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Desk Associate Jobs in Iowa (NOW HIRING)

Kinseth

TRAVELING FRONT DESK ASSOCIATE

Coralville, IA · On-site

$12.75 - $16.50/hr

Maintains the cleanliness and organization of the hotel lobby and front desk area. KHC Policies: Responsible for following all KHC policies and procedures as set forth in the KHC handbook and ...

Bowldogs

Front Desk

North Liberty, IA · On-site

$12.75 - $16.50/hr

If so, Bowldogs in North Liberty, IA, is looking for a Front Desk extraordinaire to join our team! Job Responsibilities: * Welcome all guests with a warm and friendly attitude as they enter our ...

Ask IT consulting

Help Desk Support

Des Moines, IA

$19.50 - $26.25/hr

The Help Desk Support (HDS) resource provides technical assistance support over the phone and ... HDS2 1 to 3 years field experience and preferred education of 2 year associates degree or ...

CUSA

Front Desk Agent - Marriott

Ames, IA · On-site

$14 - $17.50/hr

Hotel Front Desk Agent CUSA, LLC, one of the most successful hotel management companies in the ... our associates as our best asset, and providing value to our business partners and owners. Our ...

Senior Star

Front Desk Receptionist

Davenport, IA · On-site

$15/hr

Join the Legendary Team at Senior Star as Front Desk Staff! Are you the friendly, go-to person ... At Senior Star, we believe in creating Legendary experiences for both our residents and associates.

Senior Star

Front Desk Receptionist

Davenport, IA · On-site

$15/hr

Join the Legendary Team at Senior Star as Front Desk Staff! Are you the friendly, go-to person ... At Senior Star, we believe in creating Legendary experiences for both our residents and associates.

Commonwealth Hotels

Front Desk Agent

Norwalk, IA

$13.25 - $16.75/hr

Working as a Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk ... and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world ...

Commonwealth Hotels

Front Desk Agent

Norwalk, IA · On-site

$13.25 - $16.75/hr

Working as a Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk ... and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world ...

Commonwealth Hotels

Front Desk Agent

Norwalk, IA · On-site

$13.25 - $16.75/hr

Working as a Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk ... and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world ...

Winsor Consulting Group LLC

Help Desk Technician

Iowa City, IA · On-site

$19.50 - $26.50/hr

Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will ... Associate degree in IT, Computer Science, or related field preferred. * Relevant certifications ...

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Showing results 41-60

All JobsDesk Associate JobsDesk Associate Jobs in Iowa

Desk Associate information

What is a desk associate?

Desk Associates are professionals who provide administrative support and serve as a primary point of contact at the front desk of an organization. Their responsibilities typically include answering phones, greeting visitors, managing schedules, handling correspondence, and performing data entry tasks. They play a key role in ensuring smooth day-to-day operations and maintaining a welcoming environment for guests and employees. Desk Associates may work in various settings such as offices, hotels, hospitals, or educational institutions. Strong communication, organizational, and customer service skills are essential for this role.

What are the key skills and qualifications needed to thrive as a desk associate, and why are they important?

To thrive as a Desk Associate, you need strong organizational abilities, attention to detail, and customer service skills, often supported by a high school diploma or equivalent. Familiarity with office software such as Microsoft Office Suite, multi-line phone systems, and scheduling tools is typically required. Excellent communication, problem-solving, and a friendly demeanor are vital soft skills for interacting with clients and colleagues. These skills ensure efficient front-desk operations, positive client experiences, and smooth coordination within the workplace.

What are some typical challenges a desk associate might face, and how can they be managed effectively?

Desk Associates often manage a fast-paced environment where they juggle multiple tasks, such as answering phone calls, greeting visitors, and coordinating with various departments. A common challenge is prioritizing urgent requests while ensuring excellent customer service. Effective time management, clear communication, and a calm demeanor are key to handling these demands. Regular collaboration with teammates and clear protocols also help Desk Associates address challenges efficiently.

What is the difference between Desk Associate vs Customer Service Representative?

AspectDesk AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentFront desk, reception area, retail, hospitalityCall centers, retail, service industries
Employer & Industry UsageHotels, gyms, offices, retail storesCustomer support centers, retail, telecom
Common Search & ComparisonYesYes

Both Desk Associates and Customer Service Representatives handle customer interactions, but Desk Associates typically work at the front desk in physical locations like hotels or retail stores, focusing on check-ins, reservations, and guest services. Customer Service Representatives often work in call centers or remotely, providing support via phone or online. While their roles overlap in customer interaction, the work environment and specific duties differ based on industry and setting.

What are some basic desk associate jobs?

A desk associate typically performs tasks such as greeting visitors, answering phones, managing appointments, and handling administrative duties like data entry and filing. They often use office software and require good communication skills, working in environments like reception areas or customer service desks.

What are the most commonly searched types of Desk jobs in Iowa?

The most popular types of Desk jobs in Iowa are:

What cities in Iowa are hiring for Desk Associate jobs?

Cities in Iowa with the most Desk Associate job openings:

Desk Associate jobs near you
Infographic showing various Desk Associate job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

TRAVELING FRONT DESK ASSOCIATE

Kinseth

Coralville, IA • On-site

$12.75 - $16.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Traveling Guest Service Representative

This position, while primarily covering Iowa hotels, may require travel out-of-state.

What we offer:

  • Health, Dental, Vision and other benefits available after 60 days
  • DailyPay
  • 401k
  • Paid Training
  • Paid PTO
  • Referral program
  • Discounts at all Kinseth Hotel Corporation hotels and restaurants

Traveling Guest Service Representatives needed to travel among our 115 hotels in 14 states to provide customer service to guests of our hotels by performing the below duties.

Candidates must have:

  • Valid Driver License
  • Insurance driving record
  • Proof of vehicle insurance
  • Reliable transportation

Candidates will receive food/mileage reimbursements and hotel accommodations.

Essential duties and responsibilities include the following. Other duties may be assigned:

  • Greets, registers, suggestively sells rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.
  • Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
  • Date stamps, sorts, and racks incoming mail and messages.
  • Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
  • Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
  • Accurately checks out guests and communicates departures with housekeeping staff.
  • Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.
  • Makes, confirms and cancels reservations via telephone, computer and in writing.
  • Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
  • Posts charges such as room, food, liquor, or telephone, to ledger.
  • Deposits guests' valuables in hotel safe or safe deposit box.
  • Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
  • Maintains the cleanliness and organization of the hotel lobby and front desk area.

KHC Policies: Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Certificates, Licenses, Registrations: May require franchise specific certification depending on business unit. Valid driver's license and proof of insurability required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

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