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Desktop Support Associate Jobs in Severn, MD (NOW HIRING)

BTI Solutions

Tech Support

Rockville, MD · On-site

$22 - $30/hr

Associate degree in Computer Science, IT, or equivalent work experience * Experience: 1-3 years of experience in technical helpdesk or desktop support roles * OS Knowledge: Proficient in configuring ...

Gunnison Consulting Group

Sr. Desktop Technician

Washington, DC · On-site

$60K - $64K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Associate degree or equivalent combination of education and experience * Minimum of 4 years of related technical experience * Strong experience supporting enterprise desktop environments and ...

Gunnison

Sr. Desktop Technician

Washington, DC · On-site

$60K - $64K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Associate degree or equivalent combination of education and experience * Minimum of 4 years of related technical experience * Strong experience supporting enterprise desktop environments and ...

Btisolutions

Tech Support

Rockville, MD · On-site

$22 - $30/hr

Associate degree in Computer Science, IT, or equivalent work experience * Experience: 1-3 years of experience in technical helpdesk or desktop support roles * OS Knowledge: Proficient in configuring ...

Avid Practice

Be Seen First

Thriving IT & Low Voltage Tier 1+2 Support Associate Opportunity

Baltimore, MD · On-site

$50K - $60K/yr

  • Medical

  • Retirement

Position Summary The Tier 1+ Care Team Support Associate is a hybrid IT support role that combines ... Provide technical support for hardware (laptops, desktops, mobile phones, VoIP phones, tablets ...

Avid Practice

Be Seen First

Thriving IT & Low Voltage Tier 1+2 Support Associate Opportunity

Baltimore, MD · On-site

$50K - $60K/yr

  • Medical

  • Retirement

Position Summary The Tier 1+ Care Team Support Associate is a hybrid IT support role that combines ... Provide technical support for hardware (laptops, desktops, mobile phones, VoIP phones, tablets ...

cyberThink, Inc.

IT Helpdesk Support

Rockville, MD · On-site

Associate degree in Computer Science, IT, or equivalent work experience * Experience: 1 3 years of experience in technical helpdesk or desktop support roles * OS Knowledge: Proficient in configuring ...

Samsung SDS America

IT Support Technician

Rockville, MD · On-site

$22 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience: 2 to 4 years of hands-on experience in an enterprise Desktop Support, IT Help Desk, or ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.

OPS

Associate Service Desk Technician (On-Site)

Upper Marlboro, MD · On-site

$19.75 - $26.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Description: Oneida Professional Services is seeking an Associate Service Desk Technician to ... This position provides entry-level technical support for end users, desktop systems, software ...

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Showing results 41-60

All JobsDesktop Support Associate JobsDesktop Support Associate Jobs in Severn, MD

Desktop Support Associate information

See Severn, MD salary details

$17

$26

$35

How much do desktop support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for desktop support associate in Severn, MD is $26.13, according to ZipRecruiter salary data. Most workers in this role earn between $23.51 and $27.55 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

How do I get into a desktop support associate?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with technical skills in operating systems, hardware, and software troubleshooting. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with tools like remote support software is often preferred. Entry-level roles may require basic customer service skills and the ability to work in a fast-paced environment.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

Is desktop support a good entry level job?

Desktop Support Associate is often considered a good entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for those starting their IT careers.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.
What are the most commonly searched types of Desktop Support jobs in Severn, MD? The most popular types of Desktop Support jobs in Severn, MD are:
What cities near Severn, MD are hiring for Desktop Support Associate jobs? Cities near Severn, MD with the most Desktop Support Associate job openings:
Infographic showing various Desktop Support Associate job openings in Severn, MD as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,358 per year, or $26.1 per hour.

