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Desktop Associate Jobs in Virginia (NOW HIRING)

ActioNet

Desktop Technician

Rosslyn, VA

Associate degree in Information Technology, Computer Science, or related field (or equivalent ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

ActioNet

Desktop Technician

Rosslyn, VA · On-site

$118K/yr

Desktop Technician - Mid Level The Desktop Technician provides technical support for end-user ... Associate degree in Information Technology, Computer Science, or related field (or equivalent ...

ActioNet, Inc.

Desktop Technician

Rosslyn, VA · On-site

$118K/yr

Desktop Technician - Mid Level The Desktop Technician provides technical support for end-user ... Associate degree in Information Technology, Computer Science, or related field (or equivalent ...

ActioNet

Desktop Technician

Rosslyn, VA

$118K/yr

Associate degree in Information Technology, Computer Science, or related field (or equivalent ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

ActioNet, Inc.

Desktop Technician

Blackstone, VA · On-site

$110K/yr

Desktop Technician (Mid-Level) Location: Blackstone, VA Clearance: Secret The Desktop Technician ... Associate degree in Information Technology, Computer Science, or related field (or equivalent ...

ActioNet, Inc.

Desktop Technician

Blackstone, VA · On-site

$110K/yr

Desktop Technician (Mid-Level) Location: Blackstone, VA Clearance: Secret The Desktop Technician ... Associate degree in Information Technology, Computer Science, or related field (or equivalent ...

ActioNet, Inc.

Desktop Technician

Blackstone, VA · On-site

$21 - $26.75/hr

Required : • Associate degree in Information Technology, Computer Science, or related field (or ... e.g., desktops, monitors, printers). Preferred : • CompTIA A+ certification or equivalent ...

ActioNet

Desktop Technician

Blackstone, VA · On-site

$110K/yr

Desktop Technician (Mid-Level) Location: Blackstone, VA Clearance: Secret The Desktop Technician ... Associate degree in Information Technology, Computer Science, or related field (or equivalent ...

ActioNet

Desktop Technician

Blackstone, VA

Desktop Technician (Mid-Level) Location: Blackstone, VA Clearance: Secret The Desktop Technician ... Associate degree in Information Technology, Computer Science, or related field (or equivalent ...

ActioNet, Inc.

Desktop Technician

Blackstone, VA · On-site

$110K/yr

Desktop Technician (Mid-Level) Location: Blackstone, VA Clearance: Secret The Desktop Technician ... Associate degree in Information Technology, Computer Science, or related field (or equivalent ...

Socket.dev

Desktop Support Technician

Reston, VA · On-site

$21 - $26.75/hr

The Desktop Support Technician is responsible for providing technical support for IT equipment ... Associate's degree or equivalent experience * CompTIA A+ Certification * Secret Security Clearance ...

ActioNet

Desktop Technician

Blackstone, VA · On-site

$110K/yr

Desktop Technician (Mid-Level) Location: Blackstone, VA Clearance: Secret The Desktop Technician ... Associate degree in Information Technology, Computer Science, or related field (or equivalent ...

DAn Solutions

Desktop Systems Engineer

Sterling, VA · On-site

Design, engineer, implement, and maintain enterprise desktop systems and supporting infrastructure ... Associate's Degree and 8 years of relevant experience * Bachelor's Degree and 6 years of relevant ...

MKS2 Technologies

Desktop Support Analyst

Quantico, VA · On-site

$110K - $120K/yr

Desktop Support Analyst Labor Category: Computer Network Support Specialist - Journeyman Location ... Associate's Degree plus two (2) additional years of relevant experience may substitute for a ...

MKS2 Technologies

Desktop Support Analyst

Quantico, VA · On-site

$110K - $120K/yr

Desktop Support Analyst Labor Category: Computer Network Support Specialist - Journeyman Location ... Associate's Degree plus two (2) additional years of relevant experience may substitute for a ...

MKS2 Technologies

Desktop Support Analyst

Quantico, VA · On-site

$110K - $120K/yr

Desktop Support Analyst Labor Category: Computer Network Support Specialist - Journeyman Location ... Associate's Degree plus two (2) additional years of relevant experience may substitute for a ...

