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Desktop Manager Jobs in Manchester, NH (NOW HIRING)

MDAEdge

Senior Desktop Support Engineer

Hooksett, NH · On-site

The role involves managing desktop installations, providing end-user assistance, and ensuring effective resolution of technical issues within defined service level agreements. Responsibilities : • ...

L3HHCM20

Desktop Support Technician

Londonderry, NH

$68K - $127K/yr

Desktop Support Technician Job Code: 40827 Job Location: Londonderry, NH Job Schedule: 9/80 ... Manage IT inventory, asset lifecycle, and procurement processes, including evaluating and ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Hooksett, NH · On-site

$35K - $47K/yr

The position will assist in providing weekly reports, inventory management, and other ... desktops including IMAC (installations, moves, additions, and changes) and Remote support ● ...

MatchPoint Solutions

Desktop Support Technician

Andover, MA · On-site

$20.50 - $26/hr

Desktop Support Technician Location: Andover, MA Duration: Long term Rate: $ 30 - 33/hr ... management (ticket updates and closure via ITSM tools) - IMAC support (Install, Move, Add, Change ...

MSCCN

Desktop Support - Andover, MA

Andover, MA · On-site

$30K - $45K/yr

... Desktop Support in Andover, Massachusetts. In this role you would be a part of our growing ... Client Center (Tech Bar) Support * IT Service Management Updates * Other Client Support duties ...

eTeam

Customer Service Engineer (L2)

Andover, MA · On-site

... desktops/laptops and perform break/fix repairs Perform laptop provisioning, imaging, deployment, and configuration Support onboarding activities and end-user setup Manage and update tickets using ...

eTeam

Customer Service Engineer (L2)

Andover, MA · On-site

... managing IT asset inventory, and delivering excellent customer service in an enterprise environment. Responsibilities : • Provide Level 2 desktop and end-user technical support • Deliver onsite ...

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All JobsDesktop JobsDesktop Manager JobsDesktop Manager Jobs in Manchester, NH

Desktop Manager information

See Manchester, NH salary details

$20.5K

$81.5K

$122.9K

How much do desktop manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for desktop manager in Manchester, NH is $81,544.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,800.00 and $93,100.00 per year, depending on experience, location, and employer.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level job because it involves basic troubleshooting, hardware and software maintenance, and customer service skills. It provides foundational IT experience and can lead to more advanced roles in IT or network administration. Certifications like CompTIA A+ can enhance job prospects in this field.

What are some typical challenges a desktop manager faces when overseeing an IT support team?

Desktop Managers often encounter challenges such as balancing quick response times with high-quality support, managing diverse hardware and software environments, and ensuring consistent application of security policies. They must also prioritize and delegate tasks effectively to their team, especially during periods of high demand or when multiple incidents occur simultaneously. Building strong communication between IT and end users is essential for resolving issues efficiently and maintaining satisfaction across the organization.

What are the key skills and qualifications needed to thrive as a desktop manager, and why are they important?

To thrive as a Desktop Manager, you need expertise in IT infrastructure, desktop support, and team management, typically supported by a bachelor’s degree in IT or a related field. Familiarity with enterprise systems like Microsoft Endpoint Manager, Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are highly valued. Strong problem-solving, communication, and leadership skills distinguish high-performing Desktop Managers. These abilities ensure efficient desktop operations, high user satisfaction, and effective resolution of technical issues within organizations.

What is the difference between Desktop Manager vs Help Desk Technician?

AspectDesktop ManagerHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), management experienceBasic IT certifications, technical support training
Work EnvironmentOversees IT teams, manages desktop support operationsProvides frontline technical support to end-users
Employer & IndustryCorporate IT departments, managed service providersHelp desks, IT support centers, corporate environments

Desktop Managers focus on overseeing desktop support teams and managing IT infrastructure, while Help Desk Technicians handle direct technical support for end-users. Both roles require IT certifications, but Desktop Managers typically have more management experience and responsibilities.

What is a desktop manager?

A Desktop Manager is an IT professional responsible for overseeing and maintaining an organization’s desktop computing environment. They manage desktop hardware and software, ensure systems are up-to-date and secure, and provide technical support to end users. Desktop Managers often lead a team of IT technicians, coordinate the deployment of new systems or upgrades, and develop policies for device management and security. Their role is crucial in making sure employees have reliable and efficient access to the computer resources they need to perform their jobs.
What are popular job titles related to Desktop Manager jobs in Manchester, NH? For Desktop Manager jobs in Manchester, NH, the most frequently searched job titles are:
What job categories do people searching Desktop Manager jobs in Manchester, NH look for? The top searched job categories for Desktop Manager jobs in Manchester, NH are:
Desktop Manager jobs near you

Senior Desktop Support Engineer

MDAEdge

Hooksett, NH • On-site

Full-time

Re-posted 15 days ago

Job description

Job Summary:
MDAEdge is a company looking for a Senior Desktop Support Engineer to provide comprehensive technical support. The role involves managing desktop installations, providing end-user assistance, and ensuring effective resolution of technical issues within defined service level agreements.
Responsibilities:
• Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required.
• Application support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues.
• PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user's existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer.
• Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.
• Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
• Excellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations
• Provide onsite and remote technical assistance to End Users.
• Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement.
• Respond to end-user requests for updates on ticket status and promptly follow up as needed.
• Develop standard configuration and documentation, Develop installation and configuration procedures documentation (KB/KEDB and SOPs)
• Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)
• Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
• Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
• Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
• Good understanding of O365 and related support activities? Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall
• Providing 2nd line technical support, incident & problem management through effective management of Service Desk Tool
• Experience of working within SLAs and ITIL processes
• Effective written and verbal communication skills
• Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.
Qualifications:
Required:
• 4-7 years of experience in Desktop Support Engineer.
• 4-7 years of experience in Desktop Management - Infrastructure Services (IS)
• Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required.
• Application support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues.
• PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user's existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer.
• Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.
• Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
• Excellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations
• Provide onsite and remote technical assistance to End Users.
• Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement.
• Respond to end-user requests for updates on ticket status and promptly follow up as needed.
• Develop standard configuration and documentation, Develop installation and configuration procedures documentation (KB/KEDB and SOPs)
• Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)
• Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
• Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
• Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
• Good understanding of O365 and related support activities? Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall
• Providing 2nd line technical support, incident & problem management through effective management of Service Desk Tool
• Experience of working within SLAs and ITIL processes
• Effective written and verbal communication skills
• Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.
Company:
The world doesn't have a talent shortage. It has a talent alignment problem. MDA Edge exists to fix that. Founded in , the company is headquartered in Sheridan, WY, US, , with a team of 51-200 employees. The company is currently Growth Stage.

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