ZipRecruiter

Log In

1

Delta Customer Service Rep Jobs (NOW HIRING)

Masco Corporation

Customer Service Rep II

Santa Ana, CA · On-site

$18.40 - $24.75/hr

At Delta Faucet Company, we are committed to transforming everyday experiences with water through ... as a Customer Service Representative II. In this role you will research and respond to luxury ...

Domino's Franchise

Customer Service Rep Delta Dr

El Paso, TX · On-site

$14.50 - $19.75/hr

From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Professional JobsDelta Customer Service Rep Jobs

Delta Customer Service Rep information

See salary details

$9

$18

$26

How much do delta customer service rep jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for delta customer service rep in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Delta Customer Service Rep?

Delta Customer Service Representatives are frontline employees who assist Delta Air Lines passengers with reservations, check-ins, boarding, baggage handling, and general inquiries. They play a crucial role in ensuring a positive travel experience by providing excellent customer service and resolving any issues or concerns that passengers may have. These representatives work at airports, over the phone, or via online platforms, and must be knowledgeable about Delta's policies, procedures, and services. Strong communication skills, patience, and the ability to handle stressful situations are essential for this role.

What skills and qualifications are needed to be a Delta Customer Service Rep?

To thrive as a Delta Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with airline reservation systems, ticketing software, and proficiency in using customer relationship management (CRM) tools are typically required. Outstanding interpersonal skills, patience, and a calm demeanor help set candidates apart in handling passenger concerns. These skills are crucial for providing seamless travel experiences, resolving issues efficiently, and ensuring customer satisfaction in a fast-paced environment.

How does a Delta Customer Service Rep collaborate with other airport teams to resolve passenger issues?

As a Delta Customer Service Rep, collaboration with other airport teams—such as baggage services, gate agents, and security—is a key part of the daily workflow. When passenger issues arise, reps often coordinate closely with these departments to quickly resolve delays, baggage mishaps, or special assistance requests. Effective communication and teamwork ensure passengers receive timely updates and solutions, making the experience smoother for both customers and staff. This cross-functional approach helps build problem-solving skills and offers valuable exposure to various aspects of airline operations.

What is the difference between Delta Customer Service Rep vs American Airlines Customer Service Agent?

AspectDelta Customer Service RepAmerican Airlines Customer Service Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentAirport counters, call centers, online supportAirport counters, call centers, online support
Industry UsageMajor airline, Delta Air LinesMajor airline, American Airlines
Job FocusAssisting Delta passengers, ticketing, baggage, flight infoAssisting American Airlines passengers, ticketing, baggage, flight info

Both roles involve assisting airline passengers with ticketing, baggage, and flight information. The main differences lie in the airline brand, work environment specifics, and company policies. Both positions require similar credentials and serve similar customer service functions within their respective airlines.

Does Delta offer remote customer service jobs?

Delta Customer Service Representatives typically work in call centers or airport locations, but some remote customer service roles may be available depending on the position and company policies. These roles often require strong communication skills and familiarity with customer service tools. Candidates should review specific job postings for remote opportunities and requirements.

What is the easiest job to get at Delta Customer Service Rep?

The easiest role within Delta Customer Service is typically an entry-level customer service agent position, which often requires a high school diploma or equivalent and good communication skills. These roles usually have minimal experience requirements and may involve on-the-job training, making them accessible to many applicants.

What cities are hiring for Delta Customer Service Rep jobs?

Cities with the most Delta Customer Service Rep job openings:

What are popular job titles related to Delta Customer Service Rep jobs?

For Delta Customer Service Rep jobs, the most frequently searched job titles are:

Infographic showing various Delta Customer Service Rep job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Shreveport, LA • On-site

Delta Utilities Services, LLC
See more jobs at Delta Utilities Services, LLCexternal

$13.25 - $17.75/hr

Other

Posted 13 days ago

Job description

JOB SUMMARY/PURPOSE

Delta Utilities is seeking a professional customer service representative with top performance in productivity, satisfaction and quality scores, the role will be responsible for delivering a best-in-class customer experience to Delta Utilities’ customers through voice, chat and email interactions, with a goal of resolving their issue on their first interaction.

