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Desktop Support Associate Jobs in Bergenfield, NJ

Addison Group

Technology Support Analyst II

New York, NY · On-site

$62K - $68K/yr

Support the setup, configuration, and ongoing maintenance of end-user devices, including desktops ... Requirements: * High school diploma or equivalent is required, and an associate's degree or ...

Forbes

Temporary Helpdesk Engineer

Jersey City, NJ

$40 - $45/hr

Onsite and desktop support * Perform daily checks of conference room technology, including Zoom ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field ...

City of New York

Desktop Technician

Long Island City, NY · On-site

$22 - $27.75/hr

The Desktop Management team supports all workstations, printers, audio/visual equipment and ... COMPUTER ASSOC (OPERATIONS) - 13621 Qualifications 1. A certificate from an accredited technical ...

Forbes

Temporary Helpdesk Engineer

Jersey City, NJ · On-site

$40 - $45/hr

Onsite and desktop support * Perform daily checks of conference room technology, including Zoom ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field ...

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All JobsDesktop Support Associate JobsDesktop Support Associate Jobs in Bergenfield, NJ

Desktop Support Associate information

See Bergenfield, NJ salary details

$17

$25

$34

How much do desktop support associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for desktop support associate in Bergenfield, NJ is $25.26, according to ZipRecruiter salary data. Most workers in this role earn between $22.74 and $26.59 per hour, depending on experience, location, and employer.

What does a desktop support associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.

What are the key skills and qualifications needed to thrive as a desktop support associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

What are some common challenges faced by desktop support associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

How do I get into a desktop support associate role?

To become a desktop support associate, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with common tools like Windows, macOS, or Linux is often required. Entry-level positions may also require good communication skills and the ability to work in a team environment.

Is desktop support a good entry level job?

Desktop Support Associate roles are typically considered good entry-level jobs because they require basic technical skills, such as troubleshooting hardware and software issues, and often provide opportunities to learn about IT systems. These positions can serve as a stepping stone to more advanced IT roles and usually do not require extensive prior experience or certifications, making them accessible for beginners.

What are the most commonly searched types of Desktop Support jobs in Bergenfield, NJ?

The most popular types of Desktop Support jobs in Bergenfield, NJ are:

What cities near Bergenfield, NJ are hiring for Desktop Support Associate jobs?

Cities near Bergenfield, NJ with the most Desktop Support Associate job openings:

Infographic showing various Desktop Support Associate job openings in Bergenfield, NJ as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,546 per year, or $25.3 per hour.

Sr. Desktop Analyst

Fidelity & Guaranty Life Insurance Company

New York, NY • On-site

$38.46 - $43.27/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 13 days ago

Job description

Job Summary

The Sr. Desktop Analyst provides hardware, software, and application support for Windows and Mac devices and conducts desktop and laptop imaging and software deployment.  In addition, this role will manage related IT support team queue and participate on project teams.

Duties and Responsibilities

  • Provide hardware, software, network, and application support for Windows and Mac devices
  • Conduct desktop and laptop imaging and software deployment
  • Manage related IT support team queue
  • Assist in ensuring all F&G end user systems are compliant with required security standards
  • Follow Standard Operating Procedures for desktop virtualization environments
  • Follow F&G desktop related testing strategies and document results
  • Diagnose and troubleshoot problems within the virtualization desktop environment
  • Review, test, and deploy various software and application related updates through various
  • deployment mechanisms and systems
  • Support IT infrastructure project tasks and continue ongoing support as assigned
  • Participate on project teams for IT infrastructure project initiatives
  • Act as a customer liaison for day-to-day support activities as necessary

Experience and Education Requirements

  • Associate's Degree (preferred emphasis in Computer Science or MIS) or equivalent experience
  • 4-7 years of experience in corporate desktop engineering or related experience
  • In-depth understanding and working knowledge of desktop operating systems
  • Understanding of desktop virtualization concepts and strategies
  • Experience working within an IT organization in the financial services industry
  • Experience in VMWare virtualization with a focus on VDI
  • Experience with application virtualization and application streaming concepts and strategies
  • Experience delivering VDI to various types of endpoint devices
  • Experience integrating and supporting Microsoft Windows in a VDI environment
  • Expert in desktop support on a Microsoft Windows network
  • Expert with various laptop, desktop, and peripheral hardware
  • Experience with various incident ticketing systems

Knowledge, Skills & Abilities

  • Strong customer service skills
  • Organizational, communication, and time management skills
  • Interpersonal and presentation skills for interacting with team members and business units
  • Analytical, problem solving, and decision-making skills
  • Ability to work in a team environment

Other Requirements

  • Perform other functions, duties and projects as assigned
  • Regular and punctual attendance
  • Minimal travel required (less than 10%)

The targeted hourly rate range for this role is $38.46-$43.27.  Actual hourly rate may be above or below this range based on factors such as location, skills, relevant experience, operational needs, internal parity and other considerations permitted by law.

Certain roles are eligible for additional compensation such as annual bonus.  These awards are allocated based on individual and company performance. 

In addition to competitive pay, we offer our full-time employees the following benefits:  medical, dental, vision, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, holidays, personal days, wellness incentives, tuition reimbursement among others.  To find out additional details about our competitive benefits package, visit our benefits page on our website:   https://www.fglife.com/about/careers.html

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