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Desktop Associate Jobs in Phoenix, AZ (NOW HIRING)

ATLAS Navigators LLC

Tax Associate

Phoenix, AZ · On-site

$49K - $65K/yr

OVERVIEW We are looking for a detail-oriented and motivated Tax Associate to join our NW Phoenix ... Utilize QuickBooks Online/Desktop, CCH, and Microsoft Office Suite to support day-to-day operations;

ATLAS CPAs & Advisors PLLC

Tax Associate

Phoenix, AZ · On-site

$49K - $65K/yr

OVERVIEW We are looking for a detail-oriented and motivated Tax Associate to join our NW Phoenix ... Utilize QuickBooks Online/Desktop, CCH, and Microsoft Office Suite to support day-to-day operations;

ATLAS CPAs & Advisors PLLC

Senior Tax Associate

Phoenix, AZ · Remote

$83K - $103K/yr

OVERVIEW We are seeking a detail-oriented and proactive Senior Tax Associate to join our Northwest ... Utilize QuickBooks Online and Desktop proficiently. * Work within CCH accounting and tax software.

ATLAS Navigators LLC

Senior Tax Associate

Scottsdale, AZ · On-site

$81K - $100K/yr

OVERVIEW We are seeking a detail-oriented and proactive Senior Tax Associate to join our Scottsdale ... Utilize QuickBooks Online and Desktop proficiently. * Work within CCH accounting and tax software.

ATLAS CPAs & Advisors PLLC

Senior Tax Associate

Scottsdale, AZ · On-site

$81K - $100K/yr

OVERVIEW We are seeking a detail-oriented and proactive Senior Tax Associate to join our Scottsdale ... Utilize QuickBooks Online and Desktop proficiently. * Work within CCH accounting and tax software.

ATLAS Navigators LLC

Senior Tax Associate

Phoenix, AZ · On-site +1

$68K - $85K/yr

OVERVIEW We are seeking a detail-oriented and proactive Senior Tax Associate to join our Northwest ... Utilize QuickBooks Online and Desktop proficiently. * Work within CCH accounting and tax software.

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All JobsDesktop Associate JobsDesktop Associate Jobs in Phoenix, AZ

Desktop Associate information

See Phoenix, AZ salary details

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$31

How much do desktop associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for desktop associate in Phoenix, AZ is $23.34, according to ZipRecruiter salary data. Most workers in this role earn between $21.01 and $24.57 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a desktop associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What is a desktop associate?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are some common challenges faced by desktop associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.
What are the most commonly searched types of Desktop jobs in Phoenix, AZ? The most popular types of Desktop jobs in Phoenix, AZ are:
What cities near Phoenix, AZ are hiring for Desktop Associate jobs? Cities near Phoenix, AZ with the most Desktop Associate job openings:
Desktop Associate jobs near you

Desktop Support Specialist - Level II

Gothic Landscape, Inc.

Tempe, AZ • On-site

$30 - $32/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Gothic Landscape rating

6.3

Company rating: 6.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

22nd of 36 rated gardening and landscaping

Job description

The Level II Help Desk Technician will provide advanced technical support to our internal customers, ensuring a seamless and efficient IT environment. The ideal candidate will exhibit strong problem-solving skills, extensive technical knowledge, and excellent communication abilities. They will be responsible for resolving more complex issues across all IT platforms while demonstrating excellent customer service. They must be able to work independently, but still be able to demonstrate team collaboration across a multi-site IT support structure. Bilingual in English and Spanish is required.
Job Responsibilities:
  • Mindset: Cultivate and promote a growth mindset within the IT team, encouraging continuous learning, innovation, and adaptability.
  • Customer Service: Model excellent customer service by clearly communicating the solution to the end user while demonstrating patience and empathy.
  • Mentoring: Provide guidance to less senior technicians, helping to enhance their technical skills.
  • Problem Resolution: Diagnose and resolve complex technical issues, including software, hardware, and network problems.
  • Incident Management: Handle incidents and service requests within the Zendesk Ticketing system, ensuring timely resolution and compliance with SLA performance metrics.
  • System Administration: Perform advanced tasks in Active Directory, Exchange, and File Administration.
  • Network Support: Assist in managing and troubleshooting network-related issues, including RDS / Terminal Services remote access.
  • Security: Identify and mitigate security threats, including phishing and malware, using various cybersecurity tools. Assist with remediating high-risk vulnerabilities.
  • Documentation: Create and update technical documentation, knowledge base articles, and standard operating procedures.
  • Project Support: Assist with IT projects, including deployments, migrations, and upgrades.
  • Hardware, OS and Software: Install, configure, and troubleshoot more complex hardware and software issues (SAGE, Paperless). In depth knowledge of Windows 10/11 operating systems.
  • Mobile Device Management (MDM): Configure, manage, and support mobile devices (smartphones, tablets) across various platforms (iOS, Android) using Mobile Device Management (MDM) solutions.
  • Remote Support: Provide remote support for multiple locations and occasionally conduct site visits, which may include overnight stays. Local travel to other branch locations within 3-20 miles as needed.
  • Availability: Provide weekend or after-hours support as needed.

Necessary Skills & Experience:
  • Education: Bachelor's degree in Information Systems, Computer Science, or a related field (preferred).
  • Experience: 3-5 years of relevant help desk or technical support experience.
  • Technical Proficiency: Advanced knowledge of Windows 10/11 operating systems, Active Directory, Exchange, and network protocols.
  • Communication: Excellent verbal and written communication skills.
  • Problem-Solving: Strong analytical and problem-solving abilities with a focus on customer satisfaction.
  • Certifications: Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Modern Desktop Administrator Associate (preferred but not required).
  • BILINGUAL IN ENGLISH AND SPANISH IS PREFERRED
  • Physical Requirements: Ability to lift and move equipment weighing up to 50 lbs.
Perks & Pluses:
  • Medical, Dental, Vision, FSA
  • 401(k) with company match.
  • 9 paid holidays per year.
  • Paid vacation and sick leave
  • Technical conference participation and/or advanced technical IT training.
  • Salary: $30-32/hr

Join an elite team of IT professionals who have a proven technical track record for superior customer service. At Gothic Landscape, the customer comes first, and a successful team member will go above and beyond to ensure the IT needs of the company are met.
Here at Gothic Landscape, we believe that your success is our success. Apply today and experience a wonderful and rewarding career in IT!
OUR EEO POLICY
We are committed to providing equal employment opportunities to all employees and applicants without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles, including braids, locks, and twists), ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender, gender identity or expression, uniform service member and veteran status, marital status, pregnancy, age, national origin, ancestry, citizenship status, disability, protected medical condition, genetic information, sexual orientation, or any other protected status in accordance with all applicable federal, state, and local laws.

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