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Desktop Support Associate Jobs in Pasadena, CA (NOW HIRING)

Freemanhealth

Desktop Support Engineer

Inglewood, CA · On-site

The Desktop Support Engineer follows established procedures, workflows, and tools to provide ... Associates Degree in Healthcare, Information Technology, Business, or related field (2 years of ...

PIH Health

Desktop Support Analyst - Associate

Downey, CA · On-site

$24.25 - $32.50/hr

The Desktop support analyst role is the first point of contact for internal customers facing technical issues. This role assists users who contact the Service Desk with incidents and service requests ...

Inverselogic

Be Seen First

Desktop Support Technician

Santa Monica, CA · On-site

$65K - $75K/yr

Associate's degree in Information Technology, Computer Science, or related field; or equivalent work experience. * 3-5 years of desktop support or IT helpdesk experience. Skills & Knowledge: * Strong ...

PIH Health

Desktop Support Analyst - Senior

Whittier, CA · On-site

$33.35 - $56.95/hr

Required Experience 7 years to 10 years of experience in a desktop support role Required Associate's Degree degree in Computer Science, Information Technology, or a related field, or 7 to 10 years of ...

Service Global, Inc

Desktop Field Support

Los Angeles, CA · On-site

$23 - $25/hr

Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in Electronics required; Bachelor's Degree preferred. Mandatory Skills Desktop/End-User Support ...

Ropes & Gray

IT Site Support Specialist

Los Angeles, CA · On-site

Associate degree in information technology, audiovisual technology, or a related field, or equivalent practical experience * Minimum of 2 years of experience in IT desktop support, AV support, or a ...

Ropes & Gray

IT Site Support Specialist

Los Angeles, CA · On-site

Associate degree in information technology, audiovisual technology, or a related field, or equivalent practical experience * Minimum of 2 years of experience in IT desktop support, AV support, or a ...

Serene Health

IT Support Specialist

Los Angeles, CA · On-site

Associate's degree in Information Technology, Computer Science, or a related field-or equivalent experience. * One to three years of IT help desk or desktop support experience. * Strong knowledge of ...

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All JobsDesktop Support Associate JobsDesktop Support Associate Jobs in Pasadena, CA

Desktop Support Associate information

See Pasadena, CA salary details

$17

$25

$34

How much do desktop support associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for desktop support associate in Pasadena, CA is $25.64, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $27.02 per hour, depending on experience, location, and employer.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

How do I get into a desktop support associate role?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with common tools like Windows, macOS, or Linux is often required. Entry-level positions may also require good communication skills and the ability to work in a team environment.

Is desktop support a good entry level job?

Desktop Support Associate roles are typically considered good entry-level jobs because they require basic technical skills, such as troubleshooting hardware and software issues, and often provide opportunities to learn about IT systems. These positions can serve as a stepping stone to more advanced IT roles and usually do not require extensive prior experience or certifications, making them accessible for beginners.

What cities near Pasadena, CA are hiring for Desktop Support Associate jobs?

Cities near Pasadena, CA with the most Desktop Support Associate job openings:

Infographic showing various Desktop Support Associate job openings in Pasadena, CA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,337 per year, or $25.6 per hour.

Desktop Support Engineer

Freemanhealth

Inglewood, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Freeman Health System rating

6.3

Company rating: 6.3 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

667th of 898 rated healthcare providers

Job description

Our Mission

To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions.

About Us - Information Technology (IT)

  • Flexible scheduling.
  • On the job training.
  • Gain exposure to new and advanced technology in the healthcare setting.

Schedule - Full-time

What You'll Do

Reporting to the Manager of Endpoint Solutions and guided by Senior Technicians, the Desktop Support Engineer handles operational break/fix issues, upgrades, and maintains end-user devices during refresh intervals and new device projects. This role provides technical support, consultation, training, and helps develop enterprise technology standards, supporting end-user devices across all organization levels and IT teams. Knowledge of client/server operating systems, mobile device management systems, and desktop support software is required. The Desktop Support Engineer follows established procedures, workflows, and tools to provide support and customer service for systems aiding patient care and Freeman Health System operations, offering technical assistance both remotely and on-site. Additionally, the role involves leading team-level projects, training team members, and assisting in strategic planning for complex systems.

Requirements

Candidates must be physically located in Missouri, Kansas, Arkansas or Oklahoma to qualify. Candidates must be able to attend new hire orientation in-person on the designated orientation date.

  • Associates Degree in Healthcare, Information Technology, Business, or related field (2 years of relevant experience may be considered in lieu of degree in addition to experience below
  • 2 years of relevant work experience
  • Comptia A+, or other preferred certifications listed with in the first 120 days of hire (5 years of experience in similar role will be considered in leu of A+)
  • Demonstrated success troubleshooting to isolate and diagnose problems in an enterprise environment for endpoints and mobile devices
  • Demonstrated success translating business needs into operational requirements


Preferred Requirements:

  • Net+, CCNA, Security+, Microsoft Endpoint System Administrator or other similar grade or higher certifications
  • 3+ Year of relevant experience in a Healthcare setting

Freeman Perks and Programs

For eligible full-time and part-time employees Freeman offers a wide variety of career opportunities, a great work culture and generous benefits, most starting day one, including:

  • Health, vision, dental insurance
  • Retirement with employer match
  • Wellness program with discounts to Health Insurance or Cash Bonus with Participation
  • Milestone payments with longevity of employment
  • Paid time off(PTO)
  • Extended Sick pay
  • Disability pay
  • Learning Center designated only for Freeman Family members
  • Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.

Location: Joplin, Missouri

#LI-DNI

    What Freeman Health System employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Freeman Health System logo

    About Freeman Health System

    Sourced by ZipRecruiter

    Freeman Health System, based in Joplin, Missouri, US, operates within the healthcare industry, providing comprehensive services to the community. The system, found on the official website freemanhealth.com, is committed to offering high-quality care, with services including medical and surgical services, rehabilitation, emergency medicine, and wellness programs. The organization's history dates back to 1925, beginning as a ten-bed hospital with five employees and has since grown into a well-established healthcare system with around 300 physicians and over 5,000 staff members. The system's mission is to improve the health of the communities by providing the highest quality healthcare in a compassionate and caring environment.

    Industry

    Health care and social assistance

    Company size

    1,001 - 5,000 Employees

    Headquarters location

    Joplin, MO, US

    Social media

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