Delivery Excellence Jobs (NOW HIRING)

Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:
The Enterprise Delivery Enablement Associate Director plays a critical role in advancing delivery excellence across DTCC by establishing, operationalizing, and continuously improving enterprise delivery standards, governance, processes, tooling practices, and performance insights.
This role partners with Product, Technology, Delivery, Operations, and Control functions to drive consistent execution practices, improve delivery transparency, strengthen governance, and enable teams to deliver more effectively within a highly regulated environment. The Associate Director serves as a key contributor in defining delivery practices, measuring adoption and effectiveness, and identifying opportunities to improve the enterprise delivery operating model. The role supports enterprise-wide enablement efforts that improve the predictability, quality, and efficiency of delivery outcomes.
Your primary responsibilities:

• Define, maintain, and evolve enterprise delivery standards, practices, and governance frameworks that support consistent execution across DTCC.
• Partner with stakeholders across Product, Technology, Delivery, Risk, and Operations to drive adoption of delivery standards and operating model expectations.
• Develop and implement mechanisms to measure standards adoption, delivery effectiveness, and organizational maturity.
• Analyze delivery data and performance trends to identify opportunities for improvement and provide actionable recommendations to leadership.
• Facilitate enterprise governance forums, working groups, and stakeholder engagements focused on delivery excellence and operational effectiveness.
• Partner with tooling teams to ensure delivery processes, standards, metrics, and workflows are appropriately enabled through enterprise platforms.
• Identify process gaps, execution challenges, and governance opportunities, and lead initiatives to improve consistency, transparency, and accountability.
• Support the development and maintenance of delivery frameworks, guidance materials, enablement resources, and best practices.
• Drive alignment between delivery practices, organizational objectives, regulatory requirements, and risk management expectations.
• Develop executive communications, metrics, dashboards, and insights that support informed decision-making and continuous improvement.
• Influence delivery strategy and operating model evolution by leveraging industry practices, organizational feedback, and performance data.
• Serve as a trusted advisor to leaders and teams on delivery governance, standards implementation, operating model alignment, and delivery performance improvement.

Qualifications:

• 8+ years of experience in Delivery Excellence, Program Delivery, PMO, Enterprise Governance, Operating Model, Agile Delivery, or related disciplines.
• Bachelor's degree or equivalent experience.

Talents needed for success:

• Demonstrated experience developing and implementing enterprise standards, governance frameworks, operating models, or delivery practices.
• Experience defining performance measures, KPIs, scorecards, dashboards, and reporting frameworks.
• Strong understanding of Agile, Scrum, Kanban, traditional delivery methodologies, and hybrid delivery models and ability to translate strategic objectives into practical, scalable delivery practices.
• Demonstrated ability to influence senior stakeholders and drive alignment across complex organizations.
• Data-driven decision maker with strong analytical, problem-solving, and process improvement capabilities along with ability to derive insights from delivery performance metrics.
• Skilled facilitator who can build alignment across diverse stakeholder groups through strong written and verbal executive communication skills.
• Ability to bring structure, clarity, and consistency to complex delivery environments and comfortable navigating ambiguity while driving tangible outcomes.
• Experience working with enterprise delivery tooling and workflows, including Jira, Planview, ServiceNow, or similar platforms..

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About Us
With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC's subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC's Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at www.dtcc.com or connect with us on LinkedIn, X, YouTube, Facebook and Instagram.
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.
Learn more about Clearance and Settlement by clicking here.
About the Team
Clearing & Securities Services group delivers world-class safety and soundness for the global financial services industry. The team provides DTCC's portfolio of core securities business, including Institutional Trade processing and First Line Resilience and Control to facilitate better end-to-end planning and prioritization as well as enable more coordinated and seamless delivery of capabilities and services for our clients.