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Desktop Associate Jobs in Milwaukee, WI (NOW HIRING)

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI · On-site

Associates Degree related to Information Technology * 1 Year of Experience in Similar role in place of Associate Degree * Basic knowledge of Microsoft Windows desktop operating systems * Basic ...

Walbec Group

IT Help Desk Analyst 1

Waukesha, WI · On-site

Associates Degree related to Information Technology * 1 Year of Experience in Similar role in place of Associate Degree * Basic knowledge of Microsoft Windows desktop operating systems * Basic ...

Geo-Logic Associates

GIS Specialist

West Bend, WI · On-site

Kunkel Engineering Group a Geo-Logic Associates Company is seeking a full-time GIS Specialist in ... Create maps and reports using ArcGIS Desktop, ArcGIS Online, ArcGIS Pro, and ESRI Story Maps ...

Robert Half

Systems Administrator

Milwaukee, WI · On-site

$38 - $44/hr

Install, configure, and troubleshoot endpoint devices such as desktops, laptops, mobile tools ... Associate's degree in Information Technology, Computer Science, or a related field, or equivalent ...

CROSSMARK1

Full Time Reset Merchandiser

Germantown, WI · On-site

... a desktop/laptop with internet connection in your home. - Reliable Transportation Associates are required to submit to a standard background check. Additional Information PLEASE ATTACH YOUR RESUME ...

Winter Services Inc

IT Assistant

Milwaukee, WI · On-site

$20 - $26/hr

Oversee the intake, inventorying, and tracking of all IT hardware, including laptops, desktops ... Associate's degree in information technology or related field (or equivalent experience) * 1-3 ...

Winter Services

IT Assistant

Milwaukee, WI · On-site

$20 - $26/hr

Oversee the intake, inventorying, and tracking of all IT hardware, including laptops, desktops ... Associate's degree in information technology or related field (or equivalent experience) * 1-3 ...

Foxconn WI

Helpdesk Technician

Mount Pleasant, WI

$20 - $24/hr

Image and deploy laptops and desktops * Maintain IT inventory and documentation * Support ... Associate's degree in IT or related field OR 2+ years of helpdesk support experience required

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All JobsDesktop Associate JobsDesktop Associate Jobs in Milwaukee, WI

Desktop Associate information

See Milwaukee, WI salary details

$15

$23

$31

How much do desktop associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for desktop associate in Milwaukee, WI is $23.16, according to ZipRecruiter salary data. Most workers in this role earn between $20.87 and $24.38 per hour, depending on experience, location, and employer.

What is a desktop associate?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are the key skills and qualifications needed to thrive as a desktop associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What are some common challenges faced by desktop associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What are the most commonly searched types of Desktop jobs in Milwaukee, WI?

The most popular types of Desktop jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for Desktop Associate jobs?

Cities near Milwaukee, WI with the most Desktop Associate job openings:

Desktop Associate jobs near you
Infographic showing various Desktop Associate job openings in Milwaukee, WI as of June 2026, with employment types broken down into 1% As Needed, 94% Full Time, 2% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $48,175 per year, or $23.2 per hour.

IT Help Desk Analyst 1

Walbec Group

Waukesha, WI • On-site

Full-time

Dental, Vision, PTO

Re-posted 9 days ago

Walbec Group rating

5.6

Company rating: 5.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Job Description:

AboutWalbecGroup

Walbecproduces high-quality construction materials and delivers unparalleled professionaldesign,engineeringand construction services atits six companies, including Payne and Dolan, Northeast Asphalt, Zenith Tech, Parisi, Premier Concrete, and Construction Resources Management.Whether building bridges, stabilizing shorelines, rehabilitating structures, or providing site engineering and construction solutions for solar,Walbecis yourbridge toexpertisein construction and engineering.

With safety and ethics at the core of everything we do, our experienced professionals are hard at work on commercial and industrial sites throughout the Midwest.

The Position:

Provide basic level end-user support for all business units within the Walbec Group. This includes documenting incident tickets within the service desk application, initial triage and remediation of reported issues, and escalation to higher-level support as needed. This support can be delivered through various methods including telephone, chat, video, remote desktop access, and in-person assistance.

End User Support

  • Responsible incident reporting through telephone calls, chat, email, or in person

  • Responsible for creating incident tickets for each new incident reported to the service desk

  • Perform initial triage and diagnostic troubleshooting to determine cause and remediate if possible

  • Escalate incident tickets to support after initial triage has been completed and basic diagnostic information has been assembled and documented in the incident ticket

  • Prioritize and schedule incident resolution with end users when required

  • Provide support through end user education for the operation of technology including computers, printers, fax machines, smartphones, tablets, and video conferencing equipment

  • Test and validate fixes for reported issues to ensure problem resolution

  • Perform post resolution follow-ups to ensure end-user satisfaction

Hardware Support

  • Utilizes various diagnostic tools to perform troubleshooting including: SysInternals Suite, Event Viewer, Resource Monitor, and Task Manager

  • Access system, driver, and application updates through various resources including the internet

  • Perform setup, configuration, and asset tagging of all End User Devices

  • Perform preventative maintenance including checking and cleaning end user devices when needed and during the off-season period

  • Maintain working knowledge of trends and best practices in regards to desktop and Laptop PC hardware and software

  • Maintain list of hardware and software support contact information

Requirements:

  • Associates Degree related to Information Technology

  • 1 Year of Experience in Similar role in place of Associate Degree

  • Basic knowledge of Microsoft Windows desktop operating systems

  • Basic knowledge of Microsoft Office Suite

  • Basic knowledge of computer hardware and software

  • Basic knowledge of networking design and terminology

The Benefits:

  • Competitive compensation aligned with industry standards

  • Employer PaidMedicalPlan with HRA contribution (eligibility requirements)

  • Dental, Vision, andLifeInsurance

  • Flex Spending Account (FSA)

  • Employee Assistance Program (EAP)

  • Company-paidshort and long-term disability coverage

  • Paid parental leave

  • Generous PTO and paid holidays

  • Profit sharing

  • RobustWalbectraining and professional development program

  • Ongoing career growth opportunities

We are an Equal Employment Opportunity (EEO) and Affirmative Action employer, and it is our practice toprovideequal employment opportunities to all qualified applicants. In addition, it is the policy of the Company tocomply withapplicable federal,stateand local laws governing nondiscrimination in employment in each locality in which the Company has employees. Women and minorities are encouraged to apply!

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