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Dentaquest Jobs (NOW HIRING)

Dentaquest

Account Representative

Mequon, WI · On-site

Represent DentaQuest at health fairs, member enrollment and other community events as required. * Update Executive Director and Vice President regularly on major issues, both internal and external.

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How much do dentaquest jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for dentaquest in the United States is $20.70, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.56 per hour, depending on experience, location, and employer.

What are some common challenges faced by team members working at DentaQuest, and how does the organization support employees in overcoming them?

At DentaQuest, team members often work in a fast-paced environment where adaptability and attention to detail are crucial, especially when handling sensitive patient information and navigating diverse dental benefit plans. Common challenges include staying updated with evolving regulations in dental care and managing high volumes of inquiries from members or providers. DentaQuest supports employees through comprehensive training programs, clear communication channels, and access to resources such as mentorship and ongoing professional development, helping staff maintain high service standards and grow their expertise.

What is the difference between Dentaquest vs Dental Assistant?

AspectDentaquestDental Assistant
CredentialsVaries; often requires dental-related certifications or experienceHigh school diploma; dental assisting certification often preferred
Work EnvironmentDental clinics, community health programs, insurance-related settingsDental offices, clinics, hospitals
Employer & Industry UsageDental insurance providers, healthcare organizationsDental practices, clinics, hospitals

While Dentaquest primarily refers to a dental insurance provider or organization, a Dental Assistant is a clinical role working directly with patients in dental offices. Dentaquest employees may work in administrative or support roles within the dental industry, whereas Dental Assistants perform hands-on clinical tasks. Both roles are integral to dental health services but differ significantly in responsibilities and work settings.

What is DentaQuest and what do they do?

DentaQuest is a leading dental benefits administrator in the United States, focused on improving the oral health of individuals through managed dental care programs. They partner with state governments, commercial health plans, and employers to provide dental insurance plans and services. DentaQuest also invests in community initiatives and research to help reduce oral health disparities and promote access to quality dental care. Their offerings include administering Medicaid, Medicare Advantage, and commercial dental plans, as well as providing resources for preventive dental care.

What are the key skills and qualifications needed to thrive as a DentaQuest dental insurance representative, and why are they important?

To thrive as a DentaQuest dental insurance representative, you need a thorough understanding of dental insurance policies, claims processing, and customer service, often supported by a background in insurance or healthcare administration. Familiarity with insurance management software, CRM systems, and regulatory compliance tools is typically required. Excellent communication, problem-solving, and attention to detail are soft skills that set top performers apart in this role. These skills ensure accurate support for members and providers, efficient claims handling, and a positive customer experience.
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Dentaquest jobs near you
Infographic showing various Dentaquest job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 55% Physical, 24% Hybrid, and 21% Remote job distribution, with an average salary of $43,066 per year, or $20.7 per hour.
Account Representative

Account Representative

Dentaquest

Mequon, WI

Other

Posted 9 days ago

DentaQuest rating

5.2

Company rating: 5.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

288th of 299 rated insurance

Job description

JOB SUMMARY: The Account Representative is responsible for the support of contract management, client retention and growth of the current business from the corporate office.
JOB RESPONSIBILITIES:

  • Responsible for on-going support of effective communications and service to the current clients via conference calls, department meetings, and other direct contact as required.
  • Manage and organize workflows between Client Services Department and other departments to ensure efficient and accurate outcomes; proactively identify and resolve client, provider and member issues, working with multiple departments within the organization.
  • Assist Executive Director by managing the communication of client expectations to DentaQuest internal staff to ensure DentaQuest meets the terms of the RFP and contracts and expectations are delivered timely and effectively.
  • Coordinate activities that help to strengthen and expand the provider network and participate in the planning of outreach activities to members.
  • Monitor changes in regulations and fee schedules, and ensure compliance with state and federal guidelines.
  • Responsible for generation and review of assigned client reports; ensure accuracy of information and timely delivery.
  • Research compliance failures identified on reports. Notify Executive Director of deficiencies; coordinate resolution/correction of deficiencies with appropriate internal departments.
  • Complete ad hoc reports, miscellaneous tasks and projects as requested or assigned by Executive Directors and Vice President.
  • Responsible for updating Office Reference Manuals, coordinating benefit table updates with Systems Support, and drafting provider update notifications.
  • Provide ongoing training for DentaQuest staff on administration of clients; communicate information accurately and effectively.
  • Represent DentaQuest at health fairs, member enrollment and other community events as required.
  • Update Executive Director and Vice President regularly on major issues, both internal and external.
  • Develop process improvements and increased productivity to benefit DentaQuest and the clients.
  • Perform projects as assigned by Executive Director and Vice President.
  • Adhere to DentaQuest business processes.
  • Other duties as assigned.

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