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TEMP - Deputy Manager, Duty

Company: Transportation Management Services Inc. (TMS)
Position Type: Fixed Term Contract (June - July/August)
Reports To: Duty Manager / Operations Senior Manager
Kansas City, Missouri, United States

POSITION OVERVIEW

The Deputy Manager, Duty plays a key operational leadership role in overseeing real-time transport operations during assigned shifts for FIFA World Cup 2026™ in Kansas City.

This role supports the coordination of all active transport functions across venues, depots, bus operations, and city-wide mobility services, ensuring seamless execution of the transport plan during live operations.

Working within the Transport Operations Centre (TOC) and wider command structure, the Deputy Manager, Duty acts as a central decision-maker during shifts, ensuring operational issues are resolved quickly and effectively while maintaining alignment with FIFA service levels and safety standards.

KEY RESPONSIBILITIES

Shift Leadership & Duty Management
• Act as the operational lead during assigned shifts, overseeing live transport operations across all functional areas.

Real-Time Operations Oversight
• Monitor and coordinate transport activities across venues, depots, bus staging, Last Mile, LATMP, and rideshare operations.

Command & Control Coordination
• Monitor and coordinate transport activities across venues, depots, bus staging, Last Mile, LATMP, and rideshare operations.

Incident & Escalation Management
• Lead response to incidents, disruptions, delays, or safety concerns, ensuring timely resolution and escalation when required.

Stakeholder Coordination
• Liaise with operational managers, security teams, law enforcement, and city agencies to ensure coordinated responses.

Service Performance Monitoring
• Track service delivery, vehicle flow, passenger movement, and operational KPIs in real time.

Contingency Implementation
• Activate contingency plans and adjust operations in response to changing conditions or demand.

Reporting & Handover
• Provide shift reports, incident logs, and operational updates; ensure smooth handovers between duty shifts.

Staff Oversight
• Support supervision of operational teams and ensure alignment with workforce deployment and scheduling.

SKILLS & KNOWLEDGE

• Strong understanding of transport operations, event mobility, and multi-modal coordination.
• Experience working in operations control environments (TOC, DOC, BOC, or command centres).
• Excellent decision-making and problem-solving skills in high-pressure situations.
• Strong communication and stakeholder coordination abilities.
• Ability to interpret operational data and respond in real time.
• Proficiency in Microsoft 365 and transport management systems.
• Strong leadership and team coordination capabilities.

QUALIFICATIONS & EXPERIENCE

• Minimum 4–6 years of experience in transport operations, event logistics, or operations control roles.
• Experience in large-scale events, command centres, or transport coordination environments preferred.
• Proven experience in operational leadership or duty management roles.
• Experience managing multi-functional teams and complex operational environments.
• Fluency in English required; multilingual or bilingual ability is an advantage.

ABOUT TMS:

Transportation Management Services, Inc. (TMS) is a global leader in ground transportation management, logistics, mobility planning, and venue transportation solutions. For more than 30 years, TMS has delivered world-class transportation operations for some of the world’s most complex events, guided by a commitment to reliability, safety, and operational excellence.

With experience spanning over 1,450 major events and contracts, TMS has safely transported more than 120 million passengers worldwide, establishing a reputation for precision planning, innovative mobility solutions, and trusted delivery.

Our distinguished portfolio includes transportation operations for globally recognized events such as the FIFA World Cup™, Olympic Games, Formula One, NBA, the Kentucky Derby, and Coachella, as well as major corporate clients including Microsoft and Google. TMS also supports large-scale citywide conventions and trade shows such as NAHB, NAB, SEMA, NACS, and ICSC, ensuring seamless mobility solutions for attendees, staff, and stakeholders.

As Kansas City prepares to host the FIFA World Cup 2026, the world is watching. Delivering safe, reliable, and coordinated transport operations will play a critical role in ensuring fans, teams, officials, and the workforce move efficiently across the city and tournament venues.

TMS is honored to lead the KC2026 Transport Mobility Plan for the upcoming tournament in Kansas City this summer, in partnership with HNTB and Burns & McDonnell. Guided by our vision, “United by One Goal,” our mission is to deliver a transportation experience that is safe, seamless, memorable, and distinctly Kansas City for all participants and visitors during the tournament.

The employee’s responsibilities reflect the current needs and requirements of the Company as of the date of issuing this position description. Responsibilities may evolve as operational needs change.

Transportation Management Services, Inc. is proud to be an Equal Opportunity Employer (EOE). 

TMS is proud to be an Equal Opportunity Employer (EOE). We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any characteristic protected by

Be part of the team delivering world-class mobility for the FIFA World Cup 2026™.