ZipRecruiter

Log In

1

Desktop Support Associate Jobs in Homestead, FL (NOW HIRING)

Fresco y Más

Customer Service Associate

Miami, FL · On-site

$13.75 - $19.25/hr

... support department service levels and accountability. * Manage ACM lanes according to company ... Troubleshoot problems with front end equipment through self-help icon on computer desktop or by ...

Akumincorp

Field Support Technician

Miami, FL · On-site

$19 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate's Degree Information technology or related field, or 3 years of experience in handling ... CompTIA A+, Network+, or Microsoft 365 Certified Fundamentals / Modern Desktop Administrator. At ...

Base2 Solutions

Help Desk Lead

Miami, FL · On-site

Help Desk Lead Base-2 Solutions is seeking a Help Desk Lead to support USSOUTHCOM J26 ENHANCED ... Modern Desktop Administrator Associate. * CompTIA A+. * Not specified. Required Education and ...

New

Opensity Solutions

Lead Office Services Associate

Coral Gables, FL · On-site

$15.25 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are seeking a professional and customer service focused Lead Office Services Associate to join ... issues, AV support, image desktops (training is provided) Position Requirements/Experience ...

K2services

Lead Office Services Associate

Coral Gables, FL

$15.25 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are seeking a professional and customer service focused Lead Office Services Associate to join ... issues, AV support, image desktops (training is provided) Position Requirements/Experience ...

Opensity Solutions

Lead Office Services Associate

Coral Gables, FL · On-site

$15.25 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are seeking a professional and customer service focused Lead Office Services Associate to join ... issues, AV support, image desktops (training is provided) Position Requirements/Experience ...

MANTECH

Senior Systems Engineer, VDI

Doral, FL

$96K - $132K/yr

... Desktop Infrastructure (VDI) environments supporting DoD missions, driving requirements analysis ... High School diploma plus 4 years of additional experience, or an Associate's degree plus 2 years of ...

Lennar

Systems Engineer II

Miami, FL · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

... Associates by building quality homes and providing exceptional customer service. Lennar has been ... Support Virtual Desktop Infrastructure (VDI) environments including Azure Virtual Desktop (AVD ...

NALLEY CONSULTING, LLC

Help Desk Lead - Mid

Doral, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage global authentication support operations, ensuring efficient troubleshooting of user access ... Modern Desktop Administrator Associate, or CompTIA A+. ABOUT NALLEY CONSULTING Nalley Consulting is ...

SOSi

Help Desk Lead

Doral, FL

SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to ... Modern Desktop Administrator Associate, or CompTIA A+. Additional Information Work Environment

SOSi

Help Desk Lead

Doral, FL · On-site

SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to ... Modern Desktop Administrator Associate, or CompTIA A+. Additional Information Work Environment

ManTech

Senior Systems Engineer, VDI

Doral, FL

$96K - $132K/yr

... Desktop Infrastructure (VDI) environments supporting DoD missions, driving requirements analysis ... High School diploma plus 4 years of additional experience, or an Associate's degree plus 2 years of ...

ManTech International

Senior Systems Engineer, VDI

Doral, FL · On-site

$96K - $132K/yr

... Desktop Infrastructure (VDI) environments supporting DoD missions, driving requirements analysis ... High School diploma plus 4 years of additional experience, or an Associate's degree plus 2 years of ...

SOSi

Help Desk Lead

Doral, FL

SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to ... Modern Desktop Administrator Associate, or CompTIA A+. Additional Information Work Environment

SOSi

Help Desk Lead

Doral, FL · On-site

SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to ... Modern Desktop Administrator Associate, or CompTIA A+. Additional Information Work Environment

SOSi

Help Desk Lead

Miami, FL · On-site

This position is contingent upon contract award SOSi is seeking a Help Desk Lead to support mission ... Modern Desktop Administrator Associate, or CompTIA A+. Additional Information Work Environment

Base-2 Solutions, LLC

Help Desk Lead

Doral, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Yes Position Summary Base-2 Solutions is seeking a Help Desk Lead to support USSOUTHCOM J26 ... Modern Desktop Administrator Associate. * CompTIA A+. Required Education and Experience Equivalency

previous pagenext page

Showing results 21-40

All JobsDesktop Support Associate JobsDesktop Support Associate Jobs in Homestead, FL

Desktop Support Associate information

See Homestead, FL salary details

$14

$21

$29

How much do desktop support associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for desktop support associate in Homestead, FL is $21.60, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $22.74 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

How do I get into a desktop support associate?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with technical skills in operating systems, hardware, and software troubleshooting. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with tools like remote support software is often preferred. Entry-level roles may require basic customer service skills and the ability to work in a fast-paced environment.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

Is desktop support a good entry level job?

Desktop Support Associate is often considered a good entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for those starting their IT careers.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What cities near Homestead, FL are hiring for Desktop Support Associate jobs?

Cities near Homestead, FL with the most Desktop Support Associate job openings:

Infographic showing various Desktop Support Associate job openings in Homestead, FL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $44,921 per year, or $21.6 per hour.

Customer Service Associate

Fresco y Más

Miami, FL • On-site

$13.75 - $19.25/hr

Other

Re-posted 3 days ago

Fresco y Más rating

5.6

Company rating: 5.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Customer Service Associate

The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management.

Primary responsibilities include:

  • Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
  • Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
  • Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.
  • Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
  • Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.
  • Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
  • Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
  • Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
  • Maintain confidentiality of information.
  • Put up discarded or returned merchandise.
  • Perform cashier associate duties, as necessary.
  • Perform pricing duties, as necessary.
  • Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
  • Notify management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
  • Perform other job-related duties as assigned.

Minimum qualifications include:

  • Must be 18 years of age.
  • High school diploma or equivalency.
  • Ability to read, write and speak English proficiently.
  • Ability to understand and follow English instructions.
  • Authorization to work in the United States or the ability to obtain the same.
  • Successful completion of pre-employment drug testing and background check.

Preferred qualifications include:

  • Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact.
  • Possess a proficient working knowledge of office, front end systems and equipment.
  • Possess proficient computer skills.
  • Possess demonstrated skills in the ability to perform and deliver customer service expectations.
  • Demonstrate good organizational skills.
  • High standard of integrity and reliability.

Required behaviors include:

  • Lives the values by embracing the essence of the company demonstrating a commitment to the company's goal and values.
  • Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
  • Business-driven showing passion for the business, delivering results consistently.
  • Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer's needs above all else.
  • People passion through consistently treating others with respect and dignity.

Knowledge, skills, abilities include:

  • Compliance with all company policies and procedures.
  • Must complete service training within sixty (60) days of position start date.

What Fresco y Más employees say

Workplace

Get the full story on Breakroom

Apply