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Desktop Support Associate Jobs in Woodbridge, NJ

HOK

IT Support Specialist - New York

New York, NY · On-site

$65K - $70K/yr

... desktop support to infrastructure and specialized equipment like 3D printers. What will this person ... Technical or Associate's degree or equivalent education/experience. * Minimum of 2 years ...

Fedway

Computer Support Specialist

Basking Ridge, NJ · On-site

$21/hr

Fedway Associates is seeking a Computer Support Specialist to join our Tech Support Team. This is a ... Configures and sets up equipment including, but not limited to, desktops, laptops, printers, desk ...

New Cibo Vita LLC

IT Support Specialist

Totowa, NJ · On-site

Install, configure, and maintain desktop computers, laptops, mobile devices, monitors, and ... Associate's degree in information technology, Computer Science, or related field preferred.

Leeds Professional Resources

Be Seen First

IT Service Desk Associate

New York, NY · On-site

$40 - $60/hr

... IT support. This associate will work on a variety of user facing technologies, including desktop ... operating systems, enterprise productivity applications, email and endpoint protection and ...

City of New York

IT Support Staff

Manhattan, NY · On-site

Under the general direction of the Manager of the IT Service Management (ITSM) Desktop Team, with ... COMMUNITY ASSOCIATE - 56057 Qualifications Qualification Requirements 1. High school graduation or ...

CAI

Asset Management Specialist

New York, NY

Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly ... Desktop Support experience * Logistics, warehouse, or inventory control experience * Experience ...

Reflex Performance Resources

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Entry-Level IT Support Technician

New York, NY · On-site

$48K - $55K/yr

Set up, configure, and deploy desktop computers, laptops, monitors, printers, and other office ... Associate degree or coursework in Information Technology, Computer Science, or a related field.

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Desktop Support Associate information

See Woodbridge, NJ salary details

$16

$23

$32

How much do desktop support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for desktop support associate in Woodbridge, NJ is $23.74, according to ZipRecruiter salary data. Most workers in this role earn between $21.35 and $25.00 per hour, depending on experience, location, and employer.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

How do I get into a desktop support associate role?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with common tools like Windows, macOS, or Linux is often required. Entry-level positions may also require good communication skills and the ability to work in a team environment.

Is desktop support a good entry level job?

Desktop Support Associate roles are typically considered good entry-level jobs because they require basic technical skills, such as troubleshooting hardware and software issues, and often provide opportunities to learn about IT systems. These positions can serve as a stepping stone to more advanced IT roles and usually do not require extensive prior experience or certifications, making them accessible for beginners.

What cities near Woodbridge, NJ are hiring for Desktop Support Associate jobs?

Cities near Woodbridge, NJ with the most Desktop Support Associate job openings:

Infographic showing various Desktop Support Associate job openings in Woodbridge, NJ as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,369 per year, or $23.7 per hour.

IT Support Specialist/ Service Desk

Ms Foundation For Women

Brooklyn, NY • On-site

Contractor

Re-posted 3 days ago

Job description

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
MSF is committed to the full inclusion of all qualified individuals. In keeping with our commitment, MSF will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Sandra Isiofiah via email at sisiofiah@ms.foundation.org
Description
The Ms. Foundation for Women is seeking a highly skilled and service-oriented IT Support Specialist / Service Desk Analyst to serve as the primary local IT support resource for our New York office and remote staff. This role is a contract-to-hire position and is ideal for a self-motivated IT professional who thrives in dynamic, mission-driven environments and enjoys working closely with end users.
End-User & Desktop Support
  • Serve as the primary point of contact for IT support requests from onsite and remote staff
  • Provide hands-on and remote support for:
    • Windows and macOS desktops and laptops
    • Mobile devices (iOS/Android)
    • Wi-Fi and network connectivity
    • Printers, scanners, and peripherals
    • Conference room and A/V systems (Zoom, Teams, hybrid meetings)
  • Support remote users using RMM and remote access tools

Systems & Platform Administration
  • Administer and support Microsoft 365, including:
    • User provisioning and deprovisioning
    • Microsoft Entra ID (Azure AD / IntraID)
    • Microsoft Intune (MDM/MAM)
    • SharePoint Online (basic administration and permissions)
  • Support Windows 10, 11, and emerging Windows 12 environments
  • Assist with onboarding/offboarding of staff, including device setup and access management

Networking & Infrastructure
  • Provide first-line support and troubleshooting for local network infrastructure
  • Hands-on experience with Ubiquiti network equipment (switches, access points, gateways)
  • Troubleshoot LAN/WAN, Wi-Fi, and connectivity issues
  • Coordinate with ISPs and managed service providers as needed

Telephony & Communications
  • Support and manage VoIP phone systems, including:
    • Desk phones and softphones
    • New user setup and phone provisioning
    • Troubleshooting call quality and connectivity issues

Security, Compliance & Incident Response
  • Support endpoint security tools and best practices
  • Assist with incident detection, response, and remediation
  • Ensure devices are patched, monitored, and compliant with organizational security standards
  • Maintain strong awareness of cybersecurity hygiene in a nonprofit environment

Operations, Asset & Vendor Management
  • Manage IT asset inventory (laptops, phones, peripherals)
  • Track and manage incoming IT support requests and prioritize appropriately
  • Escalate complex issues to third-party vendors and MSP partners when required
  • Maintain accurate documentation of systems, procedures, and support activities
  • Participate in small IT projects and technology improvements

Position Requirements
  • 5-8 years of experience providing IT support for small to medium-sized, fast-paced organizations
  • Ability to work independently and manage tasks across multiple priorities, while collaborating closely with a small, distributed team;
  • The ability to foster collaborative relationships and work in a team environment with people with diverse backgrounds, experiences, and perspectives;
  • Prior experience supporting nonprofit organizations strongly preferred
  • Strong experience with:
    • Microsoft 365, SharePoint, Entra ID (IntraID), Intune
    • Windows 10 / 11 (Windows 12 familiarity a plus)
    • macOS environments
    • Ubiquiti networking equipment
    • VoIP phone systems
    • RMM and remote support tools
  • Solid understanding of endpoint security, patching, and incident management
  • Excellent written and verbal communication skills
  • Strong documentation and organizational skills
  • Ability to work independently, self-manage priorities, and handle multiple requests simultaneously
  • Professional demeanor and strong customer-service mindset

Education & Certifications
  • Minimum: Associate's degree in computer science or a related field
    OR equivalent combination of relevant certifications and experience
  • Relevant certifications (Microsoft, CompTIA, networking, security) are a plus

Physical & Location Requirements
  • Ability to lift and carry up to 30 lbs.
  • Must be able to commute to Brooklyn office, within 1 hour.
  • Reliable transportation required
  • Minimum of 3 days onsite per week

Compensation
This position is currently accepting applications.

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