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Desk Manager Jobs in Rio Rancho, NM (NOW HIRING)

Santa FE Mazda

Automotive Sales Manager

Santa Fe, NM · On-site

$80K - $200K/yr

Santa FE Mazda is seeking a dedicated and experienced Desk Manager to join our team in Santa Fe, NM. The ideal candidate will play a pivotal role in managing the front desk operations, ensuring ...

Santa FE Mazda

Automotive Sales Manager

Santa Fe, NM · On-site

$80K - $200K/yr

Santa FE Mazda is seeking a dedicated and experienced Desk Manager to join our team in Santa Fe, NM. The ideal candidate will play a pivotal role in managing the front desk operations, ensuring ...

Total Management Systems

Front Desk Agent

Albuquerque, NM · On-site

$13.25 - $16.75/hr

By working for this hotel, you will be managed by Total Management Systems, a growing organization ... Communicate all pertinent shift information to GM and other desk staff. * Being proficient in local ...

Total Management Systems

Front Desk Agent

Albuquerque, NM · On-site

$14/hr

By working for this hotel, you will be managed by Total Management Systems, a growing organization ... Communicate all pertinent shift information to GM and other desk staff. * Being proficient in local ...

VIP Staffing

Front Desk Receptionist

Albuquerque, NM · On-site

$16.50/hr

As a Front Desk Receptionist, you will: * Be present at the front desk at all times during business ... Must be Dependable, able to follow instructions, respond to management direction, and must be ...

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Showing results 21-40

All JobsDesk JobsDesk Manager JobsDesk Manager Jobs in Rio Rancho, NM

Desk Manager information

See Rio Rancho, NM salary details

$27.1K

$115.3K

$144.3K

How much do desk manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for desk manager in Rio Rancho, NM is $115,259.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,200.00 and $141,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a desk manager, and why are they important?

To thrive as a Desk Manager, you need strong organizational abilities, customer service expertise, and usually a background in hospitality or office administration. Familiarity with reservation systems, office management software, and sometimes property management systems is typically required. Excellent interpersonal skills, problem-solving abilities, and the capacity to multitask make someone stand out in this role. These skills and qualities are crucial for ensuring smooth daily operations, positive client experiences, and efficient team coordination.

How does a desk manager typically collaborate with other departments to ensure smooth daily operations?

As a Desk Manager, you play a central role in coordinating between various departments, such as housekeeping, security, and maintenance, to address guest needs and resolve issues promptly. You’ll often communicate guest feedback or concerns to the relevant teams and ensure follow-up actions are completed efficiently. Regular meetings and clear communication channels are key to maintaining seamless operations and delivering a positive experience for both guests and staff. This collaboration not only helps in problem-solving but also fosters a supportive work environment.

What is a desk manager?

Desk Managers are professionals responsible for overseeing the operations and staff at a specific desk or department, commonly found in industries like hospitality, finance, or customer service. They ensure that customer service standards are met, coordinate team activities, and handle any issues that arise during their shift. Desk Managers often supervise front desk staff, manage schedules, and serve as the main point of contact for both employees and clients. Their role is crucial in maintaining smooth daily operations and enhancing customer satisfaction.

What is the difference between Desk Manager vs Receptionist?

AspectDesk ManagerReceptionist
CredentialsHigh school diploma; experience in customer service or managementHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or front desk, overseeing staff and operationsFront desk, greeting visitors and handling calls
Employer & IndustryHotels, corporate offices, healthcare facilitiesHotels, clinics, corporate offices
Common TasksSupervising front desk staff, managing schedules, handling escalationsWelcoming visitors, answering phones, scheduling appointments

The main difference between a Desk Manager and a Receptionist is that the Desk Manager oversees front desk operations and staff, often handling managerial responsibilities, while the Receptionist primarily focuses on greeting visitors and managing communication. Both roles are essential in customer service environments, but the Desk Manager typically has more leadership duties and experience requirements.

