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Desk Investigator Jobs (NOW HIRING)

Assuranceamerica

SIU Desk Investigator - Tampa

Tampa, FL

$21 - $27/hr

The Desk Investigator conducts low to moderate investigations involving suspicions of insurance fraud related to the application of insurance, auto/property, and injury claims. The Desk Investigator ...

Kemper

SIU Investigator

Miami, FL

The SIU Investigator will conduct field as well as desk investigations of insurance claims referred to and accepted for investigation by the Special Investigative Unit. Our Special Investigator will ...

Kemper

SIU Investigator

Dallas, TX

$61K - $102K/yr

The SIU Investigator will conduct field as well as desk investigations of insurance claims referred to and accepted for investigation by the Special Investigative Unit. Our Special Investigator will ...

Georgia

Digital Forensic Investigator 1

Decatur, IL · On-site

$63K/yr

Routinely work in an office setting that consists of sitting for prolonged periods at a desk ... digital investigations. PREFERRED QUALIFICATIONS: In addition to the agency specific minimum ...

Arena Technical Resources

Help Desk Analyst

Quantico, VA · On-site

$25 - $30/hr

Help Desk Analyst Job Location: Quantico, VA Compensation: $25 - $30/hr. Eligibility/Clearance ... The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel ...

Kemper

SIU Investigator - Fast Team

Glendale, CA

$23.50 - $30.25/hr

The Special Investigator 1 will complete field and desk assignments that support insurance claims referred to and accepted for investigation by the Special Investigative Unit. Basic functions include ...

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How much do desk investigator jobs pay per year?

As of Aug 27, 2026, the average yearly pay for desk investigator in the United States is $70,123.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $85,000.00 per year, depending on experience, location, and employer.

What is a desk investigator?

Desk investigators are professionals who conduct investigations primarily from an office setting, rather than in the field. They use various sources such as databases, public records, online research, and interviews conducted over the phone or email to gather information and analyze evidence. Desk investigators are often employed by law enforcement agencies, insurance companies, legal firms, or private investigation companies to handle cases like fraud, background checks, or internal reviews. Their work helps support field investigators and contributes to resolving cases efficiently. The role requires strong analytical, research, and communication skills.

What are the key skills and qualifications needed to thrive as a desk investigator, and why are they important?

To thrive as a Desk Investigator, you need strong analytical skills, attention to detail, and a background in criminal justice or a related field. Familiarity with investigative databases, case management software, and public records systems is typically required. Exceptional written communication, critical thinking, and discretion help you stand out in this role. These skills ensure effective gathering and analysis of information, supporting thorough and accurate investigations.

What are some typical challenges faced by desk investigators, and how can they be addressed?

Desk Investigators often encounter challenges such as managing large volumes of information, verifying the accuracy of data from multiple sources, and meeting tight deadlines. Staying organized and utilizing case management software can help prioritize tasks and track findings efficiently. Regular communication with field investigators, legal teams, and other stakeholders is also crucial to ensure a thorough and coordinated investigative process.
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Infographic showing various Desk Investigator job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $70,123 per year, or $33.7 per hour.

SIU Desk Investigator - Tampa

Assuranceamerica

Tampa, FL

$21 - $27/hr

Full-time

Re-posted yesterday

Job description

Our Company

At AssuranceAmerica, we are more than a unique blend of insurance assets. We believe in creating a culture where every associate has the opportunity to learn and grow. We strive to create a work environment to meet associate needs and we are determined to achieve excellence in everything we do.

This is an opportunity to join a dynamic team in a company that is a leader in the non-standard auto insurance space and functions with a small company, entrepreneurial style. This position will require someone with an understanding that one needs to have a "roll up your sleeves" attitude to help make things happen.

Job Summary

A Special Investigations Unit (SIU) Desk Investigator within an insurance company plays a crucial role in assisting the SIU and claims departments with fraudulent activities related to insurance claims.

The Desk Investigator conducts low to moderate investigations involving suspicions of insurance fraud related to the application of insurance, auto/property, and injury claims. The Desk Investigator plans, prioritizes, and executes investigative assignments, including backgrounds, interviews, and Examinations Under Oath.

The Investigator is responsible for analytical review of suspicious claims utilizing various investigative methods and techniques. The investigator must evaluate relevant information essential in resolving suspicious and complex investigations. This position requires demonstrated effectiveness in the understanding and application of legal and claim principles. The Investigator should have a working understanding of coverage and or personal injury protection coverage.

