Operations & Help Desk * Serve as the primary technical contact for MPCF users regarding hardware ... Partner with the Associate Warden of Administration and ITS4 to gather requirements, plan, test ...
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Operations & Help Desk * Serve as the primary technical contact for MPCF users regarding hardware ... Partner with the Associate Warden of Administration and ITS4 to gather requirements, plan, test ...
Desk Associate information
See Fairfield, IA salary details
$12.57 - $14.06
12% of jobs
$15.36 is the 25th percentile. Wages below this are outliers.
$14.06 - $15.55
15% of jobs
The median wage is $17 / hr.
$15.55 - $17.03
24% of jobs
$17.03 - $18.52
13% of jobs
$18.52 - $20
9% of jobs
$20.28 is the 75th percentile. Wages above this are outliers.
$20 - $21.49
16% of jobs
$21.49 - $22.98
5% of jobs
$22.98 - $24.46
2% of jobs
$24.46 - $25.95
3% of jobs
$25.95 - $27.44
0% of jobs
$27.44 - $28.92
1% of jobs
$12
$18
$28
How much do desk associate jobs pay per hour?
As of Aug 21, 2026, the average hourly pay for desk associate in Fairfield, IA is $18.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.96 per hour, depending on experience, location, and employer.
What is a desk associate?
Desk Associates are professionals who provide administrative support and serve as a primary point of contact at the front desk of an organization. Their responsibilities typically include answering phones, greeting visitors, managing schedules, handling correspondence, and performing data entry tasks. They play a key role in ensuring smooth day-to-day operations and maintaining a welcoming environment for guests and employees. Desk Associates may work in various settings such as offices, hotels, hospitals, or educational institutions. Strong communication, organizational, and customer service skills are essential for this role.
What are the key skills and qualifications needed to thrive as a desk associate, and why are they important?
To thrive as a Desk Associate, you need strong organizational abilities, attention to detail, and customer service skills, often supported by a high school diploma or equivalent. Familiarity with office software such as Microsoft Office Suite, multi-line phone systems, and scheduling tools is typically required. Excellent communication, problem-solving, and a friendly demeanor are vital soft skills for interacting with clients and colleagues. These skills ensure efficient front-desk operations, positive client experiences, and smooth coordination within the workplace.
What are some typical challenges a desk associate might face, and how can they be managed effectively?
Desk Associates often manage a fast-paced environment where they juggle multiple tasks, such as answering phone calls, greeting visitors, and coordinating with various departments. A common challenge is prioritizing urgent requests while ensuring excellent customer service. Effective time management, clear communication, and a calm demeanor are key to handling these demands. Regular collaboration with teammates and clear protocols also help Desk Associates address challenges efficiently.
What is the difference between Desk Associate vs Customer Service Representative?
| Aspect | Desk Associate | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; on-the-job training | High school diploma or equivalent; training often provided |
| Work Environment | Front desk, reception area, retail, hospitality | Call centers, retail, service industries |
| Employer & Industry Usage | Hotels, gyms, offices, retail stores | Customer support centers, retail, telecom |
| Common Search & Comparison | Yes | Yes |
Both Desk Associates and Customer Service Representatives handle customer interactions, but Desk Associates typically work at the front desk in physical locations like hotels or retail stores, focusing on check-ins, reservations, and guest services. Customer Service Representatives often work in call centers or remotely, providing support via phone or online. While their roles overlap in customer interaction, the work environment and specific duties differ based on industry and setting.
What are some basic desk associate jobs?
A desk associate typically performs tasks such as greeting visitors, answering phones, managing appointments, and handling administrative duties like data entry and filing. They often use office software and require good communication skills, working in environments like reception areas or customer service desks.
What cities near Fairfield, IA are hiring for Desk Associate jobs?
Cities near Fairfield, IA with the most Desk Associate job openings:
Contractor
Re-posted 13 days ago
Job description
Job Id: 799504
IT Field Services Support
Location: On-site, 1200 E Washington St, Mount Pleasant, IA 52641
Client: IA DOM
Duration: 03+ Months
Job Description:
The Iowa Department of Corrections (MPCF) is seeking an experienced, service‑focused Information Technology Specialist to provide comprehensive IT support within a 24/7/365 correctional environment. On-site presence is mandatory.
This is not a remote or hybrid position. On‑site presence is mandatory.
• Work location 1200 E Washington St, Mount Pleasant, IA 52641
• Candidates must reside within a reasonable daily driving distance of Mount Pleasant, Iowa.
• Do not submit candidates with backgrounds primarily in development, cybersecurity, systems analysis, or network engineering; this is a hands-on operational IT role.
The Iowa Department of Corrections (MPCF) is seeking an experienced, service‑focused Information Technology Specialist to provide comprehensive IT support within a 24/7/365 correctional environment. This role supports a user community of more than 1,500 individuals, including over 280 staff and approximately 1,200 incarcerated individuals. The contractor will serve as the primary on‑site technical resource for hardware, software, security systems, network operations, and user support across multiple secured environments. 4 weeks of CERT training in Des Moines required.
Key Responsibilities:
Technical Systems Support
- Provide installation, imaging, configuration, and maintenance for PCs, servers, switches, security systems, cameras, wireless systems, VoIP/phone systems, kiosks, OffNet systems, email, II TV systems, and related technologies.
- Troubleshoot and resolve technical issues involving PCs, switches, wireless equipment, PDAs, and safety/security devices.
- Perform hardware replacements, cabling, fiber optic work, wireless deployment, switch maintenance, and fiber management.
- Support door controls, security cameras, recording systems, and safety equipment technologies.
- Maintain accurate device and inventory records.
- Collaborate with the ITS4 on system operations, maintenance, and complex issue resolution.
- Operations & Help Desk
- Serve as the primary technical contact for MPCF users regarding hardware and software issues.
- Provide high‑quality customer service to staff, incarcerated individuals, and critical stakeholders.
- Create, monitor, and complete work orders; perform root‑cause analysis and implement solutions.
- Set up new user computer accounts and ensure appropriate access levels based on work location and security requirements.
- Apply strong communication skills and Core Correctional Practices (CCP) in all user interactions.
- Assist in operational issue resolution while ensuring compliance with DoIT, DOC, and MPCF policies.
Project Planning & Implementation
- Partner with the Associate Warden of Administration and ITS4 to gather requirements, plan, test, and implement technology projects.
- Support projects involving servers, databases, switches, applications, new technologies, hardware configurations, and systems upgrades.
- Apply technical competencies and industry best practices to optimize operational efficiency and productivity.
General Expectations
- Graduation from a four-year college or university
- Demonstrate working knowledge of computers, networking, wireless, fiber optics, security hardware, recording systems, safety systems, phone systems, and related communication technologies.
- Collaborate effectively with facility leadership, co‑workers, end users, and external partners.
- Ensure adherence to all security regulations, life‑safety guidelines, and compliance standards.
- Conduct data analysis to understand operational needs and implement practical solutions.
- Participate in training to remain current with emerging technologies.
- Move, install, and configure computer hardware as required.