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Dental Software Customer Success Jobs in Decatur, GA

Finastra

Customer Success Manager

Atlanta, GA · On-site +1

Who are we? At Finastra, we're a global leader in financial services software, dedicated to ... The Customer Success Manager (CSM) uses deep industry and product knowledge, business strategy ...

UserIQ

Customer Success Manager

Atlanta, GA

Real Customer Success comes from the heart. You have the best customer management and business ... at a software company Proficient in Office Software You're driven: No one needs to push you to ...

Evident.io

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager The world's largest organizations rely on Evident to help them protect ... dental, vision benefits and 401K • Unlimited PTO • Paid parental leave to support you and your ...

New

Evident ID

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager, you'll develop your skills in customer engagement, project ... dental, vision benefits and 401K • Unlimited PTO • Paid parental leave to support you and your ...

Evident ID

Customer Success Manager

Atlanta, GA · Remote

As a Customer Success Manager, you'll develop your skills in customer engagement, project ... Full medical, dental, vision benefits and 401K * Unlimited PTO * Paid parental leave to support you ...

Evident ID

Customer Success Manager

Atlanta, GA · Remote

As a Customer Success Manager, you'll develop your skills in customer engagement, project ... Competitive pay package, including base pay and stock options Full medical, dental, vision benefits ...

Evident ID

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager, you'll develop your skills in customer engagement, project ... dental, vision benefits and 401K • Unlimited PTO • Paid parental leave to support you and your ...

Barco

Customer Success Manager

North Metro, GA · On-site

Develop customer success plans aligned with customer business objectives. * Monitor customer health ... Strong technical affinity, preferably within software, audiovisual (AV), visualization, networking ...

Protomiq

Customer Success Manager

Atlanta, GA · On-site

$65K - $75K/yr

We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS ... Requirements: * 2+ years of automotive software experience (SaaS) or in a dealership role utilizing ...

TradePending

Customer Success Manager

Atlanta, GA · On-site

We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS ... Requirements * 2+ years of automotive software experience (SaaS) or in a dealership role utilizing ...

Lever Demo 2

Customer Success Manager

Atlanta, GA

As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest ... Skill Set: * 3+ years of customer relationship or account management experience working in software ...

Protomiq LLC

Customer Success Manager

Atlanta, GA

$65K - $75K/yr

We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS ... Requirements * 2+ years of automotive software experience (SaaS) or in a dealership role utilizing ...

Protomiq LLC

Customer Success Manager

Atlanta, GA

$65K - $75K/yr

We are seeking a Customer Success Manager (CSM) to join our growing team in the automotive SaaS ... Requirements * 2+ years of automotive software experience (SaaS) or in a dealership role utilizing ...

Verint Systems

Customer Success Manager

Atlanta, GA · On-site

Overview of Job Function The Customer Success Manager (CSM) is a strategic role that serves as our ... Proficiency in quickly learning and understanding software, with the ability to effectively ...

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Showing results 21-40

All JobsDental Software Customer Success JobsDental Software Customer Success Jobs in Decatur, GA

Dental Software Customer Success information

See Decatur, GA salary details

$31.7K

$81.1K

$136.7K

How much do dental software customer success jobs pay per year?

As of Aug 6, 2026, the average yearly pay for dental software customer success in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a dental software customer success professional?

To thrive as a Dental Software Customer Success professional, you need a solid understanding of dental practice workflows, strong problem-solving abilities, and experience with customer relationship management, typically supported by a background in dental technology or customer service. Familiarity with dental practice management software, CRM platforms, and ticketing systems is commonly required. Excellent communication, patience, and the ability to educate and empathize with users are standout soft skills in this role. These capabilities are crucial for ensuring clients maximize software value, achieve satisfaction, and remain loyal to the product.

What is the difference between Dental Software Customer Success vs Dental Software Support Specialist?

AspectDental Software Customer SuccessDental Software Support Specialist
Primary FocusBuilding long-term client relationships, onboarding, and ensuring product adoptionTroubleshooting technical issues, resolving user problems, and providing technical support
Required SkillsCommunication, relationship management, product trainingTechnical knowledge, problem-solving, software troubleshooting
Work EnvironmentCustomer-facing, proactive engagement with clientsHelp desk or support center, reactive problem resolution
CertificationsOften requires knowledge of dental software and customer service certificationsTechnical certifications related to software or IT support

While both roles involve working with dental software, Dental Software Customer Success focuses on client retention, onboarding, and ensuring users derive value from the product. In contrast, Dental Software Support Specialists primarily handle technical issues and troubleshooting. Both roles are essential for a successful dental software company but serve different functions in the customer journey.

