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Delivery Manager Jobs in Gilbert, AZ (NOW HIRING)

Inizio Evoke

Technical Delivery Manager

Tempe, AZ · On-site

We are seeking a mid-level Technical Delivery Manager to run the day-to-day support delivery rhythm through a disciplined Kanban process. This role keeps work visible, triaged, assigned, unblocked ...

Inizio Evoke

Technical Delivery Manager

Tempe, AZ · On-site

$115K - $125K/yr

We are seeking a mid-level Technical Delivery Manager to run the day-to-day support delivery rhythm through a disciplined Kanban process. This role keeps work visible, triaged, assigned, unblocked ...

Moove

Infrastructure Delivery Manager

Phoenix, AZ

Own end-to-end delivery of infrastructure projects across the portfolio, from site feasibility through construction and operational launch. Manage multi-site deployments, tracking progress and ...

TTEC

Sales Service Delivery Manager

Tempe, AZ

$70K - $75K/yr

  • Medical

  • PTO

Sales Service Delivery Manager Apply now Save jobSaved job Your potential has a place here with TTECs award-winning employment experience. As a Sales Service Delivery Manager working onsite in Tempe ...

Datavant

Senior Service Delivery Manager

Phoenix, AZ · On-site

$94K - $130K/yr

Coach and mentor Service Delivery Managers to strengthen leadership capability, performance rigor, and decision-making * Support succession planning, readiness, and consistency in performance ...

TTEC

Sales Service Delivery Manager

Tempe, AZ · On-site

$70K - $75K/yr

  • Medical

  • PTO

As a Sales Service Delivery Manager working onsite in Tempe, AZ, you'll help lead a sales-focused customer experience team that brings humanity to business. #experienceTTEC Our employees have spoken.

Castle Biosciences

IT, Product Delivery Manager

Phoenix, AZ · On-site

  • Medical

  • Retirement

  • PTO

CastleBiosciences.comCastle Biosciences Inc. is growing, and we are looking to hire a full-time Product Delivery Manager working from our Phoenix, AZ office location, with a start date of September ...

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All JobsDelivery JobsDelivery Manager JobsDelivery Manager Jobs in Gilbert, AZ

Delivery Manager information

See Gilbert, AZ salary details

$30.9K

$83K

$167K

How much do delivery manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for delivery manager in Gilbert, AZ is $82,974.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,300.00 and $114,600.00 per year, depending on experience, location, and employer.

What is a delivery manager?

A delivery manager works to prevent or resolve any issues or obstacles that may inhibit a team from delivering a product or service quickly. This career requires scrum master skills, specifically in using agile methodology tools to support a team that so that they can work efficiently and make changes rapidly. Other duties include leading production processes, prioritizing workflow tasks, and encouraging a productive work environment. In addition to for-profit companies, government departments and nonprofit organizations also hire delivery managers to streamline their operations. Qualifications vary depending on the company's industry, but delivery managers, in general, have excellent communication and organizational skills. Prior experience as a product or office manager is usually required for this job.

What does a delivery manager do?

A Delivery Manager oversees the planning, execution, and delivery of projects or services within an organization, ensuring they are completed on time and meet quality standards. They coordinate with cross-functional teams, manage stakeholder expectations, and remove obstacles that could impede progress. Delivery Managers are responsible for optimizing processes, managing risks, and facilitating communication to ensure successful delivery outcomes.

How does a delivery manager typically collaborate with cross-functional teams to ensure project success?

A Delivery Manager works closely with cross-functional teams—including developers, testers, business analysts, and stakeholders—to ensure everyone is aligned on project goals and timelines. They facilitate communication, remove roadblocks, and help prioritize tasks to keep the project moving forward. Regular stand-ups, sprint reviews, and status meetings are common practices to foster transparency and collective ownership. By maintaining strong relationships and open channels of communication, Delivery Managers help teams adapt to changes quickly and deliver high-quality outcomes.

What are the key skills and qualifications needed to thrive as a delivery manager, and why are they important?

To thrive as a Delivery Manager, you need strong project management skills, experience in agile methodologies, and a background in business or IT, often supported by a relevant degree. Familiarity with tools like Jira, Trello, and project management certifications such as PMP or Scrum Master are commonly required. Exceptional communication, leadership, and problem-solving abilities help Delivery Managers coordinate teams and manage stakeholder expectations effectively. These skills ensure timely, high-quality project delivery and alignment with organizational goals.

What is the difference between Delivery Manager vs Project Manager?

AspectDelivery ManagerProject Manager
Primary FocusOverseeing the delivery of products or services to clients, ensuring timely and quality deliveryPlanning, executing, and closing projects within scope, time, and budget
CertificationsPMP, Agile certifications, Scrum MasterPMP, PRINCE2, Agile certifications
Work EnvironmentClient-facing, cross-functional teams, often in IT or software developmentProject teams, internal departments, various industries including IT, construction, marketing
Key ResponsibilitiesManaging delivery timelines, coordinating teams, client communicationDefining project scope, managing resources, risk management

While both roles involve managing teams and processes, a Delivery Manager primarily focuses on the successful delivery of products or services to clients, ensuring quality and timeliness. A Project Manager concentrates on planning and executing specific projects within defined constraints. Understanding these differences helps in choosing the right career path or job role.

