Delivery Service Partner Jobs in Toronto, ON (NOW HIRING)

**must be able to work hybrid in Oakville, ON 3 days/week**

We're building what's next at Jack Morton. 

Experiential marketing is changing fast - how brands show up, how audiences engage, how stories get told live and in the moment. The People team is right in the middle of that change. We're not just supporting the business; we're shaping how it operates, how it scales, and how our people experience working here. 

We're looking for a People Business Partner to join us in Oakville, ON and support our North America operations as part of a global People team spanning seven countries. This isn't a maintenance role. It's a build role - for someone who sees a People function as a product to design, iterate on, and improve, not a service desk to staff. 

If you've been waiting for a chance to actually shape how HR gets delivered - including reimagining what AI can do for our people, our managers, and our work - this is that seat. 

What you'll do 

You'll be the trusted People partner to a portfolio of NAM business leaders, helping them build healthy, high-performing teams in a creative, project-driven agency environment. Day to day, that looks like: 

• Partnering with leaders on org design, workforce planning, talent strategy, performance, and the harder conversations that come with running creative teams under client pressure.
• Owning the employee lifecycle for your client groups - onboarding, development, performance management, ER, offboarding - and looking for what's broken, repetitive, or quietly painful, then fixing it.
• Coaching managers to lead better. Real coaching - direct, specific, useful - not just policy reminders.
• Driving talent and succession conversations that connect to where the business is going, not just where it's been.
• Leading and supporting change through one of the most consequential moments in our agency's history. The current merger integration is reshaping how we operate, and your work will help define how that lands for our people.
• Building AI into how we deliver - from talent reviews to manager enablement to engagement listening - so the People function operates with leverage, not just effort.
• Collaborating globally with People partners in our other regions so what we build in NAM connects to a coherent global employee experience, not a patchwork of local solutions. 

What you bring 

• 5+ years of progressive HR / People experience, with at least 3 years as a true business partner to senior leaders.  
• Strong knowledge of Canadian labor law.  Will be the Canadian SME on the team.
• Experience in tech, agency, creative, professional services, or another fast-moving, project-based environment strongly preferred.   This role requires the ability to effectively manage pace and volume of assignments.
• A genuine builder mindset - you've built or rebuilt processes, programs, or ways of working, not just executed someone else's playbook. 
• Strong command of the core: employee relations, performance, comp basics, employment law, org design. 
• Comfort with ambiguity and change - bonus points for M&A or post-merger integration experience. 
• Hands-on, regular use of AI tools (Microsoft Copilot, ChatGPT, Claude, Gemini, or similar) as a real part of your workflow - not passing familiarity - and ideally early experience designing AI into how a team or function operates. 
• Strong written and verbal communication - you can be direct without being harsh, and clear without being clinical.  Ensures timely and complete follow up with all stakeholders.
• Bachelor's degree or equivalent experience. 

Why this role, why now 

Jack Morton is in the middle of one of the most ambitious chapters in our history. The merger integration is creating something new - bigger, more connected, more globally capable - and the People function is being built alongside it, not bolted on after. That means your fingerprints will be on the employee experience for years to come. 

You'll work with smart, creative people who care about the work and about each other. You'll have leaders who want a real partner, not a process owner. And you'll have room to build. 

How we work 

We're people-first, and we mean it. That shows up in how we coach, how we hire, how we handle hard moments, and how we design the small daily things that add up to "what it feels like to work here." If that resonates, we'd love to talk. 

Jack Morton is an equal opportunity employer. We celebrate the diverse perspectives, experiences, and backgrounds that make our agency - and our work - stronger. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. 

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Requisition #: 2174