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Desktop Support Associate Jobs in Pasadena, CA (NOW HIRING)

Freemanhealth

Desktop Support Engineer

Inglewood, CA · On-site

The Desktop Support Engineer follows established procedures, workflows, and tools to provide ... Associates Degree in Healthcare, Information Technology, Business, or related field (2 years of ...

PIH Health

Desktop Support Analyst - Associate

Whittier, CA · On-site

$24.50 - $33/hr

The Desktop support analyst role is the first point of contact for internal customers facing technical issues. This role assists users who contact the Service Desk with incidents and service requests ...

Ascend Partner Firms

Desktop Support Technician

Pasadena, CA · On-site

$22 - $28/hr

Required Qualifications * 2-5 years of IT support, help desk, or desktop support experience (internships count); associate or bachelor's degree in a technical field, or equivalent hands-on experience.

Inverselogic

Desktop Support Technician

Santa Monica, CA · On-site

$65K - $75K/yr

Associate's degree in Information Technology, Computer Science, or related field; or equivalent work experience. * 3-5 years of desktop support or IT helpdesk experience. Skills & Knowledge: * Strong ...

PIH Health

Desktop Support Analyst - Senior

Whittier, CA · On-site

Required Experience 7 years to 10 years of experience in a desktop support role Required Associate's Degree degree in Computer Science, Information Technology, or a related field, or 7 to 10 years of ...

New

PIH Health

Desktop Support Analyst - Senior

Whittier, CA · On-site

$33.35 - $56.95/hr

Required Experience 7 years to 10 years of experience in a desktop support role Required Associate's Degree degree in Computer Science, Information Technology, or a related field, or 7 to 10 years of ...

New

Hope Bank

IT Analyst I - Desktop

Gardena, CA

$21.64 - $22.60/hr

End user support for handheld and peripheral devices. * Implement performance upgrades to PCs ... Associate's Degree Technical Skills * Required: Ability to troubleshoot PC problem & basic network ...

Bank of Hope

IT Analyst I - Desktop

Gardena, CA · On-site

$21.64 - $22.60/hr

End user support for handheld and peripheral devices. * Implement performance upgrades to PCs ... Associate's Degree Technical Skills * Required: Ability to troubleshoot PC problem & basic network ...

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All JobsDesktop Support Associate JobsDesktop Support Associate Jobs in Pasadena, CA

Desktop Support Associate information

See Pasadena, CA salary details

$17

$25

$34

How much do desktop support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for desktop support associate in Pasadena, CA is $25.64, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $27.02 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

How do I get into a desktop support associate?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with technical skills in operating systems, hardware, and software troubleshooting. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with tools like remote support software is often preferred. Entry-level roles may require basic customer service skills and the ability to work in a fast-paced environment.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

Is desktop support a good entry level job?

Desktop Support Associate is often considered a good entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for those starting their IT careers.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.
What cities near Pasadena, CA are hiring for Desktop Support Associate jobs? Cities near Pasadena, CA with the most Desktop Support Associate job openings:
Infographic showing various Desktop Support Associate job openings in Pasadena, CA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,337 per year, or $25.6 per hour.

Desktop Support Analyst - Associate

PIH Health

Whittier, CA • On-site

$26.13 - $44.62/hr

Full-time

Posted 16 days ago

PIH Health rating

8.6

Company rating: 8.6 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

8th of 887 rated healthcare providers

Job description


The Desktop support analyst role is the first point of contact for internal customers facing technical issues. This role assists users who contact the Service Desk with incidents and service requests related to IT support, systems, hardware, software; also supports a variety of other requests. In addition, the role is expected to directly fulfill service requests, including but not limited to provisioning access, installing software and services, and resolve incidents. The Desktop support analyst utilizes the existing knowledge base documentation wherever possible and conducts additional research. This role evaluates the accuracy of existing runbooks, suggests corrections as needed, identifies knowledge gaps, and provides additional documentation whenever possible.
PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women's health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation's top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.
Required Skills
  • Experience with providing desktop support in a healthcare clinic environment for all system users.

  • Has the ability to delegate, as necessary, to other Support Analysts.

  • Ability to think fast and respond graciously in the face of technical problems.

  • Working knowledge of PC hardware, including laptops, desktops and printers.

  • Ability to work independently and manage projects with little supervision.

  • Demonstrate strong problem-solving skills and sound judgment.

  • Ability to communicate well both verbally and in writing.

  • Foster culture of security awareness.

Required Experience
Required:
  • 3 to 7 years of experience in a desktop support role

  • Associate's degree in Computer Science, Information Technology, or a related field, or 3 to 7 years of equivalent experience will be accepted in lieu of the required degree or diploma.

  • Experience assisting users and employees with information technology issues.

  • Designs network solutions including security issues and related IT issues.

Preferred:
  • Ability to stay up to date with latest technology trends

What PIH Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

PIH Health logo

About PIH Health

Sourced by ZipRecruiter

* PIH Health is a nonprofit health and wellness network serving Los Angeles and Orange Counties. Our integrated system consists of 747 beds at two acute care hospitals and a multi-specialty medical group. * Strong community reputation * 2014, 2015 Favorite Workplace * Innovative, transparent, family-like culture

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Whittier, CA, US

Year founded

1959

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