with coordination and implementation of system upgrades ...

MetroSys

Onsite IT Support Technician

Washington, DC · On-site

$25 - $35/hr

This role serves as the primary onsite IT resource, supporting desktop systems, office technology ... Escalate complex technical issues to Level 2 engineering teams while coordinating onsite ...

MetroSys

Onsite IT Support Technician

Washington, DC · On-site

This role serves as the primary onsite IT resource, supporting desktop systems, office technology ... Escalate complex technical issues to Level 2 engineering teams while coordinating onsite ...

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All JobsDesktop Support JobsDesktop Support Coordinator JobsDesktop Support Coordinator Jobs in Reston, VA

Desktop Support Coordinator information

See Reston, VA salary details

$12

$23

$37

How much do desktop support coordinator jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for desktop support coordinator in Reston, VA is $23.81, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.78 per hour, depending on experience, location, and employer.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level job because it requires basic technical skills, such as troubleshooting hardware and software issues, and provides opportunities to learn about IT systems. It typically involves working with common tools like remote support software and may lead to more advanced IT roles with experience and certifications like CompTIA A+ or Network+.

What is the difference between Desktop Support Coordinator vs Desktop Support Specialist?

AspectDesktop Support CoordinatorDesktop Support Specialist
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)
Work EnvironmentOffice settings, coordinating support tasksHelp desk, troubleshooting user issues
Employer UsageIT departments, corporate environmentsIT support teams, service desks
Common Search IntentCoordination, management of support tasksTechnical troubleshooting, user support

The Desktop Support Coordinator primarily manages and coordinates support activities within IT teams, focusing on organization and communication. In contrast, the Desktop Support Specialist directly troubleshoots and resolves technical issues faced by end-users. Both roles require similar certifications and are integral to IT support operations, but their focus areas differ—one on coordination, the other on technical support.

Do I need a degree for desktop support coordinator?

A degree is not always required to become a desktop support coordinator, but many employers prefer candidates with a high school diploma or equivalent, along with relevant technical certifications such as CompTIA A+. Practical experience with troubleshooting, hardware, and software support is often more important than formal education for this role.

What are some common challenges a desktop support coordinator faces when managing multiple support requests simultaneously?

A Desktop Support Coordinator often manages multiple support tickets at once, which can be challenging when prioritizing urgent issues while ensuring all users receive timely assistance. Balancing immediate technical problems with scheduled maintenance tasks requires strong organizational and communication skills. Coordinators must also collaborate closely with IT teams and end users to resolve issues efficiently, sometimes under tight deadlines. Staying adaptable and maintaining clear documentation helps manage this fast-paced workload effectively.

What is a desktop support coordinator?

Desktop Support Coordinators are IT professionals who manage and oversee technical support for computer systems within an organization. They coordinate the response to user issues, assist with hardware and software troubleshooting, and ensure that all desktop computers and related equipment are functioning efficiently. Additionally, they often supervise a team of support technicians, maintain inventory of IT assets, and help implement new technologies or updates. Their role is crucial for maintaining smooth day-to-day operations and minimizing downtime caused by technical problems.

What are the key skills and qualifications needed to thrive as a desktop support coordinator?

To thrive as a Desktop Support Coordinator, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically a degree in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, Active Directory, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly required. Strong communication, patience, and organizational skills help you effectively assist users and manage multiple support requests. These skills ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations across the organization.
What are the most commonly searched types of Desktop Support jobs in Reston, VA? The most popular types of Desktop Support jobs in Reston, VA are:
What cities near Reston, VA are hiring for Desktop Support Coordinator jobs? Cities near Reston, VA with the most Desktop Support Coordinator job openings:
Desktop Support Coordinator jobs near you

11yrs Customer Support Senior - Onsite

GoIntellects Inc.

Washington, DC • On-site

$23 - $27/hr

Full-time

Posted 22 days ago

Job description

Role: Customer Support Senior
Location: Washington, DC
Client: DC Government (Onsite)
JOb Description:
Responsibilities
  • Provides technical assistance to computer system users in a Windows-based environment.
  • Configures, prepares, and deploys new desktop and laptop computers for staff, including installation of required software and security tools.
  • Deploys and configures mobile devices, including iPads and iPhones, ensuring proper enrollment, security compliance, and application setup.
  • Identifies, researches, and resolves software-related issues involving Microsoft 365 applications, Adobe products, email, Microsoft Teams, and OneDrive.
  • Responds to telephone calls, emails, and personnel requests for desktop and mobile device support.
  • Documents, tracks, and monitors reported issues to ensure timely and complete resolution.
  • Provides support for printing devices, including installation of printers, troubleshooting printing issues, and replacement of consumables.
  • Provides support for office copier machines, including installation of print queue troubleshooting copier issues, and replacement of consumables.
  • Assists users with Cisco conference room technology, Webex and Microsoft Teams meeting setup, and connectivity troubleshooting.
  • Provides support for various computer peripherals including wireless keyboards, mice, scanners, local printers, and wireless headsets.
  • Answers questions and resolves computer problems for clients in person, via telephone, or through remote support tools.
  • Follows procedures and maintains inventory and asset management for computers, mobile devices, printers, and related equipment, including tracking assignments, returns, and lifecycle status.
  • Reads and interprets technical manuals and documentation to support troubleshooting and system maintenance.
  • Utilizes diagnostic tools and reference materials to assist in resolving hardware and software issues.
  • Maintains knowledge of commonly used concepts, practices, and procedures within desktop support and enterprise IT environments.
  • Communicates clearly and effectively with end users and IT team members.
  • Assists with coordination and implementation of system upgrades, patches, and new hardware/software deployments.
  • Provides accurate and complete answers to general computing and administrative questions in a timely manner.
  • Implements and supports shared software, including operating systems, configuration management tools, and standard enterprise software applications.
  • Communicates status updates clearly and provides timely reporting on work activities, task progress, and issue resolution.
Job Type: Full-time
Experience:
  • Bachelor’s degree in IT or related field or equivalent : 4 years (Preferred)
  • support to computer system users by telephone, email, etc.: 10 years (Preferred)
  • Maintain personal computers, systems and printers: 10 years (Preferred)
  • Install,troubleshoot computer operating systems and software: 10 years (Preferred)