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Desktop Associate Jobs in Atlanta, GA (NOW HIRING)

AssuranceAmerica

Support Manager

Atlanta, GA · On-site

... to associates, customers, and consultants while collaborating with various teams to resolve hardware and system issues. Responsibilities : • Provide second-line support for desktops, laptops ...

D4C Dental Brands

Field Services Engineer

Atlanta, GA · On-site

Install and configure hardware (such as desktops, laptops, printers, etc.) and relevant software ... Education/Credentials:** - Associate's or Bachelor's degree in Computer Science, Information ...

Ubertal Inc

IT Service Desk Technician

Atlanta, GA · On-site

OR an Associate degree in Information Technology/Computer Science with 1 year of experience. * Demonstrated hands-on experience troubleshooting hardware, software, network connectivity, and desktop ...

Assuranceamerica

Support Manager

Atlanta, GA · On-site

Provide second-line support for desktops, laptops, phones, and printers, ensuring timely and ... associate training. * Resolve technical issues related to Local Area Networks (LAN), Wide Area ...

ADP

Associate Client Support Consultant

Alpharetta, GA · Hybrid

$21/hr

ADP is hiring an Associate Client Support Consultant. This is a hybrid role; working in the office ... desktop support tools to develop and maintain your ability to support our clients. * Organize. You ...

NCR Corporation

IT End User Support

Atlanta, GA · On-site

Deliver hands-on support for laptops, desktops, and high-performance engineering workstations ... Associate or Bachelor's degree in Computer Science or a related field. * Preferred: CompTIA A ...

SOUTH COLLEGE

IT Support Tech

Marietta, GA · On-site

$20.50 - $28.25/hr

Install, repair and maintain desktop and laptop computers, peripherals and related systems ... Associate degree in Computer Science or equivalent experience Experience * 2+ years of overall IT ...

D4C Dental Brands

Field Service Engineer

Atlanta, GA · On-site

... desktop, network, and application issues. This role will collaborate closely with our Tier 2 end ... EDUCATION/EXPERIENCE • Associate degree in Computer Science or IT plus 3 years industry ...

SOUTH COLLEGE

IT Support Tech

Marietta, GA · On-site

$20.50 - $28.25/hr

Install, repair and maintain desktop and laptop computers, peripherals and related systems ... Associate degree in Computer Science or equivalent experience Experience * 2+ years of overall IT ...

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All JobsDesktop Associate JobsDesktop Associate Jobs in Atlanta, GA

Desktop Associate information

See Atlanta, GA salary details

$15

$22

$30

How much do desktop associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for desktop associate in Atlanta, GA is $22.61, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $23.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a desktop associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What is a desktop associate?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are some common challenges faced by desktop associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.
What are the most commonly searched types of Desktop jobs in Atlanta, GA? The most popular types of Desktop jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Desktop Associate jobs? Cities near Atlanta, GA with the most Desktop Associate job openings:
Desktop Associate jobs near you
Infographic showing various Desktop Associate job openings in Atlanta, GA as of June 2026, with employment types broken down into 91% Full Time, 4% Part Time, 2% Temporary, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,022 per year, or $22.6 per hour.

Support Manager

AssuranceAmerica

Atlanta, GA • On-site

Full-time

Re-posted 17 days ago

Job description

Job Summary:
AssuranceAmerica is a well-established organization providing property and casualty insurance products. As a Support Manager, you will deliver advanced technical support to associates, customers, and consultants while collaborating with various teams to resolve hardware and system issues.
Responsibilities:
• Provide second-line support for desktops, laptops, phones, and printers, ensuring timely and effective problem resolution.
• Maintain high customer service standards, utilizing ticketing software to track support needs and documenting solutions for reference and training purposes.
• Conduct setup and deprovisioning of access accounts, along with audits and proof reports for network access changes.
• Participate in special projects, collaborating with cross-functional teams on IT implementations, and assist in associate training.
• Resolve technical issues related to Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Lead, plan, and implement assigned projects to completion.
• Support and mentor Technical Support staff, providing feedback, direction, and correction on support tickets and projects.
• Act as an escalation point for service desk requests.
• Establish best practices throughout the technical support process.
Qualifications:
Required:
• Bachelor’s degree in Information Systems or related field or experience commensurate with four-year college degree.
• Minimum of 5 years' experience in a Help Desk role, demonstrating proficiency in various aspects of Help Desk support.
• Proficient in Microsoft Windows and Office 365 (all supported versions).
• Familiar with Remote Administration Utilities, desktop antivirus/antimalware software, and PC setup/configuration and deployment.
• Strong phone and communication skills.
• Experience with Active Directory, Entra ID, DHCP, DNS, server roles, and services.
• Active Directory and Entra ID User Setup and Management, asset management, and network LAN/WAN experience (TCP/IP/Subnet, VLAN).
• Strong communication and analytical skills for interactions with associates, managers, agents, and vendors.
• Exceptional customer service and communication skills.
• Strong interpersonal skills.
• Deadline-oriented with excellent time management skills.
• Ability to manage multiple priorities independently for multiple managers or department staff.
• Capability to interact with users of varying levels of computer expertise.
• Adherence to company guidelines for attendance and punctuality.
Preferred:
• A+, Net+ or comparable certifications are a plus.
• Technical certifications or training in PC hardware/software are highly desirable.
• Azure Cloud, Zendesk, Intune, ITIL experience are a plus.
Company:
AssuranceAmercia is an insurance holding company. Founded in 1998, the company is headquartered in Atlanta, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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