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Desktop Associate Jobs in Virginia (NOW HIRING)

Compunnel, Inc.

Desktop Support Technician

Petersburg, VA · On-site

$20 - $25.25/hr

Provide desktop support to resolve end user technical issues in a timely fashion in order to ... Associate's Degree Company Description Compunnel Inc., established in 1994; is a leading provider ...

New

Fannie Mae

Desktop Packaging Engineer

Reston, VA · On-site

THE IMPACT YOU WILL MAKE The Desktop Packaging Engineer role is responsible for building, testing ... End User Services - Technology Engineering - Senior Associate #LI-JM1 #LI-Hybrid Qualifications ...

Fannie Mae

Desktop Packaging Engineer

Reston, VA · Hybrid

THE IMPACT YOU WILL MAKE The Desktop Packaging Engineer role is responsible for building, testing ... End User Services - Technology Engineering - Senior Associate #LI-JM1 #LI-Hybrid Qualifications ...

Fannie Mae

Desktop Packaging Engineer

Reston, VA · Hybrid

THE IMPACT YOU WILL MAKE The Desktop Packaging Engineer role is responsible for building, testing ... End User Services - Technology Engineering - Senior Associate #LI-JM1 #LI-Hybrid Qualifications ...

Fanniemae

Desktop Packaging Engineer

Reston, VA · On-site +1

THE IMPACT YOU WILL MAKE The Desktop Packaging Engineer role is responsible for building, testing ... End User Services - Technology Engineering - Senior Associate #LI-JM1 #LI-Hybrid Qualifications ...

Ellucian

Associate Support Technician

Reston, VA · On-site

$23.25 - $27.25/hr

This can include desktop and laptop hardware, software and shared technology. A successful Associate IT Support Engineer is capable of working within department policies and procedures and able to ...

New

Ellucian

Associate Support Technician

Reston, VA · Hybrid

$23.25 - $27.25/hr

This can include desktop and laptop hardware, software and shared technology. A successful Associate IT Support Engineer is capable of working within department policies and procedures and able to ...

jbs

Network Administrator-Desktop Support

Broadway, VA · On-site

Network Administrator-Desktop Support This position will manage all computer/network equipment ... Associates degree or two years of college coursework within specific subject related to position ...

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Desktop Associate information

What jobs pay 10,000 a month without a degree?

For a Desktop Associate, earning $10,000 a month without a degree is uncommon, as this role typically offers lower wages. High-paying jobs that can reach this level often require specialized skills, certifications, or experience, such as sales, real estate, or certain tech roles like software development or IT consulting. These positions may also involve commission or performance-based pay structures.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include high-level roles such as specialized surgeons, senior corporate executives, or successful entrepreneurs. These positions often require advanced skills, extensive experience, or ownership of a business, and may involve long hours or high responsibility levels.

What is a desktop support associate?

A desktop support associate is a professional who provides technical assistance for computer hardware, software, and network issues. They troubleshoot problems, install and configure equipment, and may support end-users in an office environment, often using tools like remote support software and maintaining documentation of issues and solutions.

What are the key skills and qualifications needed to thrive as a Desktop Associate, and why are they important?

To thrive as a Desktop Associate, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and enterprise software management platforms is typically required. Strong problem-solving abilities, clear communication, and patience are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction in organizational IT environments.

What skills are needed for desktop support?

Desktop support professionals need strong technical skills in troubleshooting hardware and software issues, knowledge of operating systems like Windows and macOS, and familiarity with networking concepts. Good communication skills and the ability to work under pressure are also important for effectively assisting users and resolving problems quickly.

What are Desktop Associates?

Desktop Associates are IT professionals responsible for providing technical support and troubleshooting for desktop computers and related systems within an organization. They handle issues related to hardware, software, network connectivity, and user account management. Their role often includes installing and configuring computer systems, responding to support tickets, and ensuring that end-users can effectively use their workstations. Desktop Associates play a key role in maintaining the productivity of employees by resolving technical problems quickly and efficiently.

What are some common challenges faced by Desktop Associates, and how can they be addressed?

Desktop Associates often encounter challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and prioritizing tasks effectively. Adapting to rapidly changing technology environments and supporting users with varying technical abilities can also be demanding. Success in this role requires strong organizational skills, continuous learning, and effective communication with both technical teams and end-users. Leveraging ticketing systems and collaborating closely with IT colleagues can help address these challenges efficiently.
What are the most commonly searched types of Desktop jobs in Virginia? The most popular types of Desktop jobs in Virginia are:
What are popular job titles related to Desktop Associate jobs in Virginia? For Desktop Associate jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Desktop Associate jobs in Virginia look for? The top searched job categories for Desktop Associate jobs in Virginia are:
What cities in Virginia are hiring for Desktop Associate jobs? Cities in Virginia with the most Desktop Associate job openings:
Desktop Associate jobs near you
Desktop Support Administrator

Desktop Support Administrator

Itero Group, LLC

Springfield, VA • On-site

Full-time

Posted 10 days ago

Job description

Job Summary:
Itero Group is a Women-Owned Small Business focused on simplifying complex transformations. The Desktop Support Administrator is responsible for providing Desktop Support Services, including managing service request tickets, troubleshooting systems, and supporting hardware and software installations for government clients.
Responsibilities:
• Performs systems administrative, troubleshooting, and operational duties on computer systems in response to user ticket and outages.
• Support and maintain COTS and custom designed applications. Tasks include installation, configuration, and troubleshooting.
• Analyze, evaluate, and test software and hardware in response to issues identified by customer.
• Support in the planning, installation, security, and breakdown in support of standing up new facilities and standing down retired facilities.
• Mitigate identified security issues.
• Research and troubleshoot identified issues. Document ticket. Ensure all appropriate steps are taken to investigate and troubleshoot the issue. Escalate fully documented ticket if issue cannot be resolved.
• Prepare and maintain activity and progress reports regarding support activities.
• Act to coordinate activities across support agencies to deliver support service to customers. Manage and track escalations to ensure timely resolution of customer issues.
• Contribute to identifying improvements in the support of hardware, software, or infrastructure related services.
• Work to meet program service level agreements (SLA's) to resolve customer issues.
• Provide one-on-one and small group training in the use of applications (COTS & GOTS) and devices to new users and IT Mart visitors.
• Install, configure, and troubleshoot microcomputer hardware and software systems, to include servers.
• Install, configure, and troubleshoot peripheral devices such as card readers, cameras, headsets, scanners, printers, smartcard readers & other devices supported peripheral devices.
• Conduct diagnostic troubleshooting and repair for microcomputer devices.
• Install hardware and software applications on a myriad of computer devices.
Qualifications:
Required:
• Strong customer service and communication skills (both written and verbal)
• Excellent interpersonal skills, especially ability to listen and understand what is being described.
• Working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets.
• Experience providing Tiers 1 and 2 technical support with hardware and software.
• Excellent attention to detail.
• Strong working knowledge of computer terms.
• Customer service operations experience.
• 5 years of related experience.
• Associate's degree or equivalent experience
• Must be US Citizen and clearable; Secret clearance (or higher) a plus.
• One or more industry standard certifications- A+, Security+, Network+; etc.
Company:
Itero Group is a Women-Owned Small Business that brings simplicity to complex transformations. Founded in 2017, the company is headquartered in New Cumberland, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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