What is a dental software customer success professional?

A Dental Software Customer Success professional is responsible for helping dental practices effectively use their software solutions. They work closely with clients to ensure they are satisfied, troubleshoot issues, provide training, and help optimize the software’s benefits. Their goal is to maximize customer retention and ensure practices get the most value from their technology. They often serve as a bridge between the customer and the software provider, relaying feedback and supporting smooth onboarding and usage.

What are some common challenges faced by dental software customer success professionals, and how can they address them?

Dental Software Customer Success professionals often encounter challenges such as helping clients adapt to new technologies, handling technical troubleshooting, and bridging communication between dental practices and the software development team. Successfully addressing these issues requires strong problem-solving skills, patience, and the ability to simplify complex concepts for non-technical users. Building trust with clients and collaborating closely with internal teams are essential for ensuring smooth software onboarding and ongoing satisfaction.
What job categories do people searching Dental Software Customer Success jobs in Decatur, GA look for? The top searched job categories for Dental Software Customer Success jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Dental Software Customer Success jobs? Cities near Decatur, GA with the most Dental Software Customer Success job openings:
Dental Software Customer Success jobs near you
Infographic showing various Dental Software Customer Success job openings in Decatur, GA as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $81,098 per year, or $39 per hour.

Customer Success Manager

Finastra

Atlanta, GA • On-site, Remote

Full-time

Medical, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Who are we?


At Finastra, we're a global leader in financial services software, dedicated to expanding access to financial services and shaping what's next for the industry. Our technology powers missioncritical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world's top 50 banks, in more than 110 countries.

What Will You Contribute?

The Customer Success Manager (CSM) uses deep industry and product knowledge, business strategy insight, and strong account management skills to ensure customers achieve measurable value from Finastra's solutions and services.

You will partner closely with Account Executives from presales through the full customer lifecycle. While AEs coordinate activity through the sales cycle, you own customer success from point of sale-driving adoption, value realization, customer satisfaction, and longterm retention.

Working in collaboration with the broader BU CXO teams, you will help deliver an excellent customer experience and support Finastra's strategic goals of improved retention, increased adoption, and customer value creation.

Responsibilities & Deliverables:

  • Deliver Finastra's success strategy in alignment with the defined success framework and coverage model.

  • Build strong internal partnerships across Sales, Support, Services, and Product to ensure a seamless and positive customer experience.

  • Lead proactive customer engagement from point of sale, establishing and maintaining a consistent cadence throughout the customer journey.

  • Develop Customer Success Plans that connect customer business goals with Finastra's value propositions; define and track value realization and solution adoption.

  • Maximize value for customers by coordinating internal teams, sharing feedback, driving improvements, and highlighting success stories.

  • Partner with Services and Customer Support to ensure customers receive proper training and understand how to fully leverage available resources.

  • Identify crosssell and upsell opportunities aligned with customer strategy; collaborate with Sales to progress them.

  • Proactively identify risks within accounts; orchestrate and mediate escalation resolution by coordinating the right internal stakeholders.

  • Ensure clear tracking and reporting on adoption, usage, and customer health metrics.

  • Maintain strong customer relationships built on credibility, consistency, and value delivery.

Required Skills & Experience:

  • Experience in a customerfacing role such as consulting, customer support, or account management, including issue resolution and relationship management.

  • Demonstrated ability to build Customer Success Plans and deliver measurable outcomes (e.g., NPS results, retention).

  • Strong communication, presentation, and interpersonal skills, with the ability to influence, negotiate, and challenge stakeholders effectively.

  • Customercentric mindset with a passion for delivering excellence and driving customer value.

  • Ability to work autonomously, take ownership, and maintain accountability.

  • Designthinking mindset with strong rootcause identification and problemsolving capabilities.

  • Strong prioritization and reporting skills; ability to synthesize and communicate key insights.

  • Commercial and business acumen with the ability to understand and speak to customer business drivers.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:


Flexibility:Enjoy unlimited vacation,based on your location and business priorities. Hybrid working arrangements,andinclusive policies such as paid time off for voting, bereavement, and sick leave.

Well-being:Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.

Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

Sustainability:Benefit from paid time off for volunteering and donation matching.

DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

Career Development:Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition:Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.


*Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!

Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.

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