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Desk Manager Jobs in Baltimore, MD (NOW HIRING)

Integral

Help Desk Manager

Fort George G Meade, MD · On-site

$120K - $135K/yr

Overview The Help Desk Manager supports the Defense Information Systems Agency (DISA), Business Systems Portfolio develop and integrate Agency business systems solutions, which include systems that ...

Integral

Help Desk Manager

Fort George G Meade, MD · On-site

$120K - $135K/yr

The Help Desk Manager supports the Defense Information Systems Agency (DISA), Business Systems Portfolio develop and integrate Agency business systems solutions, which include systems that address ...

Trusted Doctors

Front Desk Manager

Reisterstown, MD · On-site

$20 - $25/hr

Job Type Full-time Description Pediatrics at Chartley is hiring a Full-Time Front Desk Manager. We are looking for a computer savvy, energetic, and efficient team player to join our dedicated staff ...

Trusted Doctors

Front Desk Manager

Reisterstown, MD

$15.75 - $20.50/hr

Description Pediatrics at Chartley is hiring a Full-Time Front Desk Manager. We are looking for a computer savvy, energetic, and efficient team player to join our dedicated staff of medical ...

asrcfh

Service Desk Technician

Kingsville, MD · On-site

Escalate unresolved issues to the Mission Support Desk Manager or Program Manager and communicate technical issues clearly to appropriate stakeholders REQUIRED QUALIFICATIONS * Bachelor's degree in ...

asrcfh

Service Desk Technician

Kingsville, MD · On-site

Escalate unresolved issues to the Mission Support Desk Manager or Program Manager and communicate technical issues clearly to appropriate stakeholders REQUIRED QUALIFICATIONS * Bachelor's degree in ...

ASRC Federal Holding

Service Desk Technician

MD · On-site

$49K - $82K/yr

Escalate unresolved issues to the Mission Support Desk Manager or Program Manager and communicate technical issues clearly to appropriate stakeholders REQUIRED QUALIFICATIONS * Bachelor's degree in ...

APG Federal Credit Union

Manager, Service Desk

Edgewood, MD · On-site

$74 - $125.80/hr

The Manager, Service Desk is responsible for the supervision, management, maintenance and coordination of the centralized IT Service Desk resources to ensure the timely delivery of IT services to ...

New

APGFCU

Manager, Service Desk

Edgewood, MD · On-site +1

Summary: The Manager, Service Desk is responsible for the supervision, management, maintenance and coordination of the centralized IT Service Desk resources to ensure the timely delivery of ...

Crestline Hotels and Resorts

Front Desk Agent

Aberdeen, MD · On-site

$15.25 - $19.25/hr

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations Key Duties & Responsibilities:

TQSolutions

Manager, Technology Support Desk

Towson, MD · On-site

$100 - $122/hr

The Technology Support Desk Manager oversees support and operations for the Towson University Technology Support Desk in assisting the general campus community with technology related issue intake ...

New

Boston Medical Center

IT Service Desk Analyst I

Towson, MD · On-site

$54 - $84/hr

## IT Service Desk Analyst IApplylocations: GBMC Hospitaltime type: Full timeposted on: Posted ... Utilizes and helps manage a software and hardware inventory management system.* Installs, upgrades ...

New

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All JobsDesk JobsDesk Manager JobsDesk Manager Jobs in Baltimore, MD

Desk Manager information

See Baltimore, MD salary details

$29.8K

$127K

$159K

How much do desk manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for desk manager in Baltimore, MD is $126,983.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,400.00 and $156,000.00 per year, depending on experience, location, and employer.

What is a desk manager?

Desk Managers are professionals responsible for overseeing the operations and staff at a specific desk or department, commonly found in industries like hospitality, finance, or customer service. They ensure that customer service standards are met, coordinate team activities, and handle any issues that arise during their shift. Desk Managers often supervise front desk staff, manage schedules, and serve as the main point of contact for both employees and clients. Their role is crucial in maintaining smooth daily operations and enhancing customer satisfaction.

What are the key skills and qualifications needed to thrive as a desk manager, and why are they important?

