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Desktop Associate Jobs in New York City, NY (NOW HIRING)

Service Global

Desktop Engineer L1

New Providence, NJ · On-site

... Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred. Mandatory Skills Window OS expertise / Desktop ...

ASCENDING LLC

Sr. Desktop Engineer

Manhattan, NY · On-site

Modern Desktop Administrator Associate (MD-100, MD-101) ll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender ...

City of New York

Desktop Support Technician

Manhattan, NY · On-site

$22.25 - $28.25/hr

CANDIDATES MUST BE PERMANENT IN THE TELECOMMUNICATIONS ASSOCIATE (DATA) CIVIL SERVICE TITLE OR BE ... Desktop support services are needed daily to aide in the monitoring, maintenance, and support of ...

City of New York

Desktop Support Technician

Manhattan, NY · On-site

$22.25 - $28.50/hr

CANDIDATES MUST BE PERMANENT IN THE TELECOMMUNICATIONS ASSOCIATE (DATA) CIVIL SERVICE TITLE OR BE ... Desktop support services are needed daily to aide in the monitoring, maintenance, and support of ...

City of New York

Desktop Support Technician

Manhattan, NY · On-site

$22.25 - $28.25/hr

CANDIDATES MUST BE PERMANENT IN THE TELECOMMUNICATIONS ASSOCIATE (DATA) CIVIL SERVICE TITLE OR BE ... Desktop support services are needed daily to aide in the monitoring, maintenance, and support of ...

City of New York

Desktop Support Technician

Manhattan, NY · On-site

$22.25 - $28.25/hr

CANDIDATES MUST BE PERMANENT IN THE TELECOMMUNICATIONS ASSOCIATE (DATA) CIVIL SERVICE TITLE OR BE ... Desktop support services are needed daily to aide in the monitoring, maintenance, and support of ...

Lancesoft

Desktop Support Analyst

White Plains, NY · On-site

$30 - $35/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). * 1-5 years of experience in desktop support, service desk, or IT support ...

AceStack LLC

Desktop Support Engineer

Parsippany, NJ · On-site

Modern Desktop Administrator Associate, or similar are advantageous. 4. AV Equipment Knowledge: Familiarity with setting up and troubleshooting AV equipment and video conferencing tools like ...

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How much do desktop associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop associate in New York City, NY is $25.72, according to ZipRecruiter salary data. Most workers in this role earn between $23.12 and $27.07 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What are some common challenges faced by Desktop Associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What are Desktop Associates?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.
What are the most commonly searched types of Desktop jobs in New York City, NY? The most popular types of Desktop jobs in New York City, NY are:
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What cities near New York City, NY are hiring for Desktop Associate jobs? Cities near New York City, NY with the most Desktop Associate job openings:
Desktop Associate jobs near you

Desktop Engineer L1

Service Global

New Providence, NJ • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Responsibilities:
• Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
• Manage IMAC and deskside support services.
• Manage hard- and soft-break fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (Field Users) devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
• Support, Manage, Optimize and Maintain the configuration and installation of the desktop to include, but not limited to, patch updates and hardware replacements, with spares provided by the vendor.
• Analyze Service Desk calls for Desktop Devices and incident data to identify and advise customers of any potential user training requirements and automation.
• Ensure that each Desktop Device is installed with the appropriate Desktop image.
• Manage desktop device (hardware and software) incidents through to resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Provide VIP support for desk-side issues per contract and be point of contact at the site for all IT-related issues if no other IT support team unavailable like for MI calls
Requirements:
• Good to have-knowledge in AD and smart hands and feet support.
• Good to have - knowledge and experience of supporting MAC devices and tablets
• Experience with Service management tool - ex - Service now
• Should have good expertise on EUC tools, remote support tools, MS office and outlook.
• It is preferable to have a good understanding of Lync, VPN, and mobile device support.
• Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
• Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred.
Mandatory Skills
Window OS expertise / Desktop Support Troubleshooting/Remote Support/EUC Tools/Service Management Tools/MS Office Suite/ITIL/ IMAC

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