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Desktop Support Associate Jobs in Homestead, FL (NOW HIRING)

Fresco y Mas

Customer Service Associate

Miami, FL · On-site

$13.25 - $18/hr

... support department service levels and accountability. * Manage ACM lanes according to company ... Troubleshoot problems with front end equipment through self-help icon on computer desktop or by ...

Fresco y Mas

Customer Service Associate

Homestead, FL · On-site

$13.25 - $18.25/hr

... support department service levels and accountability. * Manage ACM lanes according to company ... Troubleshoot problems with front end equipment through self-help icon on computer desktop or by ...

Fresco y Mas

Customer Service Associate

Miami, FL

$13.75 - $19.25/hr

... support department service levels and accountability. * Manage ACM lanes according to company ... Troubleshoot problems with front end equipment through self-help icon on computer desktop or by ...

Fresco y Mas

Customer Service Associate

Miami, FL · On-site

$12.75 - $17.75/hr

... support department service levels and accountability. * Manage ACM lanes according to company ... Troubleshoot problems with front end equipment through self-help icon on computer desktop or by ...

Fresco y Mas

Customer Service Associate

Miami, FL · On-site

$13.75 - $19.25/hr

... support department service levels and accountability. * Manage ACM lanes according to company ... Troubleshoot problems with front end equipment through self-help icon on computer desktop or by ...

Fresco y Mas

Customer Service Associate

Miami, FL

$13.75 - $19.25/hr

... support department service levels and accountability. * Manage ACM lanes according to company ... Troubleshoot problems with front end equipment through self-help icon on computer desktop or by ...

Fresco y Mas

Customer Service Associate

Miami, FL

$13 - $18/hr

... support department service levels and accountability. * Manage ACM lanes according to company ... Troubleshoot problems with front end equipment through self-help icon on computer desktop or by ...

Fresco y Mas

Customer Service Associate

Miami, FL · On-site

$13.75 - $19.25/hr

... support department service levels and accountability. * Manage ACM lanes according to company ... Troubleshoot problems with front end equipment through self-help icon on computer desktop or by ...

Fresco y Mas

Customer Service Associate

Miami, FL · On-site

$13.75 - $19.25/hr

... support department service levels and accountability. * Manage ACM lanes according to company ... Troubleshoot problems with front end equipment through self-help icon on computer desktop or by ...

Fresco y Mas

Customer Service Associate

Miami, FL · On-site

$13.75 - $19.25/hr

... support department service levels and accountability. * Manage ACM lanes according to company ... Troubleshoot problems with front end equipment through self-help icon on computer desktop or by ...

Fresco y Mas

Customer Service Associate

Miami, FL · On-site

$13.75 - $19.25/hr

... support department service levels and accountability. * Manage ACM lanes according to company ... Troubleshoot problems with front end equipment through self-help icon on computer desktop or by ...

Fresco y Mas

Customer Service Associate

Miami, FL

$13.75 - $19.25/hr

... support department service levels and accountability. * Manage ACM lanes according to company ... Troubleshoot problems with front end equipment through self-help icon on computer desktop or by ...

Fresco y Mas

Customer Service Associate

Miami, FL · On-site

$13.75 - $19.25/hr

... support department service levels and accountability. * Manage ACM lanes according to company ... Troubleshoot problems with front end equipment through self-help icon on computer desktop or by ...

Fresco y Más

Customer Service Associate

Homestead, FL · On-site

$13.25 - $18.25/hr

... support department service levels and accountability. * Manage ACM lanes according to company ... Troubleshoot problems with front end equipment through self-help icon on computer desktop or by ...

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All JobsDesktop Support Associate JobsDesktop Support Associate Jobs in Homestead, FL

Desktop Support Associate information

See Homestead, FL salary details

$14

$21

$29

How much do desktop support associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for desktop support associate in Homestead, FL is $21.60, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $22.74 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

How do I get into a desktop support associate?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with technical skills in operating systems, hardware, and software troubleshooting. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with tools like remote support software is often preferred. Entry-level roles may require basic customer service skills and the ability to work in a fast-paced environment.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

Is desktop support a good entry level job?

Desktop Support Associate is often considered a good entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for those starting their IT careers.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What cities near Homestead, FL are hiring for Desktop Support Associate jobs?

Cities near Homestead, FL with the most Desktop Support Associate job openings:

Infographic showing various Desktop Support Associate job openings in Homestead, FL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $44,921 per year, or $21.6 per hour.

Desktop Support Specialist- Athletics-2

University of Miami

Coral Gables, FL

Full-time

Posted 7 days ago

University Of Miami rating

7.7

Company rating: 7.7 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

260th of 618 rated colleges and universities

Job description

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.

ON SITE

The University of Miami's UMIT Department has an exciting opportunity for a full-time Desktop Support Specialist- Athletics-2 to work in Coral Gables, Florida.


The Desktop Support Specialist provides triage, diagnostic, and troubleshooting technical support services, related to clinical and business applications and operating systems, to ensure networks and peripherals are functioning properly. The Desktop Support Specialist collaborates with project management, network services, and application development to identify requirements and resolutions to incidences.
Core Responsibilities:

  • Creates and manages escalated trouble tickets to maintain data integrity

  • Uses various applications to research and resolve incidences.

  • Coordinates with team members on projects and issues.

  • Creates and manages documentation and procedures.

  • Communicates project status to management.

  • Provides front-end support and maintenance of the applications and modules used within the organization.

  • Conducts one-on-one training of end users for specialty applications.

  • Assists internal and external customers, end users, and patients in accessing the most appropriate application functions for their needs.

  • Informs users of base requirements to meet troubleshooting needs.

  • Supports the design and system configuration for dedicated specialty portals and email accounts.

  • Routes prescriptions, patient advice requests, and duplicate patient account issues to the appropriate department pool or party.

  • Ensures physicians are grouped in the correct department pools.

  • Provides guidance and backup to technical support specialists and other relevant staff.

  • Adheres to University and unit-level policies and procedures and safeguards University assets.


This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
MINIMUM QUALIFICATIONS:

  • Associate degree in relevant field required

  • Minimum 3 years of relevant experience required

  • Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.

  • Teamwork: Ability to work collaboratively with others and contribute to a team environment.

  • Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.

  • Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami is recognized as one of the nation's premier research institutions and academic health systems and is among the largest employers in South Florida.

With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally.

We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

What University Of Miami employees say

Pay

Benefits

Hours and flexibility

Workplace

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About University of Miami

Sourced by ZipRecruiter

The University of Miami, located in the beautiful Coral Gables, Florida, is a comprehensive, private research institution in the United States. Operating within the higher education industry, the institution offers a multitude of degree programs spanning over 180 majors and program through its 12 colleges. The University was founded in 1925 with the mission to disseminate knowledge, transform lives, and change the world - a mission it has held faithfully to this day. Notably, the University of Miami has gained global recognition for its commitment to research and innovation, with over $324 million in research and sponsored project funding awarded annually.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Coral Gables, FL, US

Year founded

1925

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