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Desktop Support Associate Jobs in Severn, MD (NOW HIRING)

Rapid Strategy

IT Help Desk Specialist

Washington, DC · On-site

$68K - $78K/yr

This position provides advanced Tier II desktop support across Windows, macOS, and mobile platforms ... Endpoint Administrator Associate Apple Certified IT Professional AWS Certified Cloud Practitioner ...

Rapid Strategy

IT Help Desk Specialist

Washington, DC

$68K - $78K/yr

This position provides advanced Tier II desktop support across Windows, macOS, and mobile platforms ... Endpoint Administrator Associate * Apple Certified IT Professional * AWS Certified Cloud ...

TekSynap

Support Engineer Specialist

Washington, DC · On-site

Minimum 5 years of enterprise desktop support, endpoint administration, or systems support ... AWS Certified SysOps Administrator - Associate * ITIL Foundation (or equivalent IT Service ...

TekSynap

Support Engineer Specialist

Washington, DC · On-site

Minimum 5 years of enterprise desktop support, endpoint administration, or systems support ... AWS Certified SysOps Administrator - Associate * ITIL Foundation (or equivalent IT Service ...

Service Global, Inc

Desktop EUC L1

Baltimore, MD · On-site

$20 - $25.50/hr

Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor's Degree preferred. Mandatory Skills Desktop/End-User Support ...

DAn Solutions

Desktop Systems Engineer

Washington, DC · On-site

Design, engineer, implement, and maintain enterprise desktop systems and supporting infrastructure ... Associate's Degree and 8 years of relevant experience * Bachelor's Degree and 6 years of relevant ...

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Showing results 21-40

All JobsDesktop Support Associate JobsDesktop Support Associate Jobs in Severn, MD

Desktop Support Associate information

See Severn, MD salary details

$17

$26

$35

How much do desktop support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for desktop support associate in Severn, MD is $26.13, according to ZipRecruiter salary data. Most workers in this role earn between $23.51 and $27.55 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

How do I get into a desktop support associate?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with technical skills in operating systems, hardware, and software troubleshooting. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with tools like remote support software is often preferred. Entry-level roles may require basic customer service skills and the ability to work in a fast-paced environment.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

Is desktop support a good entry level job?

Desktop Support Associate is often considered a good entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for those starting their IT careers.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.
What are the most commonly searched types of Desktop Support jobs in Severn, MD? The most popular types of Desktop Support jobs in Severn, MD are:
What cities near Severn, MD are hiring for Desktop Support Associate jobs? Cities near Severn, MD with the most Desktop Support Associate job openings:
Infographic showing various Desktop Support Associate job openings in Severn, MD as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,358 per year, or $26.1 per hour.

Support Technician

National Associates, Inc.

Washington, DC • On-site

Contractor

Re-posted 15 days ago

Job description

Job Description

CONTRACT POSITION - 11 Weeks with possible extension

Provides customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion.

We are implementing a number of new systems, which require additional resources to support the projects, as well as the day to day IT support.


The two candidates will be scheduled to cover the period 7.00am to 7:00pm Monday to Friday.
Desktop support tier 2 personnel to respond to users' support requests. Duties include:

Monitoring the ticketing system for technical support requests within the agency
Setting up new computers, phones, printers, scanners and Audio-Visual equipment on network
Troubleshooting the technical equipment and fixing problems
Installing software such as Windows desktop and Windows Servers, and Microsoft Office
Setting up Outlook and adding users to network
Installing agency and lab specific software on users' computer such as LIMS systems
Installing and upgrading drivers for various equipment on Windows machines


Qualifications

2 Years Microsoft Outlook

2 Years setting up new computers, phones, printers, scanner and audio visual equipment on network

1 Year knowledge of Windows 7 and basic networking

2 Years installing and upgrading drivers on Windows machines and other equipment

2 Years installing software - Microsoft Office, Windows Servers and Desktop

2 Years troubleshooting technical equipment and fixing problems

Additional Information

All your information will be kept confidential according to EEO guidelines.

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