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Desktop Support Associate Jobs in Silver Spring, MD

DESKTOP SUPPORT

Rockville, MD ยท On-site

$20.75 - $26.25/hr

DESKTOP SUPPORT FULLTIME ROCKVILLE,MD Qualifications Interested ! Please call me at 732 549 2660 to ... Associates Degree or equivalent experience. At least one (1) year of relevant IT experience.

Desktop Support Location: Washington DC Duration: 6 +months Phone & In-person Interview Required ... With oversight by more senior associates, ability to self-direct, work independently and ...

The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving ... Required Qualifications โ€ข Associate's degree with 12 years of relevant experience, bachelor ...

Provide technical support to Client-managed desktops, laptops with docking stations and mobile ... Associates Degree with a minimum of 5 years relevant experience. Certifications: Industry ...

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Desktop Support Technician

Towson, MD ยท On-site

$40K - $47K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field;

New

LCG is seeking Desktop Technician, Associate provides on-site and remote end-user IT support in a secure federal research environment supporting the Client at NIH. This role is responsible for day-to ...

LCG is seeking Desktop Technician, Associate provides on-site and remote end-user IT support in a secure federal research environment supporting the Client at NIH. This role is responsible for day-to ...

Desktop Support Admin

Chantilly, VA ยท On-site

$62K - $67K/yr

... Desktop Support Services to the Department of State consolidated Bureaus. You will be responsible ... Associate degree or equivalent experience Experience: Minimum 5 years of experience working as DSS ...

Desktop Support Technician, Associate

Bethesda, MD ยท On-site

$21.50 - $27.50/hr

LCG, Inc. is seeking a Desktop Technician, Associate who provides on-site and remote end-user IT support in a secure federal research environment supporting the Client at NIH. This role involves day ...

Desktop Support Technician

Ashburn, VA ยท On-site

$68K - $127K/yr

Desktop Support Technician Job Code: 40983 Job Location: Ashburn, VA Job Schedule: 9/80: Employees ... Associates Degree with a minimum of 4 years of prior related experience. Preferred Additional ...

Desktop Support Technician

Herndon, VA ยท On-site

$68K - $127K/yr

Desktop Support Technician Job Code: 41712 Job Location: Herndon, VA Job Schedule: 9/80: Employees ... Associates Degree with a minimum of 4 years of prior related experience. Preferred Additional ...

Desktop Support Technician

Washington, DC ยท On-site

$23 - $29.25/hr

Provide technical support to Client-managed desktops, laptops with docking stations and mobile ... Associates Degree with a minimum of 5 years relevant experience. Certifications: Industry ...

End User Desktop Support Technician

MD ยท On-site

$20.75 - $26.50/hr

The End User Desktop Support Technician is responsible for delivering onsite and remote technical ... Associate's degree in Information Technology, Computer Science, Information Systems, or a related ...

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Desktop Support Associate information

See Silver Spring, MD salary details

$16

$24

$32

How much do desktop support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for desktop support associate in Silver Spring, MD is $24.30, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $25.58 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

How do I get into a desktop support associate?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with technical skills in operating systems, hardware, and software troubleshooting. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with tools like remote support software is often preferred. Entry-level roles may require basic customer service skills and the ability to work in a fast-paced environment.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

Is desktop support a good entry level job?

Desktop Support Associate is often considered a good entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for those starting their IT careers.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.
What are the most commonly searched types of Desktop Support jobs in Silver Spring, MD? The most popular types of Desktop Support jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Desktop Support Associate jobs? Cities near Silver Spring, MD with the most Desktop Support Associate job openings:
Infographic showing various Desktop Support Associate job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,549 per year, or $24.3 per hour.

DESKTOP SUPPORT

Integrated Resources INC

Rockville, MD โ€ข On-site

$20.75 - $26.25/hr

Full-time

Retirement

Re-posted 17 days ago


Job description

Company Description

A Few Words About Us - Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.

Job Description

DESKTOP SUPPORT

FULLTIME

ROCKVILLE,MD

Qualifications

Interested ! Please call me at 732 549 2660 to discuss in detail.

ย  Job Description: Our Client is seeking a motivated Desktop Support Technician with at least one (1) year of relevant IT experience to support Rockville, Maryland office location.

This IT position is responsible for maintaining, analyzing, troubleshooting, and repairing computer systems, hardware and computer peripherals.

ย  All applicants must demonstrate strong written and verbal communication skills with both technical and non-technical staff members.

This position will work under immediate supervision of the local branch management, regional IT staff as well as rely on established guidelines to perform functions of the job.

A more detailed account of what might be expected of the applicant is listed below. General Skill Requirements Ability to work alone, analyze problems, develop and deploy solutions. Strong problem solving abilities. Document, maintain, upgrade or replace hardware and software systems. Support and maintain user account information including rights, security and system groups. Assist in negotiations of vendor contracts and services. Archiving of data and disposal of old equipment. Track software licenses installed on computer equipment. Field user support. Specific Skill Requirements Candidate should be proficient in most the following hardware and software skills. Software Specifics: Active Directory Administration. Microsoft Server 2008 and 2012. Microsoft Hyper-V. Windows 7, 8. Symantec Backup Exec 2014. Windows Deployment Services or other disk imaging solution. Zendesk Helpdesk or other IT support ticket solution. TeamViewer or similar remote desktop connection solution. Must be familiar with the following engineering software packages: o Bentley Microstation and GeoPak. o Autodesk AutoCAD. Hardware Specifics: HP Proliant servers, desktops and laptops. Tablet and mobile devices. o Microsoft Surface Pro, iPhones, iPads, Android devices. Dell SonicWALL TZ and NSA firewalls. ShoreTel VoIP. Netgear PoE network switches. Canon copiers and HP plotters. APC UPS battery backups. Required Education and Experience: Associates Degree or equivalent experience.

At least one (1) year of relevant IT experience. Certifications: A+, Network+, Security+

ย  Thanks,

Srilatha (Sri) Vinjamuri Technical Recruiter INTEGRATED RESOURCES, INC. 4 Ethel Road, Suite 403B Edison, NJ 08817 IT REHAB CLINICAL NURSING Inc. 5000 - 2007- 2013 (7th Year) Direct: (732) 549 2660 Tel: (732) 549-2030 x 127 Fax: (732) 549-5549

http://www.irionline.com


Integrated Resources logo

About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996