Are you a hands-on, service-driven leader who thrives on building high-performing teams and delivering exceptional client experiences?
We are looking for a
Personal Lines Department Director to lead our service team, drive retention, and ensure operational excellence. This is a strategic, high-impact role where your leadership directly shapes client satisfaction, team culture, and sustainable growth.
Location: Kansas (at an office in Louisburg, Paola, Overland Park, Lawrence, or Topeka) - Hybrid flexibility available
Why You'll Love This Role:
- Lead, coach, and inspire a talented Personal Lines service team.
- Drive operational consistency, quality assurance, and exceptional client experiences.
- Partner with producers, leadership, and carriers to support growth and retention goals.
- Influence processes, metrics, and culture to strengthen performance and collaboration.
What You'll Do:
- Team Leadership & Development: Lead huddles, 1:1 coaching, and professional growth initiatives. Create a culture of accountability, collaboration, and continuous improvement.
- Operational Excellence: Ensure workflows are efficient, accurate, and consistently executed. Implement quality assurance practices that drive measurable improvements.
- Client Retention & Growth: Support proactive renewals, cross-sell/up-sell opportunities, and relationship-building strategies.
- Data-Driven Insights: Use dashboards and metrics to guide coaching, identify opportunities, and improve results.
- Collaboration & Market Partnerships: Partner with producers and carriers to strengthen placements, resolve escalations, and enhance the client experience
What We're Looking For:
- 7+ years in the insurance industry, including 3+ years in leadership within Personal Lines or client-service operations.
- Have at least 3 years of experience within an independent agency
- Proven success leading service teams, improving processes, and driving client satisfaction.
- Hands-on experience working with carriers and producers to resolve issues and strengthen relationships.
- Strong coach, communicator, and collaborator who leads by influence and example.
- Deep understanding of Personal Lines products, carrier appetites, and agency operations.