Robert Half

Desktop Support Analyst II

Richmond, VA · On-site

$27 - $34/hr

Associate's or Bachelor's degree in Information Technology or related field, or equivalent experience. * 5+ years of experience supporting Windows-based desktop environments. * Strong knowledge of:

DANE LLC

Desktop Support Admin

Chantilly, VA · On-site

$62K - $67K/yr

... Desktop Support Services to the Department of State consolidated Bureaus. You will be responsible ... Associate degree or equivalent experience Experience: Minimum 5 years of experience working as DSS ...

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Desktop Associate information

What is a desktop associate?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are the key skills and qualifications needed to thrive as a desktop associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What are some common challenges faced by desktop associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.

What are the most commonly searched types of Desktop jobs in Virginia?

The most popular types of Desktop jobs in Virginia are:

What cities in Virginia are hiring for Desktop Associate jobs?

Cities in Virginia with the most Desktop Associate job openings:

Desktop Associate jobs near you

Desktop Technician

Rosslyn, VA

ActioNet
IT Services • 1 - 5K employees
Learn more about ActioNetexternal

Full-time

Re-posted 17 days ago

Key responsibilities

  • Provide technical support for desktops, laptops, and peripheral devices, including printers and scanners.

  • Diagnose and resolve hardware and software issues for end-users.

  • Install, configure, and maintain operating systems, applications, and security updates.

Job description

Position:  Desktop Technician (Mid-Level)

Location: Rosslyn, VA, 

Clearance:  Secret

 
  • Desktop Technician – Mid Level
The Desktop Technician provides technical support for end-user computing devices, including desktops, laptops, and peripherals. This role is responsible for troubleshooting hardware and software issues, performing installations and upgrades, and ensuring systems operate efficiently. The Desktop Technician requires strong customer service skills, attention to detail, and the ability to work in a fast-paced environment to resolve technical problems promptly. Duties include:
  • Provide technical support for desktops, laptops, and peripheral devices, including printers and scanners.
  • Diagnose and resolve hardware and software issues for end-users.
  • Install, configure, and maintain operating systems, applications, and security updates.
  • Perform routine maintenance and upgrades to ensure optimal system performance.
  • Respond to service requests and incidents through ticketing systems, ensuring timely resolution.
  • Assist with onboarding and offboarding processes, including device setup and data migration.
  • Maintain inventory of IT equipment and track asset assignments.
  • Collaborate with other IT teams to address network connectivity and system integration issues.
  • Document troubleshooting steps and resolutions for knowledge base updates.
  • Provide training and guidance to end-users on basic IT practices and tools.
Professional Qualifications/Skills  
  • Associate degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • CompTIA A+ certification or equivalent technical certification preferred.
  • 3 years of experience with Windows and macOS operating systems, as well as common productivity software (e.g., Microsoft Office Suite).
  • 3 years of experience with Active Directory for user account management and permissions.
  • HDI Desktop Support Technician Certification
  • HDI Customer Service Representative Certification
  • ServiceNow Certified Implementation Specialist – IT Service Management
  • CompTIA Network+
  • Microsoft Certified: Azure Fundamentals (AZ-900)
  • Strong troubleshooting and problem-solving skills for hardware and software issues.
  • Familiarity with IT service management (ITSM) tools and ticketing systems.
  • Excellent communication and customer service skills to interact effectively with end-users. Ability to prioritize tasks and manage time effectively in a fast-paced environment.
  • Knowledge of basic networking concepts, including IP addressing and Wi-Fi troubleshooting.
  • Ability to lift and transport IT equipment as needed (e.g., desktops, monitors, printers).
Salary range for this position is up to $118,000, depending on qualifications, including relevant certifications, education, years of experience, and demonstrated experience supporting Federal Government programs within the field. Candidates with specialized expertise, industry-recognized certifications, and strong Federal contracting experience may be considered at the higher end of the range.
 
 

ActioNet is a dynamic, award-winning SEI CMMI Level 4 and ISO 20000/ISO 27000 I Certified IT Services Firm that specializes in Enterprise Software Development involving Full Lifecycle Methodology, Project Management, Information Systems Security, Systems Integration and Training. ActioNet is committed to quality exemplified by our continual efforts to enhance how we do business. Our vision is what sets up apart, we help our customers align their IT strategies with their business goals.

 Why ActioNet?

It is simple. We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation. We have been awarded the Washington Post Top Places to Work for 8 years in the row.

What's in It For You?

As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

 Are you ready to make a difference?

 ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.