Design Operations Jobs in Austin, TX (NOW HIRING)

Let's face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.
We do. We can't cram it all in here, but you'll start noticing it from the first interview.
Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you've ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.
This makes for a remarkably focused and fulfilling work experience. Frankly, it's not for everyone. But for people with fire in their belly, it's a game-changing, career-defining, soul-lifting move.
Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.
If that sounds exciting-and the job description below feels like a fit-we really should start talking.
The Opportunity
You will manage and mentor a pod of four product designers covering BetterUp's core coaching experiences across member, partner, and coach surfaces. This is a player-coach role-you run design operations for your pod while maintaining craft standards across your area.
Your pod owns four interconnected surface areas: Partner experience (Partner Hub, Performance Intelligence, and Buyer), Individual coaching (Manage, Lead, and Ready), Group coaching (Dare to Lead, Guided Journey, and Team tooling), and Coach experience (the professional platform coaches use to manage their practice). Each requires a different design lens, and your job is to ensure coherence and quality across all of them.
What You'll Do

• Manage and develop four direct reports across multiple time zones, with consistent 1:1s, actionable feedback, and individualized growth support
• Run design operations for your pod: review cadence, Figma hygiene, handoff standards, and sprint participation
• Ensure design is in the room at kickoff-before the PRD is written, not after
• Enforce sign-off gates before work moves to engineering, maintaining quality and consistency across your surfaces
• Partner directly with VP Product counterparts for Partner, Coach, and Member pods to align on priorities and tradeoffs
• Surface experience quality issues across your surfaces and bring them to weekly design review
• Contribute to team-wide rituals: cross-pod critiques, design jams, and quarterly dogfooding
• Maintain craft standards as a player-coach-you are still a designer, not just a manager; taste and collaboration with growth, core, AI, and design systems teams matter

What You'll Bring

• 7+ years of product design experience, including people management experience
• Experience managing product designers across multiple product areas simultaneously
• Strong systems thinking-the surfaces you own span B2B, B2C, and two-sided interactions
• A track record of getting design upstream, not just executing on PM direction
• Comfort operating without perfect information in a fast-moving environment
• Player-coach mindset-craft and taste are as important as management skills
• Proficiency with Figma and modern design tools; familiarity with prototyping and design systems workflows
• Experience with AI-powered design tools and workflows (e.g., AI-assisted prototyping, generative design, AI-powered user research analysis)

You'll Thrive Here if You

• Experience designing for coaching, health, or human development platforms
• Familiarity with enterprise B2B design patterns and complex administrative workflows
• Experience with two-sided marketplace or platform design
• Background integrating AI capabilities into product experiences

AI at BetterUp
Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company, adaptation and continuous learning are part of our daily work. We're looking for teammates who are excited to evolve alongside technology - people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work. These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation. During our interview process, you'll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact.
As a Product Design Manager, you'll:

• Model openness to AI-powered change and encourage teammates to try new ways of working
• Adopt new AI tools with curiosity, help the team unlearn outdated habits, and support emotional resilience during AI-driven transition
• Create a psychologically safe environment for the team to experiment with AI tools and share both successes and failures
• Actively use AI in your own design work and transparently share your process with the team

During our interview process, you'll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact. We encourage all candidates to share examples of how they've used AI tools in their work-whether Figma plugins, generative design tools, or AI-powered user research analysis.
Benefits:
At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.

• Access to BetterUp coaching; one for you and one for a friend or family member
• A competitive compensation plan with opportunity for advancement
• Medical, dental, and vision insurance
• Flexible paid time off
• Per year:
  
  • All federal/statutory holidays observed
  • 4 BetterUp Inner Workdays (https://www.betterup.co/inner-work)
  • 5 Volunteer Days to give back
  • Learning and Development stipend
  • Company wide Summer & Winter breaks
• Year-round charitable contribution of your choice on behalf of BetterUp
• 401(k) self contribution

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don't hesitate to reach out - we encourage everyone interested in joining us to apply.
BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.
The base salary range for this role is as follows:
New York City and San Francisco: $210,000 - $260,000
Austin and Arlington: $190,000 - $238,000
Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to support@betterup.co