How much do delivery managers get paid?

Delivery managers typically earn a median annual salary ranging from $80,000 to $120,000, depending on experience, industry, and location. They often oversee project teams, coordinate logistics, and utilize management tools to ensure timely delivery of services or products.
More about Delivery Manager jobs

What are the most commonly searched types of Delivery jobs in Gilbert, AZ?

The most popular types of Delivery jobs in Gilbert, AZ are:

What job categories do people searching Delivery Manager jobs in Gilbert, AZ look for?

The top searched job categories for Delivery Manager jobs in Gilbert, AZ are:

What cities near Gilbert, AZ are hiring for Delivery Manager jobs?

Cities near Gilbert, AZ with the most Delivery Manager job openings:

Delivery Manager jobs near you
Infographic showing various Delivery Manager job openings in Gilbert, AZ as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $82,974 per year, or $39.9 per hour.

Service Delivery Manager

Corsica Technologies, LLC

Scottsdale, AZ • On-site

Full-time

Re-posted 11 days ago

Job description

Job Title - Managed Services Service Delivery Manager

Job Summary

The Managed Services Service Delivery Manager is responsible for ensuring the successful delivery of managed IT services to clients while maintaining high levels of customer satisfaction, service quality, and operational excellence. This role serves as the primary point of contact for clients, overseeing service performance, managing cross-functional teams, driving continuous service improvements, and ensuring adherence to Service Level Agreements (SLAs). The ideal candidate combines strong leadership, customer relationship management, technical understanding, and operational management skills.

Key Responsibilities

Service Delivery Management

  • Own end-to-end service delivery for assigned managed services customers.
  • Ensure services are delivered according to contractual obligations and SLAs.
  • Monitor service performance, availability, and quality metrics.
  • Lead service review meetings and present performance reports to customers.
  • Manage service escalations through successful resolution.

Client Relationship Management

  • Build and maintain trusted relationships with customer stakeholders.
  • Understand customer business objectives and align service delivery accordingly.
  • Act as the primary customer advocate within the organization.
  • Identify opportunities to improve customer satisfaction and expand service offerings.

Operational Management

  • Coordinate cross-functional teams including Service Desk, Infrastructure, Cloud, Security, Network, and Application Support.
  • Ensure effective incident, problem, and change management processes.
  • Drive root cause analysis and preventive actions for recurring issues.
  • Monitor resource utilization and service capacity.

Service Improvement

  • Identify opportunities for continuous service improvement.
  • Implement automation and operational efficiencies.
  • Lead service transition activities for new customers or projects.
  • Develop and execute service improvement plans.

Governance & Reporting

  • Produce regular operational (Weekly and Monthly) and executive service reports.
  • Track KPIs, SLAs, customer satisfaction (CSAT), and service trends.
  • Participate in Quarterly Business Reviews (QBRs) with customers.
  • Ensure compliance with ITIL processes and organizational standards.

Financial Management

  • Monitor service profitability and budget performance.
  • Review contract scope and identify out-of-scope activities.
  • Support renewals, contract negotiations, and service expansions.
  • Collaborate with sales and account management teams on growth opportunities.

Risk & Compliance

  • Identify operational risks and implement mitigation plans.
  • Ensure compliance with security, regulatory, and contractual requirements.
  • Support audits and compliance initiatives.

Required Qualifications

  • Bachelor's degree in Information Technology, Computer Science, Business, or related field (or equivalent experience).
  • 5–8+ years of experience in IT Service Delivery, Managed Services, or IT Operations.
  • 3+ years in a customer-facing leadership or management role.
  • Strong understanding of IT infrastructure, cloud technologies, networking, cybersecurity, and enterprise applications.
  • Experience managing enterprise customers and complex service environments.

Preferred Certifications

  • ITIL Foundation or ITIL 4 Managing Professional

Technical Skills

  • ITIL Service Management
  • Incident, Problem, Change, and Release Management
  • Microsoft Azure, AWS, or Google Cloud Platform
  • Microsoft 365 Administration
  • Autotask, or similar ITSM platforms
  • RMM and Monitoring tools (Datto and SolarWinds)
  • Power BI or similar reporting tools

Soft Skills

  • Excellent communication and presentation skills
  • Strong customer relationship management
  • Leadership and team development
  • Strategic thinking and problem-solving
  • Conflict resolution and negotiation
  • Time management and organizational skills
  • Decision-making under pressure
  • Service improvement initiative completion
  • Revenue growth from managed services accounts

Preferred Experience

  • Experience managing Managed Services Provider (MSP) operations.
  • Experience supporting hybrid cloud and multi-cloud environments.
  • Experience with enterprise IT outsourcing engagements.
  • Familiarity with ISO 20000, ISO 27001, SOC 2, or other IT governance frameworks.
  • Experience leading geographically distributed or offshore support teams.

Success Factors

A successful Managed Services Service Delivery Manager consistently delivers high-quality services, builds strong customer relationships, proactively identifies service improvements, effectively manages operational performance, and collaborates across technical and business teams to ensure customer success while driving operational efficiency and business growth.