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Desktop Associate Jobs in Whitehall, WI (NOW HIRING)

CROSSMARK1

Retail Data Collection Associate - PT

Winona, MN · On-site

$14.75 - $17/hr

In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in ... MUST HAVE DAILY ACCESS TO DESKTOP/LAPTOP WITH INTERNET ACCESS IN YOUR HOME! Additional Information ...

SAIC

Technical Support III

Sparta, WI

$34.60K - $43.40K/yr

... desktops, mobile devices, print devices and peripherals. The goal is to ensure data, voice, video ... Associate's degree & 3+ years of experience OR High School Diploma and 5+ years of experience.

Zantech

Data Analyst

Fort Mccoy, WI

Data Analyst Associate (Power BI) * Tableau Desktop Specialist or Certified Data Analyst * SAS Certified Data Scientist or equivalent Required Security Clearance: * US Citizenship and the ability to ...

SAIC

Technical Support III

Sparta, WI · On-site

$34.60K - $43.40K/yr

... desktops, mobile devices, print devices and peripherals. The goal is to ensure data, voice, video ... Associate's degree & 3+ years of experience OR High School Diploma and 5+ years of experience.

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Desktop Associate information

See Whitehall, WI salary details

$16

$24

$32

How much do desktop associate jobs pay per hour?

As of May 27, 2026, the average hourly pay for desktop associate in Whitehall, WI is $24.28, according to ZipRecruiter salary data. Most workers in this role earn between $21.83 and $25.58 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What are some common challenges faced by Desktop Associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What are Desktop Associates?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.
What job categories do people searching Desktop Associate jobs in Whitehall, WI look for? The top searched job categories for Desktop Associate jobs in Whitehall, WI are:
What cities near Whitehall, WI are hiring for Desktop Associate jobs? Cities near Whitehall, WI with the most Desktop Associate job openings:
Desktop Associate jobs near you
Infographic showing various Desktop Associate job openings in Whitehall, WI as of May 2026, with employment types broken down into 1% As Needed, 32% Full Time, 65% Part Time, 1% Contract, and 1% Nights. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $50,508 per year, or $24.3 per hour.
Desktop Support I (41897)

Desktop Support I (41897)

SECURITY FINANCIAL BANK

Eau Claire, WI

Full-time

Posted 19 days ago

Job description

Daytime Hours | Collaborative IT Team | Community Banking Environment

Security Financial Bank (SFB) is seeking a Desktop Support I professional to join our Information Systems team. This role supports our branches and corporate office by providing advanced hardware, software, and systems support. If you enjoy problem-solving, value strong communication, and take pride in supporting others through technology, this may be the opportunity for you.

Why Join Us:

At SFB, technology is a critical part of how we serve our customers and support our employees. When you join our Information Systems team, you become part of a culture that offers:

    • A collaborative, close-knit IT team that values communication and shared knowledge
    • A supportive, inclusive culture that recognizes your contributions
    • Stability and the opportunity to deepen your technical expertise
    • Meaningful work supporting community banking operations
    • Comprehensive benefit package
    • Paid volunteer time off
    • & more!

Position Summary:

The Desktop Support I position is responsible for providing technical support for hardware, software, and systems across Security Financial Bank. As an integral member of the Information Systems team, this role ensures reliable technology operations within branch locations and the corporate office by troubleshooting issues, maintaining equipment, supporting users, and partnering with internal teams and third-party vendors. Strong communication, initiative, and a desire to continuously learn are key to success in this role.

Your responsibilities will include:

  • Configure, install, maintain, and repair computers, peripherals, and related equipment
  • Troubleshoot advanced hardware, software, network, and systems issues
  • Resolve multiple levels of help desk tickets according to established Service Level Agreements
  • Document issues and resolutions using a ticketing system
  • Work with third-party vendors to resolve technical issues
  • Support Microsoft Windows environments, Microsoft 365, VOIP systems, and mobile devices
  • Knowledge of the bank's Business Continuity and Disaster Recovery planning and documentation and ability to support the point person responsible for these activities
  • Participate in an on-call rotation and occasional after-hours support
  • Follow banking regulations and security policies related to data and equipment
  • Ability to work a rotational on-call schedule

What Makes You a Great Fit:

  • Strong communication skills and a customer-focused mindset
  • Curiosity and a desire to understand how systems function
  • Self-motivated with the ability to prioritize and manage tasks independently
  • Comfortable working both independently and as part of a team
  • Professional, tactful, and able to handle sensitive information with confidentiality

Education

  • Associate’s or Bachelor’s degree in a Computer Hardware Support, Computer Networking or MIS related field.

Experience

  • 0-3 years in an IT environment functioning as a support staff member

Other Skills and Abilities

  • Knowledge of operating systems such as Windows 7, 10, Various Server OS
  • Knowledge of Cisco wireless networks and platforms.
  • Knowledge of MS Office Suite (Word, Excel, and Outlook)
  • Knowledge of Mobile Device Management platforms
  • Knowledge of VOIP phone systems
  • Knowledge of network concepts, structures, and troubleshooting
  • Knowledge of server level software and hardware installation, and troubleshooting
  • Ability to work effectively both independently and in a team environment
  • Ability to manage multiple assignments and adjust to changing priorities
  • Willingness to learn new computer skills
  • Willingness to learn new software
  • Effective written and oral communication
  • Ability to interact with customers and employees positively with tact, diplomacy and confidentiality

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