Desktop Systems Engineer

DAn Solutions

Annapolis Junction, MD • On-site

Full-time

Re-posted 2 days ago

Job description

REQUIRES AN ACTIVE/EXISTING TS/SCI WITH CI POLYGRAPH - NO REMOTE WORK, MUST WORK ON SITE
Position Summary
DAn Solutions is seeking an experienced Desktop Systems Engineer - Level 3 to provide senior-level engineering support for enterprise desktop systems and infrastructure. The successful candidate will analyze technical requirements, develop systems engineering solutions, and lead the planning, integration, implementation, and sustainment of desktop technologies in support of mission-critical government operations.
This position requires a highly skilled engineer capable of leading technical efforts, collaborating with cross-functional teams, and ensuring desktop environments remain secure, reliable, and aligned with customer requirements.
Key Responsibilities
  • Analyze customer requirements, operational concepts, and system architectures to develop detailed technical solutions.
  • Design, engineer, implement, and maintain enterprise desktop systems and supporting infrastructure.
  • Lead systems engineering activities throughout the system lifecycle, from requirements analysis through implementation and operational support.
  • Develop and maintain system architecture documentation, engineering plans, integration plans, and testing documentation.
  • Provide technical leadership during system integration, deployment, upgrades, and technology refresh initiatives.
  • Evaluate emerging technologies and recommend improvements to enhance performance, reliability, and security.
  • Troubleshoot complex technical issues by identifying root causes and implementing long-term solutions.
  • Incorporate new technologies into existing operational environments while minimizing disruption to mission operations.
  • Coordinate engineering activities across multiple technical teams to ensure successful project execution.
  • Review and approve engineering documentation to ensure completeness, accuracy, and compliance with established standards.
  • Establish and maintain configuration management, interface documentation, and change management processes.
  • Identify project risks and develop mitigation strategies to maintain schedule, budget, and technical performance.
  • Ensure engineering deliverables meet customer requirements and quality expectations.
  • Serve as the primary technical interface with government stakeholders on systems engineering matters.
  • Mentor junior engineers and technical staff while providing guidance across engineering teams.
  • Support operational activities as required to maintain mission continuity.
Required Qualifications
  • Experience designing, implementing, and supporting enterprise desktop environments.
  • Strong knowledge of systems engineering principles and lifecycle management.
  • Experience developing technical documentation, engineering plans, and system architecture documentation.
  • Demonstrated ability to analyze complex technical problems and develop effective solutions.
  • Experience leading engineering projects and coordinating cross-functional technical teams.
  • Strong written and verbal communication skills with the ability to interact effectively with government customers, senior leadership, and technical personnel.
  • Ability to manage multiple priorities in a fast-paced operational environment.
Preferred Skills
  • Enterprise Windows desktop engineering and administration.
  • Microsoft Active Directory, Group Policy, and enterprise endpoint management.
  • Microsoft Endpoint Configuration Manager (SCCM/MECM), Microsoft Intune, or equivalent endpoint management platforms.
  • Microsoft 365 administration and endpoint management.
  • Virtual desktop infrastructure (VDI) technologies.
  • PowerShell scripting and automation.
  • Operating system deployment and image management.
  • Configuration management and change control processes.
  • Systems integration and testing.
  • Cybersecurity best practices for enterprise endpoint environments.
Certifications
  • DoD 8570 (or DoD 8140 equivalent) Information Assurance certification appropriate for the position.
  • Relevant Microsoft, VMware, or other industry-recognized hardware/software certifications are highly desirable.
Education & Experience
Candidates must meet one of the following requirements:
  • High School Diploma and 10 years of relevant experience
  • Associate's Degree and 8 years of relevant experience
  • Bachelor's Degree and 6 years of relevant experience
  • Master's Degree and 4 years of relevant experience
  • PhD and 2 years of relevant experience
Leadership Expectations
  • Lead multiple engineering efforts and technical teams simultaneously.
  • Provide technical oversight and mentorship to junior engineers.
  • Ensure engineering deliverables meet quality, schedule, and mission requirements.
  • Drive continuous improvement through process optimization and adoption of industry best practices.

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