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Delivery Services Manager Jobs in Indiana (NOW HIRING)

SIRS

Waiver Services Manager

Boonville, IN · On-site

Assure communication, consistency of service delivery, and proper training is completed. * Operate ... Case Management * Coordinate activities to ensure that housing, community access, medical, and ...

ASM Global

Premium Services Manager

Fishers, IN · On-site

POSITION: Premium Services Manager DEPARTMENT: Food & Beverage REPORTS TO: Director of Food ... We deliver a fully integrated solution of premium services that keeps our partners front and center ...

Mace

Project Services Manager

Indianapolis, IN · Hybrid

Delivers the project objectives in line with the Project Plan, leads and supervises the project ... in place and suitably managed and monitored in line with Mace Way/Service Excellence.

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All JobsDelivery Services JobsDelivery Services Manager JobsDelivery Services Manager Jobs in Indiana

Delivery Services Manager information

See Indiana salary details

$29.8K

$88.3K

$143.3K

How much do delivery services manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for delivery services manager in Indiana is $88,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,300.00 and $115,400.00 per year, depending on experience, location, and employer.

What does a delivery services manager do?

A Delivery Services Manager oversees the planning, coordination, and execution of delivery operations within a company or organization. They are responsible for ensuring that products or services are delivered to clients on time and in good condition. Their duties often include managing delivery staff, optimizing routes, handling customer inquiries or complaints, and ensuring compliance with safety and quality standards. Additionally, they may analyze delivery processes to identify areas for improvement and implement strategies to enhance efficiency.

What are the key skills and qualifications needed to thrive as a delivery services manager?

To thrive as a Delivery Services Manager, you need strong organizational skills, logistics experience, and often a degree in supply chain management or a related field. Familiarity with transportation management systems (TMS), route optimization software, and fleet management tools is typically required. Exceptional leadership, problem-solving abilities, and customer service skills help you stand out in this role. These competencies are crucial for ensuring efficient, cost-effective, and reliable delivery operations that meet customer expectations.

What are some common challenges a delivery services manager faces when coordinating between clients and delivery teams?

A Delivery Services Manager often navigates challenges like aligning client expectations with operational realities, managing last-minute schedule changes, and ensuring on-time deliveries despite unforeseen obstacles such as traffic, weather, or staffing shortages. Effective communication and problem-solving skills are key, as the role requires balancing client satisfaction with logistical efficiency. The manager also works closely with cross-functional teams, including customer service, drivers, and warehouse staff, to resolve issues swiftly and keep service levels high.

What is the difference between Delivery Services Manager vs Logistics Coordinator?

AspectDelivery Services ManagerLogistics Coordinator
CredentialsRelevant experience, certifications in supply chain or logisticsSimilar certifications, often entry to mid-level
Work EnvironmentOversees delivery teams, manages routes, and ensures timely deliveriesCoordinates shipments, tracks inventory, and supports logistics operations
Industry UsageCommonly employed in delivery and courier companiesUsed across various industries including manufacturing and retail

The Delivery Services Manager focuses on overseeing delivery operations, managing teams, and ensuring timely service. In contrast, the Logistics Coordinator handles shipment planning, tracking, and supporting overall logistics processes. Both roles require logistics knowledge but differ in scope and responsibilities.

Is delivery services manager a stressful job?

A delivery services manager oversees logistics, schedules, and staff, which can involve high-pressure situations such as meeting delivery deadlines and managing operational issues. The role often requires strong organizational skills and the ability to handle unexpected challenges, which can contribute to stress levels depending on workload and company environment.

What job categories do people searching Delivery Services Manager jobs in Indiana look for?

The top searched job categories for Delivery Services Manager jobs in Indiana are:

What cities in Indiana are hiring for Delivery Services Manager jobs?

Cities in Indiana with the most Delivery Services Manager job openings:

Delivery Services Manager jobs near you
Infographic showing various Delivery Services Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $88,348 per year, or $42.5 per hour.