To thrive as a Desk Manager, you need strong organizational abilities, customer service expertise, and usually a background in hospitality or office administration. Familiarity with reservation systems, office management software, and sometimes property management systems is typically required. Excellent interpersonal skills, problem-solving abilities, and the capacity to multitask make someone stand out in this role. These skills and qualities are crucial for ensuring smooth daily operations, positive client experiences, and efficient team coordination.

How does a desk manager typically collaborate with other departments to ensure smooth daily operations?

As a Desk Manager, you play a central role in coordinating between various departments, such as housekeeping, security, and maintenance, to address guest needs and resolve issues promptly. You’ll often communicate guest feedback or concerns to the relevant teams and ensure follow-up actions are completed efficiently. Regular meetings and clear communication channels are key to maintaining seamless operations and delivering a positive experience for both guests and staff. This collaboration not only helps in problem-solving but also fosters a supportive work environment.

What is the difference between Desk Manager vs Receptionist?

AspectDesk ManagerReceptionist
CredentialsHigh school diploma; experience in customer service or managementHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or front desk, overseeing staff and operationsFront desk, greeting visitors and handling calls
Employer & IndustryHotels, corporate offices, healthcare facilitiesHotels, clinics, corporate offices
Common TasksSupervising front desk staff, managing schedules, handling escalationsWelcoming visitors, answering phones, scheduling appointments

The main difference between a Desk Manager and a Receptionist is that the Desk Manager oversees front desk operations and staff, often handling managerial responsibilities, while the Receptionist primarily focuses on greeting visitors and managing communication. Both roles are essential in customer service environments, but the Desk Manager typically has more leadership duties and experience requirements.

What are the most commonly searched types of Desk jobs in Baltimore, MD?

The most popular types of Desk jobs in Baltimore, MD are:

What are popular job titles related to Desk Manager jobs in Baltimore, MD?

For Desk Manager jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Desk Manager jobs in Baltimore, MD look for?

The top searched job categories for Desk Manager jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Desk Manager jobs?

Cities near Baltimore, MD with the most Desk Manager job openings:

Desk Manager jobs near you
Infographic showing various Desk Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $126,983 per year, or $61 per hour.

Help Desk Manager

Integral

Fort George G Meade, MD • On-site

$120K - $135K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Overview
The Help Desk Manager supports the Defense Information Systems Agency (DISA), Business Systems Portfolio develop and integrate Agency business systems solutions, which include systems that address key areas such as personnel management, financial management, telecommunication services, contract management, and customer relations, among other support services to the DISA mission.
Responsibilities
  • Plan and implement the appropriate IT capacity (Resource Capacity Management, Service Capacity Management, and Business Capacity Management) while helping ensure that information & technology services achieve expected levels of performance.
  • Manage and mentor service desk staff, ensuring they are well-trained and equipped to handle inquiries and technical issues effectively.
  • Oversee the daily operation of the service desk to include monitoring performance metrics and service level agreements (SLAs).
  • Responsible for identifying and implementing service improvement initiatives.
  • Coordinate with other IT sections to resolve issues and ensure that the service desk continually evolves to meet changing business needs.
  • Analyze performance data to identify trends and areas of improvement to provide regular reports to management on service desk performance.

Qualifications
Required:
  • Bachelor's Degree with 5 years of experience in IT support
  • 2 years of support as a Help Desk Manager
  • ITIL v4 Certified
  • Secret Clearance

Preferred:
  • Experience in implementing ITIL-based methods of using industry-recognized Service Desk ticket management software.

Salary range: $120,000 - $135,000
This role is in the proposal stage. The above salary range represents a general guideline. Integral Federal considers a number of factors when determining base salary offers, such as the scope and responsibilities of the position and the candidate's experience, education, skills, and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and/or discretionary bonuses in addition to base pay.
Company Overview
Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.
Integral is headquartered in McLean, VA and serves clients throughout the country.
We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!
Our package also includes:
• Medical, Dental & Vision Insurance
• Flexible Spending Accounts
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off & Holidays
• Earned Bonuses & Awards
• Professional Training Reimbursement
• Employee Assistance Program
Equal Opportunity Employer/Protected Veteran/Disability

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