This is an in-office position, and only candidates currently living in the greater Tampa area will be considered. Relocation assistance is not available for this position.

Job Responsibilities

  • The primary role of the desk investigator will be to conduct Examinations Under Oath, and report the findings of same.
  • Claims Investigations to include but not limited to: statements, document analysis/verification, damage analysis
  • Provides office training to ensure recognition of potentially suspicious or fraudulent files in the branch
  • Must ensure compliance with industry and company policies
  • Must understand regulatory / statutory requirements; develops and maintains knowledge of changes in law both at state and national levels
  • Properly utilizes our claims and other various systems
  • Attends industry meetings to identify industry trends
  • Completes individual weekly Investigator report to manager
  • Attends and participates in team meetings, roundtables
  • Actively affiliates and maintains network of SIU, claims, law enforcement, attorney, and related contacts to ensure investigation methods are current and proper operating procedures are utilized
  • Responsible for meeting individual goals and objectives
  • Maintains consistent, fair, and diplomatic interactions with co-workers
  • Performs other duties as assigned by SIU Manager

Formal Education & Certification

  • Bachelor's degree in criminal justice, finance, business administration, or related field.
  • Previous experience in insurance claims investigation, fraud detection, or law enforcement helpful.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.
  • Attention to detail and ability to maintain confidentiality when handling sensitive information.
  • Proficiency in relevant software applications for data analysis and documentation.
  • Knowledge of insurance laws, regulations, and industry standards related to fraud investigation.
  • Knowledge in medical terminology, medical billing, CMS 1500 forms helpful
  • Florida Insurance Adjusters License required within 90 days of employment

Experience

2 years of prior SIU Investigator or claims handling experience. Must have a working understanding of coverage and requirements of personal auto policies and or personal injury protection coverage.

Skills & Competencies

  • Insurance Knowledge: A solid understanding of insurance principles, policies, and regulations is fundamental. This includes familiarity with different types of insurance (e.g., property, casualty, life), underwriting practices, and claims processing procedures.
  • Attention to Detail: Insurance analysis often involves reviewing large volumes of information, such as policy terms, coverage limits, and claim documentation. Attention to detail is essential to identify discrepancies, errors, or inconsistencies that could impact insurance outcomes.
  • Organizational Skills:Ability to manage multiple cases and prioritize tasks.
  • Problem-Solving Abilities: Insurance analysts frequently encounter challenging scenarios that require creative problem-solving skills. You should be adept at identifying issues, considering alternative solutions, and making sound recommendations to mitigate risks or resolve disputes.
  • Communication Skills: Strong verbal and written communication skills are essential for conveying complex insurance concepts to clients, colleagues, and stakeholders. You should be able to explain insurance policies, procedures, and recommendations clearly and concisely.
  • Interviewing Skills:Proficiency in conducting effective interviews.
  • Customer Service Orientation: Providing excellent customer service is paramount in the insurance industry. Whether you're assisting clients with policy inquiries or addressing claim concerns, a customer-centric approach is vital to building trust and satisfaction.
  • Ethical Conduct: Integrity and ethical behavior are foundational principles in the insurance profession. Insurance analysts must adhere to industry regulations, confidentiality standards, and professional codes of conduct to maintain trust and credibility.
  • Adaptability: The insurance landscape is continually evolving due to changes in regulations, market conditions, and emerging risks. Being adaptable and open to learning new concepts or technologies is essential for staying relevant and effective in your role.
  • Teamwork and Collaboration: Insurance analysis often involves collaboration with underwriters, actuaries, claims adjusters, and other professionals within the insurance company. The ability to work effectively as part of a team, share insights, and leverage collective expertise is key to achieving organizational goals.
  • Time Management: Managing multiple tasks, deadlines, and priorities is common in insurance analysis roles. Effective time management skills, including prioritization, organization, and task delegation, are essential for maximizing productivity and meeting performance expectations.
  • Continuous Learning: The insurance industry is dynamic, with new products, technologies, and regulations shaping the landscape. A commitment to continuous learning, whether through professional development courses, industry certifications, or networking opportunities, is essential for career growth and staying ahead of industry trends.

This job description indicates the essential responsibilities of the job. The duties described are not to be interpreted as being all-inclusive to any specific associate. Management reserves the right to add to, modify, or change the work assignments of the position as business needs dictate. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. This job description does not represent a contract of employment. Employment with AssuranceAmerica is at-will. The at-will relationship can be terminated at any time, with or without reason or notice by either the employer or the associate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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