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Desktop Support Associate Jobs in Homestead, FL (NOW HIRING)

SOS International LLC

Help Desk Lead

Miami, FL · On-site

Manage global authentication support operations, ensuring efficient troubleshooting of user access ... Modern Desktop Administrator Associate, or CompTIA A+. Additional Information Work Environment

Prescient Edge

Help Desk Lead

Miami, FL · On-site

Modern Desktop Administrator Associate, or CompTIA A+. Security clearance: * Active TS/SCI ... E support solutions to the Department of Defense and throughout the intelligence community.

Booz Allen Hamilton

Help Desk Lead

Doral, FL · On-site

$61K - $141K/yr

Modern Desktop Administrator Associate, or CompTIA A+ Certification Clearance: Applicants selected ... To support engagement and effective communication, employees working virtually are generally ...

Booz Allen Hamilton

Help Desk Lead

Doral, FL · On-site

$86K - $198K/yr

Modern Desktop Administrator Associate, or CompTIA A+ Certification Clearance: Applicants selected ... To support engagement and effective communication, employees working virtually are generally ...

Booz Allen Hamilton

Help Desk Lead

Miami, FL · On-site

$86K - $198K/yr

Modern Desktop Administrator Associate, or CompTIA A+ Certification Clearance: Applicants selected ... To support engagement and effective communication, employees working virtually are generally ...

Booz Allen Hamilton, Inc.

Help Desk Lead

Doral, FL · On-site

$61K - $141K/yr

Modern Desktop Administrator Associate, or CompTIA A+ Certification Clearance: Applicants selected ... To support engagement and effective communication, employees working virtually are generally ...

Booz Allen Hamilton, Inc.

Help Desk Lead

Doral, FL · On-site +1

$86K - $198K/yr

Modern Desktop Administrator Associate, or CompTIA A+ Certification Clearance: Applicants selected ... To support engagement and effective communication, employees working virtually are generally ...

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All JobsDesktop Support Associate JobsDesktop Support Associate Jobs in Homestead, FL

Desktop Support Associate information

See Homestead, FL salary details

$14

$21

$29

How much do desktop support associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for desktop support associate in Homestead, FL is $21.60, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $22.74 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

How do I get into a desktop support associate?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with technical skills in operating systems, hardware, and software troubleshooting. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with tools like remote support software is often preferred. Entry-level roles may require basic customer service skills and the ability to work in a fast-paced environment.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

Is desktop support a good entry level job?

Desktop Support Associate is often considered a good entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for those starting their IT careers.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What cities near Homestead, FL are hiring for Desktop Support Associate jobs?

Cities near Homestead, FL with the most Desktop Support Associate job openings:

Infographic showing various Desktop Support Associate job openings in Homestead, FL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $44,921 per year, or $21.6 per hour.

Help Desk Lead

SOS International LLC

Miami, FL • On-site

Other

Re-posted 28 days ago

Job description

Doral, FL, USA

Full-time

Clearance Requirement: Top Secret/SCI

Compensation: USD 59644 - USD 123877 - yearly

Company Description

Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.

Job Description

This position is contingent upon contract award

SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances interoperability, governance, and mission-driven analytics for a DoD customer. The primary objective of the program is to bridge the operational gaps between DoD, IC, interagency, and non-traditional international partners to enable real-time information sharing, dynamic data integration, and mission-tailored analytical capabilities.

Essential Job Duties:

  • Manage global authentication support operations, ensuring efficient troubleshooting of user access issues related to IAM, security policies, and cloud authentication systems.

  • Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures.

  • Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or JIRA, ensuring structured ticket tracking and reporting.

  • Provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies.

  • Submit the Help Desk Performance & Support Metrics Report, detailing ticket resolution rates, user support trends, and SLA adherence

Qualifications

Minimum Requirements

  • Active TS-SCI Clearance.

  • Bachelor's degree in Information Technology, Computer Science, or a related field, or

  • five (5) years of equivalent experience in IT service management.

  • Demonstrated experience in managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance.

  • Experience with remote desktop management, enterprise device provisioning, and IT asset tracking is required.

  • Possess the knowledge and capability to lead and manage a technical help desk team, ensuring high-quality IT support services for cloud-based and on-premises environments.

  • Proficient in ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow).

  • Strong customer service, team leadership, and incident resolution skills are required.

Preferred Qualifications

  • Desirable but not required certifications include ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator Associate, or CompTIA A+.

Additional Information

Work Environment

  • Normal office conditions.

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.

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