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Desktop Support Associate Jobs in Pasadena, CA (NOW HIRING)

Hope Bank

IT Analyst I - Desktop

Gardena, CA

$21.64 - $22.60/hr

End user support for handheld and peripheral devices. * Implement performance upgrades to PCs ... Associate's Degree Technical Skills * Required: Ability to troubleshoot PC problem & basic network ...

Bank of Hope

IT Analyst I - Desktop

Gardena, CA · On-site

$21.64 - $22.60/hr

End user support for handheld and peripheral devices. * Implement performance upgrades to PCs ... Associate's Degree Technical Skills * Required: Ability to troubleshoot PC problem & basic network ...

Intuit Dome

IT Support Specialist

Inglewood, CA · On-site

Associates degree in Computer Science, Information Technology, or equivalent work experience. * 2-3 years enterprise technology experience. * Experience with remote desktop support tools and ticket ...

DMF Lighting

Be Seen First

Tech Support Engineer (IT)

Carson, CA · On-site

$70K - $95K/yr

... Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent practical experience Work Experience ● 2-4 years in a helpdesk, desktop support, or ...

New

Professional Search Group - Orange County

Be Seen First

Help Desk/ Microsoft 365 Administrator

Cypress, CA · On-site

$35 - $45/hr

Support Microsoft Windows desktop and laptop environments. * Manage user accounts, permissions, and ... Endpoint Administrator Associate * Power Platform Fundamentals (PL-900) * Microsoft Certified:

New

Woojin ISA

IT Administrator

Gardena, CA · On-site

$70K - $90K/yr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. * 2+ years of experience in IT Administration, Help Desk, Desktop Support, or System ...

Woojin

IT Administrator

Gardena, CA · On-site

$70K - $90K/yr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. * 2+ years of experience in IT Administration, Help Desk, Desktop Support, or System ...

ICANN

End User Support

Los Angeles, CA · On-site

Provide responsive on-site and remote support for desktops, laptops, mobile devices, peripherals ... Associate's or Bachelor's Degree preferred * 0 - 1 years of related technical support experience ...

NEOGOV

Information Technology Support Technician

Hawthorne, CA · On-site

$21.75 - $29.75/hr

... desktop/laptop machines, mobile devices, IP phones, audio-visual systems, networking, and ... Associates Degree from an accredited college in Information Systems or closely related field • ...

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Showing results 21-40

All JobsDesktop Support Associate JobsDesktop Support Associate Jobs in Pasadena, CA

Desktop Support Associate information

See Pasadena, CA salary details

$17

$25

$34

How much do desktop support associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for desktop support associate in Pasadena, CA is $25.64, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $27.02 per hour, depending on experience, location, and employer.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

How do I get into a desktop support associate role?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with common tools like Windows, macOS, or Linux is often required. Entry-level positions may also require good communication skills and the ability to work in a team environment.

Is desktop support a good entry level job?

Desktop Support Associate roles are typically considered good entry-level jobs because they require basic technical skills, such as troubleshooting hardware and software issues, and often provide opportunities to learn about IT systems. These positions can serve as a stepping stone to more advanced IT roles and usually do not require extensive prior experience or certifications, making them accessible for beginners.

What cities near Pasadena, CA are hiring for Desktop Support Associate jobs?

Cities near Pasadena, CA with the most Desktop Support Associate job openings:

Infographic showing various Desktop Support Associate job openings in Pasadena, CA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,337 per year, or $25.6 per hour.

System Support Analyst, IST

Wayfinder Family Services

Los Angeles, CA • On-site

$33.65 - $35.57/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Wayfinder Family Services rating

7.5

Company rating: 7.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

At Wayfinder Family Services, we understand the unique challenges facing some of our state's most vulnerable children, youth and adults. Those with disabilities, those without a home of their own, those who have been abused and many, many more. We answer the call for them. We believe in the amazing potential in, and for, each and every one of them. And, together, we find a way to turn that potential into reality.
Program and Role Summary
The primary purpose of the System Support Analyst is handling the daily processes for helpdesk service operations. This includes end-user support, issue resolution, training/guidance for various technologies and systems, and IT equipment configuration and deployment. This position timely and accurately responds to support requests to ensure proper resolution or escalation within the department or any contracted IST vendor. The training aspects include IT/IS orientation, assisting users with software navigation or functionality questions, and drafting user guides or reference materials, as assigned. The IST Support Analyst may be assigned other duties and project related tasks. This is a non-exempt position that reports to the Information Technology Manager.
The hourly wage range for this role is $33.65 - $35.57.
Primary Responsibilities:
  • Responsible for triaging and resolving various onsite and remote tier 1 & 2 IST support tickets.
  • Respond timely and accurately to user requests within IST designated SLA.
  • Handle WFS staff technical onboarding, including New Hire orientation training and equipment disbursement.
  • Maintain an up-to-date IST asset inventory.
  • Communicate efficiently and effectively with management, users, and internal/external resources for all assigned duties and tasks.
  • Collaborate and work with other IST department analysts.
  • As assigned, attend and actively participates in project meetings, committees, user groups, and other events.
  • Perform other departmental duties as assigned by the Information Technology Manager or at the request of the Senior Director of IST.
  • Travel between WFS local sites as needed.

Education/Certifications:
  • An associate's degree, or certification from an accredited program focused on technology support; OR at least 4 years of directly related work experience
  • An equivalent combination of education and experience may be considered for the role.
  • Minimum of three years of experience working with desktop support, including user support operations, user training material development, user training delivery, systems analysis, and issue troubleshooting and resolution techniques.
  • Experience supporting desktop computing environments, including Microsoft products, Windows, Office365, Active Directory, and various other productivity software.
  • Experience in a healthcare setting including support of clinical and billing operations for behavioral health is a plus.
  • Valid CA Driver License with a minimum of three (3) years good driving history and must be approved by the agency's insurance carrier to drive agency vehicles.

Benefits: Wayfinder is committed to providing our employees with a benefits program that is both comprehensive and competitive which includes:
  • Paid Time Off: Generous Paid Time Off (PTO) policy, 11 paid holidays, plus five winter holidays
  • Medical, dental, vision, life, and long-term disability insurance
  • 401(k) retirement plan with employer match up to 4%
  • Employee referral program: Encourage your colleagues to join us
  • Education tuition assistance program: Invest in your career development
  • Public Service Loan Forgiveness (PSLF) eligible
  • Flexible spending account (FSA) plans
  • Eligibility and other benefits are outlined in plan documents

Additional Benefits Offered for this role :
  • Training and professional development

Wayfinder Family Services is an Equal Opportunity Employer. We support a drug-free workplace and conduct pre-employment background and drug screenings.

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