The ideal candidate will be a professional with great communication skills and stellar process and schedule adherence; this team member is excited about supporting our customers and aligning with Delta Utilities mission and values. This is a full-time position based in Shreveport, Louisiana.

***Successful candidates must remain in the role for a minimum of 12 months before seeking other opportunities internally.

****

JOB DUTIES/RESPONSIBILITIES

  • Responds to all Delta Utility customers requesting support questions relating to all Company customer service inquiries via verbal and/or written communication with a focus on one call resolution.
  • Issues orders to establish or discontinue gas services or to establish gas services.
  • Resolves billing inquiries, performs account adjustments, negotiates payment arrangements and deposit amounts, processes online customer service and electronic billing inquiries and follows-up on customer accounts.
  • Negotiates and/or accepts payments and payment arrangements with delinquent customers that achieve mutually agreed terms and conditions following outlined policies.
  • Manages customer complaints within guidelines of company policy to ensure consistency and the highest quality of customer service. Provides follow-up by completing appropriate records and documentation.
  • Maintains current knowledge of Company systems, policies, procedures, reporting and other information to identify customer needs and ensure customer satisfaction.
  • Interacts with other departments to resolve customer inquiries and achieve customer satisfaction.
  • Considers each customer contact an opportunity to sell or promote additional value-added products or services offered by the company (i.e. IVR, Web, etc.)
  • Performs related job duties as assigned and required.

****_
_

MINIMUM REQUIREMENTS

** Minimum education required of the position**

  • Requires a high school education or GED.

Minimum experience required of the position

  • Requires one (1) year of customer service, billing, or collections experience.

**** ** Minimum knowledge, skills and abilities preferred of the position**

  • Experience working in a metric-driven environment with responsibility of delivering good to world class results.
  • Strong written and verbal communication skills to deliver quality interactions.
  • High Active Listening to effectively resolve the customer’s issue on the first interaction.
  • Emotional intelligence and empathy skills needed to deliver desired outcomes.
  • Negotiation Skills to bring accounts back into good standing in a timely manner.

****Any certificates, licenses, etc. required for the position

  • None

** Notice: As a safety sensitive position, compliance with Department of Transportation (DOT) and Pipeline & Hazardous Materials Safety Administration (PHMSA) drug and alcohol regulations is required, including but not limited to pre-employment drug testing and background screening.**

** Physical Requirements**

  • Able to operate a personal computer, either desktop or laptop.
  • Able to sit for extended periods of time.
  • Able to operate a copy machine, fax machine, calculator, telephone and other miscellaneous office equipment.
  • Able to exert up to 10 Lbs. of force occasionally, and /or a minimal amount of force frequently to lift, carry, push or otherwise move objects.

Working Conditions

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

  • Perform other job-related duties as assigned, within your scope of responsibilities.
  • Job duties are performed in a normal and clean office environment with normal noise levels.
  • Work is predominately done while standing or sitting.
  • The ability to comprehend, document, calculate, visualize and analyze are required.
  • Able to work regular hours, with occasional overtime.

** __**

** About Delta Utilities**

Delta Utilities is a natural gas utility headquartered in New Orleans, LA that provides safe, reliable natural gas service across Louisiana and Mississippi. We understand the value of dependable energy and our important role in building stronger, more resilient communities. Delta Utilities is a $1.7 billion organization that represents 600,000 customers and is among the top 40 natural gas utilities in the United States.

Delta Utilities acquired CenterPoint Energy's natural gas utility operations in Louisiana and Mississippi in April 2025 and acquired Entergy's natural gas utilities in Baton Rouge and New Orleans in July 2025.

Delta Utilities is regulated by the Louisiana Public Service Commission, the Mississippi Public Service Commission, and the New Orleans City Council. We work closely with our regulatory agencies to deliver safe and reliable natural gas service and maintain fair rates for our customers.

Learn more at https://deltautilities.com.

Delta Utilities and associated entities are equal-opportunity employers. We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.

#LI-TM1

Apply