What are the most commonly searched types of Desk jobs in Rio Rancho, NM? The most popular types of Desk jobs in Rio Rancho, NM are:
What job categories do people searching Desk Manager jobs in Rio Rancho, NM look for? The top searched job categories for Desk Manager jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Desk Manager jobs? Cities near Rio Rancho, NM with the most Desk Manager job openings:
Desk Manager jobs near you
Infographic showing various Desk Manager job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $115,259 per year, or $55.4 per hour.

FRONT DESK SUPERVISOR- HOTEL HOSPITALITY

Hyatt Place- Santa Fe NM

Santa Fe, NM • On-site

$17.50 - $19.50/hr

Full-time

Posted 19 days ago

Job description

Operations Supervisor

Reports To:     General Manager

Job Summary:

This is a working manager role that acts as the second-in-command to the GM and serves as Manager on Duty to ensure exceptional guest experiences, efficient staff performance, and adherence to brand and safety standards. This role supports multiple departments—primarily Front Desk and Housekeeping—to maintain smooth operation of the property and uphold a high level of cleanliness, service, and guest satisfaction.

The ideal candidate is reliable, service-driven, and flexible, with the ability to Work front desk shifts (AM/PM Night) as part of regular rotation and covers call- outs as needed. Expected to cover one front desk shift per day, five days per week, while completing additional supervisory/administrative duties.

Key Responsibilities:

Guest Experience & Service

  • Serve as the Manager on Duty (MOD) as scheduled, handling guest concerns and ensuring prompt, professional resolution.

  • Support front desk operations, ensuring smooth check-in/check-out processes and adherence to brand service standards.

  • Maintain a visible presence throughout the hotel, proactively identifying and addressing guest or property needs.

  • Manage guest feedback and reviews, ensuring timely follow-up and effective service recovery.

  • SOP ownership: Owns and enforces the Property SOP's: facts- only ticketing( Issue→ Evidence→ SOP→ Action/Owner/ Due→ Ticket#)

  • escalation tree, shift handoff list , payments/key controls, and guest -recovery limits.

  • Guest recovery cost controls with fast approvals: Authorized to comp up to $25 per incident; $25-$50 with manager approval; third party or service-

  • outside control issues require GM approval. All comps must be documented (ticket + brief reason) to enable faster approvals for higher amounts when warranted.

Operational Oversight

  • Supervise and assist with daily housekeeping operations to ensure room quality and cleanliness meet brand expectations.

  • Conduct routine property inspections to monitor cleanliness, safety, and maintenance needs.

  • Coordinate with maintenance and other departments to resolve issues impacting guest satisfaction or safety.

  • Ensure compliance with safety, security, and sanitation protocols.

Team Leadership & Training

  • Support the hiring, training, and coaching of front desk and housekeeping team members.

  • Promote a positive, team-oriented work environment focused on service excellence.

  • Monitor staff performance, attendance, and adherence to policies and appearance standards.

  • Lead by example in professionalism, accountability, and guest service.

Administrative Duties

  • Assist with scheduling, payroll verification, and supply inventory (linens, amenities, cleaning materials).

  • Review daily reports, occupancy forecasts, and operational data to optimize staffing and efficiency.

  • Support the implementation of operational policies and standard operating procedures.

  • Maintain accurate documentation and ensure compliance with brand and local regulations.

Qualifications:

  • Minimum of 2 years of hotel experience, preferably in Front Desk or Housekeeping supervision.

  • Strong leadership, communication, and problem-solving skills.

  • Ability to manage guest issues with professionalism and empathy.

  • Open availability — must be able to work AM, PM, and Night Audit shifts, including weekends and holidays.

  • Ability to stand for long periods and perform light physical duties as needed.

Compensation:

Pay: $17.50-$19.50/hr (non-exempt; OT eligible)

Core Competencies:

  • Guest-Centric Mindset

  • Leadership and Team Development

  • Accountability and Reliability

  • Problem Solving and Initiative

  • Professional Communication

  • Flexibility and Adaptability

  • Growth path: Clear growth path to Assistant General Manager/ Operations Manager, and potential General Manager within the FHG portfolio, based on performance.