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Deskside Systems Support Analyst Jobs (NOW HIRING)

Luminis Health

Systems Support Analyst

Annapolis, MD · On-site

Incumbent supports the analysis, design, building, testing and implementation of information systems and associated change processes. Provides pre and post implementation support to include problem ...

Hirekeyz Inc

EDI Systems Support Analyst

Baltimore, MD · On-site

EDI Systems Support Analyst Location: Baltimore City, MD (On-site with Hybrid) [Note: One week per month onsite is required] Duration: 12 Months Contract Job Summary: The resource requested will ...

Mustang Fuel Corporation

$92K - $125K/yr

This position works cross-functionally with Accounting, Finance, Operations, and IT teams to analyze business needs, resolve system issues, support reporting requirements, and implement SAP ...

Global Pharma Tek

Deskside Support Analyst

Atlanta, GA · On-site

$22.25 - $30/hr

Global Pharma Tek is seeking a Deskside Support Analyst to provide on-site technical support in ... ticketing system for audit or knowledge base purposes • Record and submit checklists or other ...

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How much do deskside systems support analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for deskside systems support analyst in the United States is $32.30, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $39.90 per hour, depending on experience, location, and employer.

Is a deskside systems support analyst an entry level job?

A deskside systems support analyst is often considered an entry-level position that involves providing technical support and troubleshooting hardware and software issues for end-users. Candidates typically need basic knowledge of computer systems, operating systems, and customer service skills; certifications like CompTIA A+ can be helpful but are not always required. Experience requirements vary by employer, but many roles are suitable for those starting their IT careers.

What does a Deskside Systems Support Analyst do?

A Deskside Systems Support Analyst provides technical assistance to end-users by troubleshooting hardware, software, and network issues on-site. They install, maintain, and repair computer systems and peripherals, often using remote management tools and following established procedures to ensure minimal downtime.

What is a Deskside Systems Support Analyst job description?

A Deskside Systems Support Analyst provides technical assistance to end-users by troubleshooting hardware, software, and network issues on-site. They install, maintain, and repair computer systems and peripherals, often using remote management tools, and may require certifications like CompTIA A+ or Microsoft Certified Professional. The role typically involves working in an office environment with a focus on customer service and technical problem-solving.

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Computer Systems Support Analyst

Reston, VA • On-site

Tata Consultancy Service Limited
IT Services • 10K+ employees
Learn more about Tata Consultancy Service Limitedexternal

$60K - $75K/yr

Full-time

Re-posted 13 days ago

Key responsibilities

  • Provide onsite deskside support for end-user IT equipment including laptops, desktops, printers, docking stations, and mobile devices.

  • Troubleshoot and resolve hardware, software, operating system, application, connectivity, and peripheral issues, and perform installation, configuration, imaging, and replacement of devices.

  • Manage endpoint devices through Microsoft Intune, support Azure / Entra ID activities, and handle service requests and asset management tasks using ServiceNow and other enterprise tools.

Tata Consultancy Services rating

6.5

Company rating: 6.5 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

Must Have Technical/Functional Skills
Provide onsite Deskside Support (DSS) for laptops, desktops, printers, docking stations, mobile devices, and other end-user IT equipment.
Troubleshoot and resolve hardware, software, operating system, application, connectivity, Outlook, Teams, VPN, and peripheral issues.
Perform installation, configuration, imaging, reimaging, and replacement of end-user devices.
Support new joiner onboarding activities including device readiness, software installation, user validation, handover, and initial setup. Support offboarding, asset return, asset transfer, and handover activities in line with company policies.
Manage endpoint devices through Microsoft Intune, including device enrollment, compliance monitoring, configuration profile validation, application deployment, and Autopilot-related activities.
Support Azure / Entra ID administration activities related to device join status, user-device mapping, access validation, group-based assignments, and device compliance checks.
Work on ServiceNow incidents, service requests, asset tasks, and related workflow updates while ensuring SLA compliance.
Update and maintain accurate asset records in FNMS / Flexera / IT Asset Management systems, including asset status, assigned user, serial number, location, warranty, and lifecycle stage.
Conduct asset verification, reconciliation, and variance analysis between physical inventory and records available in Intune, Azure, ServiceNow, and FNMS.
Identify inactive, non-reporting, stale, or mismatched devices and coordinate with relevant teams for status correction and data cleanup.
Coordinate with procurement, OEM vendors, service providers, asset teams, and internal support groups for repairs, warranty support, replacements, and disposal activities.
Maintain proper documentation of support activities, asset movement, and operational procedures.
Ensure high-quality end-user support through timely updates, professional communication, and effective issue resolution.
Roles & Responsibilities
The Deskside Support Engineer / IT Asset Management Support Engineer is responsible for providing onsite end-user support, managing endpoint devices, and maintaining accurate
IT asset records across enterprise platforms such as Microsoft Intune, Azure / Entra ID, ServiceNow, and FNMS / IT Asset Management tools. This role supports device lifecycle activities including onboarding, troubleshooting, replacement, asset reconciliation, compliance tracking, and coordination with internal IT teams to ensure smooth IT operations and high user satisfaction.
Generic Managerial Skills:
• Strong experience in Deskside Support / End User Computing Support.
• Hands-on experience with Microsoft Intune for endpoint administration and device management.
• Good working knowledge of Azure / Entra ID for device and user administration.
• Experience in handling tickets and workflows using ServiceNow.
• Knowledge of FNMS / Flexera / IT Asset Management processes and asset lifecycle controls.
• Strong troubleshooting skills in Windows 10/11, Microsoft Office, Outlook, Teams, VPN, printers, and end-user hardware.
• Good unde rstanding of asset inventory management, reconciliation, compliance, and audit support.
• Ability to coordinate with multiple stakeholders and support teams in a structured enterprise environment.
• Strong verbal and written communication skills with good customer-handling ability
Salary Range: $60,000-$75,000 a year
#LI-DM1

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About Tata Consultancy Services

Sourced by ZipRecruiter

Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering, and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. TCS delivers a level of certainty that no other firm can match--to our clients and to our employees. Come join us and experience certainty in your career. TCS a global Consulting and IT Services firm that is ranked in the top quartile by industry analysts. Our 2021 fiscal revenues topped $25 B and our market capitalization is over $170+B, yet we have a deep and large history of philanthropy and corporate social responsibility. Now approaching 600K of the best IT professionals and consultants, we are a trusted advisor, guiding our clients' enterprises through growth and transformation journeys - helping them to become agile, intelligent, automated and on the cloud. We are devoted to DEI and are recognized as a top employer and place to work.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Edison, NJ, US

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