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Desktop Support Associate Jobs in Silver Spring, MD

Rapid Strategy

IT Help Desk Specialist

Washington, DC · On-site

$68K - $78K/yr

  • PTO

This position provides advanced Tier II desktop support across Windows, macOS, and mobile platforms ... Endpoint Administrator Associate Apple Certified IT Professional AWS Certified Cloud Practitioner ...

Rapid Strategy

IT Help Desk Specialist

Washington, DC

$68K - $78K/yr

  • PTO

This position provides advanced Tier II desktop support across Windows, macOS, and mobile platforms ... Endpoint Administrator Associate * Apple Certified IT Professional * AWS Certified Cloud ...

Indigo IT LLC

Mac Support Engineer

Ashburn, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience in macOS desktop and server support skills * Experience supporting macOS across a range ... Certified Associate (Jamf 200) or greater certification * Experience utilizing enterprise ...

Indigo IT

Mac Support Engineer

Ashburn, VA · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience in macOS desktop and server support skills * Experience supporting macOS across a range ... Certified Associate (Jamf 200) or greater certification * Experience utilizing enterprise ...

TekSynap

Support Engineer Specialist

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Minimum 5 years of enterprise desktop support, endpoint administration, or systems support ... AWS Certified SysOps Administrator - Associate * ITIL Foundation (or equivalent IT Service ...

TekSynap

Support Engineer Specialist

Washington, DC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Minimum 5 years of enterprise desktop support, endpoint administration, or systems support ... AWS Certified SysOps Administrator - Associate * ITIL Foundation (or equivalent IT Service ...

Service Global, Inc

Desktop EUC L1

Baltimore, MD · On-site

$20 - $25.50/hr

Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor's Degree preferred. Mandatory Skills Desktop/End-User Support ...

Venturegloballng

Desktop Engineer

Arlington, VA · On-site

$103K - $117K/yr

Desktop Engineer Located: Arlington Summary We are seeking to welcome a Desktop Engineer to our ... Bachelor's or Associate's in Computer or Information Sciences * Apple Certified Support ...

Venture Global, Inc.

Desktop Engineer

Arlington, VA · On-site

$103K - $117K/yr

Desktop Engineer Located: Arlington Summary We are seeking to welcome a Desktop Engineer to our ... Bachelor's or Associate's in Computer or Information Sciences * Apple Certified Support ...

Service Global, Inc

Desktop EUC L1

Arlington, VA · On-site

$23.25 - $29.50/hr

Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor's Degree preferred. Mandatory Skills Desktop/End-User Support ...

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All JobsDesktop Support Associate JobsDesktop Support Associate Jobs in Silver Spring, MD

Desktop Support Associate information

See Silver Spring, MD salary details

$16

$24

$32

How much do desktop support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for desktop support associate in Silver Spring, MD is $24.30, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $25.58 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

How do I get into a desktop support associate?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with technical skills in operating systems, hardware, and software troubleshooting. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with tools like remote support software is often preferred. Entry-level roles may require basic customer service skills and the ability to work in a fast-paced environment.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

Is desktop support a good entry level job?

Desktop Support Associate is often considered a good entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for those starting their IT careers.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.
What are the most commonly searched types of Desktop Support jobs in Silver Spring, MD? The most popular types of Desktop Support jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Desktop Support Associate jobs? Cities near Silver Spring, MD with the most Desktop Support Associate job openings:
Infographic showing various Desktop Support Associate job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,549 per year, or $24.3 per hour.

Director, Executive, Desktop, and Walk-up Technical Support

Marriott International

Bethesda, MD • On-site

$127K - $216K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,186 frontline employees who took The Breakroom Quiz

53rd of 108 rated hotels

Job description


JOB SUMMARY
The Director, Executive and End-User Technology Support leads Marriott's enterprise support services for executive, desktop, walk-up, and PC imaging operations. This role sets service strategy, performance standards, escalation practices, and continuous improvement priorities to deliver secure, reliable, and high-touch technology support for associates and senior leaders. The Director leads managers, builds high-performing teams, and ensures support services are responsive, measurable, and aligned with Marriott's service culture and operational excellence standards. As a highly visible role, this position requires onsite presence at least three days per week.
CANDIDATE PROFILE
Education and Experience
Required:
  • Undergraduate degree or equivalent combination of education, experience, training, and certifications.

  • 8+ years of progressive IT leadership experience across enterprise technology support, end-user computing, service desk, desktop support, executive support, endpoint deployment, or related operations.

  • Experience leading managers or layered technical support teams in a complex enterprise environment.

  • Experience supporting executives or highly visible stakeholders with discretion, urgency, and service focus.

  • Strong knowledge of Microsoft 365, desktop operating systems, endpoint management, PC imaging, collaboration tools, mobile support, identity and access practices, and ITSM platforms.

Preferred:
  • ServiceNow, ITIL, endpoint lifecycle management, managed service provider oversight, and support operations experience in a large or global environment.

CORE WORK ACTIVITIES
  • Lead Enterprise Support Operations: Oversee executive, desktop, walk-up, and PC imaging services to deliver secure, reliable, scalable, and customer-focused support.

  • Manage Through Leaders: Set expectations, develop managers, reinforce accountability, and drive consistent execution across support functions.

  • Support Senior Leaders: Ensure discreet, responsive executive technology support, including proactive readiness, rapid resolution, meeting support, and escalation management.

  • Drive Performance and Insights: Define KPIs, monitor service levels, produce executive-ready reporting, and translate trends into improvement actions.

  • Improve Service Outcomes: Use data, feedback, root cause analysis, and knowledge management to reduce repeat issues and improve service consistency.

  • Lead Escalations and Partnerships: Coordinate response for high-impact incidents and partner across Global Technology, security, procurement, asset management, and business teams to resolve systemic issues.

  • Ensure Controls and Culture: Maintain security, compliance, endpoint, licensing, and asset controls while modeling Marriott's service culture and inclusive leadership expectations.

MANAGEMENT COMPETENCIES AND SKILLS
  • Executive presence, judgment, professionalism, and discretion.

  • Strong communication, presentation, influencing, and stakeholder management skills.

  • Effective prioritization, delegation, decision-making, and problem-solving in high-visibility environments.

  • Customer-focused mindset with commitment to service excellence, operational discipline, and associate experience.

WORKING CONDITIONS
This role may require after-hours support, on-site presence for executive or business-critical events, and availability during high-priority incidents.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About Us
All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.
Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
About the Team
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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