Waiver Services Manager

SIRS

Boonville, IN • On-site

Full-time

Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Summary: This position is charged with ensuring quality in services provided to individuals with disabilities via the oversight of assigned residential and community services. Duties include: Case management and the supervision, training, and support of assigned personnel. Individual provides technical support, resources and serves as a communication link to key stakeholders and other internal teams. Must be flexible and available to assist with emergent situations and possible coverage needs as part of an on-call rotation. The requirements below are intended to advise applicants of the essential functions and should not be construed as all-inclusive. To be qualified for a particular position, an individual must be able to perform the functions unaided or with the assistance of a reasonable accommodation. This listing does not constitute a contract and SIRS reserves the right to change or reassign job duties or combine positions at any time. Essential Functions Team Support & Development
  • Ensure Master Schedule is in place for all incoming and existing clients.
  • Assure that all initial and ongoing training is completed for all staff.
  • Facilitate conflict resolution among team members when appropriate, notifying VP if necessary.
  • Facilitate evaluations for assigned staff.
  • Assist the HR Department with recruitment and onboarding of personnel in the role of Hiring Coordinator.
  • Conduct regular caseload analysis to ensure adequate staffing to meet client needs.
  • Update personnel data and changes for all direct reports through agency data systems.
  • Addresses performance issues with team members and consults with VP of Community Services when disciplinary action is needed according to SIRS Disciplinary Procedures and Performance Appraisal & Documentation Manual.
  • After consultation and approval with the HR Director, implement appropriate termination procedures.
  • Ensure team has systems in place to monitor client outcomes, quality of services, required documentation, and other regulatory requirements.
  • Assure communication, consistency of service delivery, and proper training is completed.
  • Operate as RCS Resource and support per scheduled rotation.
  • Provide direct service for team members during unexpected emergencies to maintain continuity of service delivery.
Case Management
  • Coordinate activities to ensure that housing, community access, medical, and social wants and needs of the client are reflected in the design of their services.
  • Monitor service activities to assure that they adequately reflect identified goals within the individual plans.
  • Develop and update high risk, seizure management, and dining plans as well as monthly/quarterly summaries.
  • Audit plans of persons served for conformity to CARF standards, person-centered philosophy, and completeness.
  • Assist and ensure completion of Quality Assurance reviews, written Corrective Action Plans, and ensure necessary corrective actions have been taken by responsible person(s) by the target date.
  • Provide feedback to team on best practices.
  • Attend all annual and quarterly meetings as required.
  • Communicate regularly with all Case Managers, Behavior Specialists, and other service providers as well as the Parent/Guardians, Individuals Served, and Team Members providing services.
  • Assure all behavioral and required state and reports are sent in a timely fashion.
  • Ensure that satisfaction surveys are sent to state field representatives and customers on a regular basis, returned, and compiled.
Financial Management
  • Review progress notes and monthly summaries to ensure all activities billed are allowable according to the ISP and state service definitions are followed.
  • Review budget and plan changes. Make appropriate changes to schedules, Case Analysis, CASPer, and other tools that reflect client services.
  • Review and complete approval of time and mileage sheets for accuracy.
  • Monitor staffing and overtime. Implement approval system if determined to be excessive.
  • Review agency financial reports and implement corrective action as required.
File Management
  • Maintain permanent file at the office for all clients directly assigned to you, and assure all documents are in file and up to date.
  • Conduct file reviews to ensure recordkeeping and filing systems are in compliance with CARF and SIRS standards.
  • Develop all Outcome/Goal/Strategy and tracking forms as determined appropriate by the ISP team.
  • Ensure that all data in CASPer is entered and updated.
  • Ensure that RLCs maintain home files and tracking forms.
Record Keeping and Reporting
  • Implement a system for gathering program evaluation information from all team members.
  • Assist in continued development and refinement of client services software.
  • Collect and disseminates information as requested by management.
  • Coordinates with other RCSs to ensure consistency of procedures.
Public Relations
  • Ensures that marketing presentations to potential customers are assigned according to team's operational procedure.
  • Collects and compiles information about the results of team marketing presentations.
  • Sits on planning sessions as requested.
  • Responds to public inquiries regarding SIRS services and directs potential new customers to the VP of Community Services.
Benefits:
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance
JOB QUALIFICATIONS Education and Experience: Bachelor's degree is preferred. Experience in direct service to individuals with disabilities and supervisory experience preferred. Requirements: Demonstrated Leadership Ability, Knowledge of Team Dynamics, Conflict Management, Planning, Personal Time Management, and Organizational Skills, Effective Verbal and Written Communication Skills, reliable transportation, valid driver's license, proof of insurance. Certifications: CPR/First Aid prior to 1st active day on the job. MANDT Training Certification - SIRS will provide training Physical Requirements: Frequent (34%-66% of time). Medium-lifting 50 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 25 lbs. Ability to exert sufficient grip to pick up a 12 oz. can of soft drink. Work while standing, walking, and in seated position. Must have flexible schedule to meet needs of clients. SIRS, Inc. is a qualifying organization under the federal Public Service Loan Forgiveness program. EOE

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