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Delta Customer Service Rep Jobs (NOW HIRING)

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The Customer Service Representative (CSR) plays a vital role in maintaining customer satisfaction by providing timely and effective support. Working within a small team of 1-5 members, the CSR ...

Customer Service Representative

Baton Rouge, LA · On-site

$12.50 - $17/hr

The Customer Service Representative will support the outside sales team, operations team and customers with prompt service, accurate order entry, on-time delivery of product and effective issue ...

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

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Delta Customer Service Rep information

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$9

$18

$26

How much do delta customer service rep jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for delta customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Delta Customer Service Rep?

Delta Customer Service Representatives are frontline employees who assist Delta Air Lines passengers with reservations, check-ins, boarding, baggage handling, and general inquiries. They play a crucial role in ensuring a positive travel experience by providing excellent customer service and resolving any issues or concerns that passengers may have. These representatives work at airports, over the phone, or via online platforms, and must be knowledgeable about Delta's policies, procedures, and services. Strong communication skills, patience, and the ability to handle stressful situations are essential for this role.

What skills and qualifications are needed to be a Delta Customer Service Rep?

To thrive as a Delta Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with airline reservation systems, ticketing software, and proficiency in using customer relationship management (CRM) tools are typically required. Outstanding interpersonal skills, patience, and a calm demeanor help set candidates apart in handling passenger concerns. These skills are crucial for providing seamless travel experiences, resolving issues efficiently, and ensuring customer satisfaction in a fast-paced environment.

How does a Delta Customer Service Rep collaborate with other airport teams to resolve passenger issues?

As a Delta Customer Service Rep, collaboration with other airport teams—such as baggage services, gate agents, and security—is a key part of the daily workflow. When passenger issues arise, reps often coordinate closely with these departments to quickly resolve delays, baggage mishaps, or special assistance requests. Effective communication and teamwork ensure passengers receive timely updates and solutions, making the experience smoother for both customers and staff. This cross-functional approach helps build problem-solving skills and offers valuable exposure to various aspects of airline operations.

What is the difference between Delta Customer Service Rep vs American Airlines Customer Service Agent?

AspectDelta Customer Service RepAmerican Airlines Customer Service Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentAirport counters, call centers, online supportAirport counters, call centers, online support
Industry UsageMajor airline, Delta Air LinesMajor airline, American Airlines
Job FocusAssisting Delta passengers, ticketing, baggage, flight infoAssisting American Airlines passengers, ticketing, baggage, flight info

Both roles involve assisting airline passengers with ticketing, baggage, and flight information. The main differences lie in the airline brand, work environment specifics, and company policies. Both positions require similar credentials and serve similar customer service functions within their respective airlines.

Does Delta offer remote customer service jobs?

Delta Customer Service Representatives typically work in call centers or airport locations, but some remote customer service roles may be available depending on the position and company policies. These roles often require strong communication skills and familiarity with customer service tools. Candidates should review specific job postings for remote opportunities and requirements.

What is the easiest job to get at Delta Customer Service Rep?

The easiest role within Delta Customer Service is typically an entry-level customer service agent position, which often requires a high school diploma or equivalent and good communication skills. These roles usually have minimal experience requirements and may involve on-the-job training, making them accessible to many applicants.

What cities are hiring for Delta Customer Service Rep jobs?

Cities with the most Delta Customer Service Rep job openings:

What are popular job titles related to Delta Customer Service Rep jobs?

For Delta Customer Service Rep jobs, the most frequently searched job titles are:

Infographic showing various Delta Customer Service Rep job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR Customer Service Representative

Auburn, AL • On-site

Gas Express LLC
Retail • 51 - 200 employees

$13.50 - $18.25/hr

Other

Re-posted 4 days ago


Job description

Customer Service Representative

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control of the location.

Essential Sales Duties and Responsibilities

  • Provide excellent customer service skills in all interactions
  • Ensure all cash handling policies are followed explicitly
  • Restock all store items as directed by Store Manager or customer needs
  • Plus sell to every customer, regardless of what they purchase
  • Perform all duties related to serving our customers
  • Provide training assistance to new CSR's
  • Provide prompt, courteous customer service and resolve customer issues on shift
  • Submits to the Store Manager for approval, a grocery order for their assigned sections or categories
  • Front and face all product to create a visually attractive display for our customers
  • Review, complete and suggest changes to all build-to's
  • Provide feedback for the fast food service area of the store
  • Complete reports assigned by the Store Manager
  • Accept applications to be considered for employment
  • Follow company procedures when working with vendors including checking in order and verifying quantities
  • Adhere to all company policies and procedures
  • Prepare and finalize shift close-out reports
  • Inspect store facilities/equipment for safety, cleanliness and proper working order
  • Complete all price changes and promotional price changes
  • Document and report a safety incident or injury
  • Document and report a maintenance request
  • The CSR may be asked to participate in any other related task or activity which management determines his/her skills would be useful or needed

Requirements

Minimum Qualifications and Prerequisites

  • High School diploma or GED preferred
  • Outstanding customer service skills
  • Have reliable transportation and can arrive at the store on time
  • Has a positive attitude and promotes the company and is a team player
  • Must have basic computer skills
  • Must be well organized and manages time well
  • Possess good people interaction skills
  • Works as scheduled by the Store Manager. Schedule must be flexible to include being available to work all shifts and all days of the week. Work week may exceed 40 hours per week during hard to staff times